Addison Ross Reviews

Name: Addison Ross
Address: Berwick Rd Wooler Northumberland UK, ,, Wooler
Rating: 4.83

4.8 Rating 2,175 Reviews

96 %

of reviewers recommend Addison Ross

About Addison Ross:

Addison Ross Limited is a UK-based, family-owned company specializing in luxury photo frames, clocks, lacquered trays and boxes.

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

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Addison Ross 1 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Quality and colours within the Enamel Range. I love Chiffon, it is a soft Taupe and tones in with most colours. I have purchased many times before and still return due to the quality.”

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“Clocks when received were excellent quality with free delivery .”

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“While the photo frame is just what I needed - the packaging was excessive . I have to deal with its recycling / disposal !!!!”

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Thank you very much for your kind review, we apologize for the amount of packaging, this is something we are constantly reviewing, our priority is of course to make sure the product reaches you in immaculate condition and as most of our products include glass which can be broken easily in transit it's difficult to scale that back however we will continue to keep an eye on this. Kind regards Sarah Ross

“Ordering was easy, delivery quick and on time and the product was good quality. Many thanks.”

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“The customer service team were great and very helpful. On the website I uploaded a photo and a message to go with the photo frame that I purchased but for some reason the website failed to save these on the order. I contacted the customer services team to see if they had got these and they quickly replied back that they hadn't so I emailed them the photo and the message and they posted out the next morning for my parents to receive the following day. 5 stars for customer service but would be great to fix the website which is why I gave 4 stars - other people may not realise that there is a bug.”

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“Really nice frame, excellent customer service, very prompt delivery - only reason it's not 5 stars is because personally, I don't find the online order form niggle free - couldn't find my gift message when I checked out for example - but perhaps it's me!”

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“Easy to use website & quick delivery (although delivery company DPD, left package on doorstep when no one was in). Product as described & looks great (bought for a retirement gift)”

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“We found using Addison Ross website was easy. The delivery was efficient and in a limited time slot. My daughter was delighted with her gift of a clock and we hope to see the clock before long. We would use Addison Ross for a gift again.”

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“Love the frames as they are beautiful but very disappointed with the quality of the free photo in the frame. I’d bought this as a last minute gift and had to go to Snappy Snaps to have them all re done”

Helpful Report

Dear Nikki I'm so sorry you were unhappy with the photo, I'm afraid this only happens if the image you uploaded was too low a resolution, we're working on our software to try to alert people if they try to upload lower res images in future. We're more than happy to print your image if you would like to send us a higher res image by email. Kind regards Sarah Ross

“As is always the case with Addison Ross, the presentation and quality of the frame is excellent. Unfortunately, the Electric Pink enamel isn't really electric so the effect won't be quite as I'd hoped. Really, it's more a musk pink. Unfortunately, website colours aren't indicative of true colours. This has happened previously with an aqua shade... which I returned.”

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“Beautiful (expensive) lacquered box. The plastic over the silver clasp did not peel off easily and became a mission clean it all off. Had it not been for that, it would have got a 5*. (This was my second box with same issue - so that needs addressing imo)”

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Thank you very much for your very kind review we really appreciate you taking the time for us and thank you for pointing out the issue with the protective cover, we will definitely check these. Kind regards Sarah Ross

“My powder blue and silver circular clock is beautiful. Husband said admiringly 'It's too nice for a bedside table!', but that's exactly where it's going so I can admire it each evening and morning.”

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Thank you very much for your very kind review we really appreciate you taking the time for us. Kind regards Sarah Ross

“Beautiful photo frame, well packaged. Taken one star off because the colour of the photo that I uploaded for the frame was not a good shade (dull and brownish, unlike the original). I will put the original photo in the frame.”

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Thank you very much for your very kind review we really appreciate you taking the time for us. Kind regards Sarah Ross

Dear Fiona I'm so sorry about the colour of your photo, we'll have a look at this and see what went wrong and either send a reprint or we'll be in touch to see what we can do. Kind regards Sarah

“Love the look of it! But one of the black buttons to turn the handles has come off. Please scan you send another button”

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“Super speedy delivery, my delivery arrived the next day. It was well packaged with just a small dent in the gift box. Nice frame. The gift box is good quality but the internal packaging could be a bit more gift-like.”

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“Lovely frame and well produced photo to go in it. The package was beautifully presented in a box tied with ribbon and was well packed for safe transport. I would certainly use the company again for a special photo which I wanted framed.”

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“Good quality frame, easy order process, fast delivery. Perfect for a gift for my mum. If it were possible to see a preview of the uploaded photo in the frame that would be perfect, as I didn't realise the photo I had chosen wouldn't work well in the frame I had selected (my fault, there wasn't enough space at the top of the photo I uploaded and someone's head was hidden under the frame). If I'd been able to preview I would have realised before ordering. Otherwise, perfect process and product!”

Helpful Report

Dear Janet You'll be pleased to know that we have been working hard on our website and will shortly be launching some great updates one of which addresses your issue, there will be a line shown on the photo once you upload it to show you where the frame is covering. If you'd like to email us the original photo in the mean time we're happy to adjust the crop for you. Regards Sarah

“Fast, efficient delivery. Excellent product. Very satisfied.”

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“Happy with my purchases although the photo frame appears to be the silver edged one, not gold as ordered. This means it doesn't match the gold edged clock ordered at the same time which is annoying. In different times (i.e. non-covid) I might have returned it, but we no longer have a post office, and I am avoiding going into our nearest town if possible. It would also have been helpful to have had some information on how to set the alarm on the clock - sure I'll work it out if I need to!”

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Dear Jackie I'm so sorry to hear that, we will send out the correct frame first thing on Monday, please keep the faulty frame as an apology. The clocks do usually come with instructions so we will investigate this as well, please email us if you would like further instructions. Kind regards Sarah

“The frame is ordered is very nice, however, I would have preferred one less yellowish in tone and more like burl wood. Otherwise, all good and nicely wrapped. Thank you.”

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Addison Ross is rated 4.8 based on 2,175 reviews