Addison Ross Reviews

Name: Addison Ross
Address: Berwick Rd Wooler Northumberland UK, ,, Berwick Rd Wooler Northumberland UK, ,, Wooler
Rating: 4.82

4.8 Rating 2,941 Reviews

95 %

of reviewers recommend Addison Ross

About Addison Ross:

Addison Ross Limited is a UK-based, family-owned company specializing in luxury photo frames, clocks, lacquered trays and boxes.

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,,
Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

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Addison Ross 1 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

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“Such beautiful items. So glad I found this retailer by mistake. Especially love the chinoiserie”

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“Quick delivery, item packed very well.”

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“I have recently bought several items from Addison Ross both in store in Chelsea and on line… all beautifully designed and packaged making fantastic gifts for myself and loved ones! I am already looking at my next piece to add to my growing collection! I love it all!”

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“Absolutely gorgeous tartan tray. It's an object of beauty! Delivery was quick and it was extremely well packaged. Customer Service were super helpful when I had a question. I had never heard of Addison Ross before but I will definitely be buying more in the future. Highly recommend. I'm delighted!”

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“Very happy with my purchase. The photo frame is exactly what I wanted, it is good quality and at a reasonable price. This is the first time I have used Addison Ross but it won't be the last. Great website, product despatched quickly, email updates and product properly wrapped. Very impressed!”

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“Love my second mini pepper pot. Gorgeous watermelon colour and grinds beautifully. Much admired at a lunch party today together with my bright green one.”

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“Very good service. I love the rechargeable table lamp. Love all their products, colourful, stylish and fun.”

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“We were extremely impressed with your service and the care of your staff! Our picture frame we ordered arrived broken here in Australia - I infomed your staff per e-mail and your staff member Veronica Darrie from Customer Service replied within hours and a replacement frame was already on the way by the time she responded! Her response was on Monday my PM and by Friday lunch time DHL delivered the replacement! This is a very imprressive service we have rarely experienced in these times! Thanks very much to all involved! Prof Stephan Schug”

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“Absolutely beautiful photo frame. Very high quality. Perfect for my photo. Thank you so much. 🤩😄”

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“Love my pepper and salt mills in Chambray and Cappocino. Lovely colours and quality. Look as good in real life as the online photos. I was missing a little salt knob that has got lost, but after an email ….a replacement was sent straight away. Great service. Quality products. Thank you!”

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“Where can I start! The mills are absolutely beautiful and very well made (I was dreaming about purchasing some for a year at least). The delivery was impressively fast! In 2 days I received my order in Portugal. Can’t recommend enough.”

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“Absolutely love my new pepper mill! The colour and quality are fab! Just waiting for the larger chubbie mill in cherry to come back in to stock to complete the set. It was easy to place my order on the website and I received my item within a few days.”

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“excellent service very pleased with my purchase would buy again.”

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“Pleasure to deal with. Our pepper mill failed and they replaced it with no hassle, how refreshing. Love the products!”

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“Ordered four photo frames, one was damage, but replaced , very happy with the help, and photo frames”

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“So delighted to find this business with such beautiful items for my home. Excellent customer service and very fast shipping. Returns you have to pay for but are hassle free. Would recommend to all and definitely buy from again. Thank you Addison Ross”

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“Beautifully done and presented. This Christmas gift of silver photo frame and picture will hopefully be very well received. Thank you so much”

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“Very pleased with my products and the customer service is outstanding, excellent thank you.”

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“As always, Addison Ross's photoframe exceeded expectations. It arrived in a timely manner, beautifully wrapped. It was a Xmas present but I think I will keep it myself!”

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“I am so disappointed with my mills. I was given them as a gift in January. Since then, I have had at least two replacements sent to me by Addison Ross and every time there has been something wrong. I’ve had various issues: - the metal middle pole was too short for the ball to fit on top - salt leaked out of the bottom - didn’t grind smoothly at all - the lacquer has chipped off the bottom - the metal bit inside the lid has come out of its holes so I have had to glue them in for the mechanism to work. As I say, the first two were replaced by two new ones. I then had one mill replaced again for one of the above issues. They are both now chipped and have the metal lid part glued in after falling out. The first replacement was quite smooth and I received good customer service. The second replacement was a nightmare, and I had to repeatedly chase and was asked to restate the issue every time. I have now resigned myself to having poor quality, chipped mills as I can’t face going through the process again (to probably receive products with similar issues). So disappointed as they had been a wishlist item for a long time and the price point is so high so would expect excellent quality and a long-lasting product.”

Helpful Report

Hi Amie, I am so sorry that there were issues with your Salt & Pepper Mills and for the inconvenience that this may have caused. I will let our warehouse know that your current mills are faulty, and they will be in touch to discuss the next steps. We sincerely apologise again for any issues caused.

Addison Ross is rated 4.8 based on 2,941 reviews