Addis Housewares Ltd Reviews

Name: Addis Housewares Ltd
Address: Zone 3 Waterton Point, Brocastle Avenue, Waterton Industrial Estate, CF31 3US
Rating: 4.50

4.5 Rating 864 Reviews

87 %

of reviewers recommend Addis Housewares Ltd

Company Reviews

Product Reviews

Metrics

4.5

Based on 864 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Addis Housewares Ltd 5 star review on 2nd October 2024

Anonymous // 01/01/2019

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“The website makes it easy to find a specific product or to browse for inspiration. The descriptions are detailed and accurate and the pricing and delivery charges are competitive. Everything arrived intact and very quickly.”

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Posted 1 year ago

“I ordered my bottle on the 5/07/23 and I have still not received it”

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Posted 1 year ago

“The kitchen drawer organisers we bought arrived very quickly. We have one standard size and one extending for the two kitchen drawers in question. The non-slip liner is excellent; it keeps all the cutlery from skidding and sliding. We are very pleased with our purchase”

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Posted 1 year ago

“Good quality products. Always buy direct from Addis. Very good service.”

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Posted 1 year ago

“The response to my order was prompt and the dispatch time and packaging of the item was excellent.”

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Posted 1 year ago

“I'm happy with the products that I've received from Addis. Perhaps their website could do with some updating, some sub sections were empty. Also, I don't receive tracking information for deliveries, as stated in the email confirmation.”

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Posted 1 year ago

“The bin arrived within a few days. It was exactly as described i am very pleased with my purchase.”

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Posted 1 year ago

“Item was delivered very quickly and well packed.”

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Posted 1 year ago

“I have had several Addis washing baskets over many years two bit the dust a few months ago so ordered three used them for a few weeks when one split by the handle so contacted Addis who sent a replacement they seem a bit flimsy so will have to careful with them I still have two baskets I have had in constant use for forty years and are still going strong I don't think these new ones will last forty months let alone forty years therefore a bit disappointed with quality.”

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Posted 1 year ago

“Found a very good price when buying direct rather than other sources. Easy to order, fast delivery and very satisfied with the items.”

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Posted 1 year ago

“Great selection of products, all arrived quickly, well packaged. Impressed with the quality of all the items I ordered.”

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Posted 1 year ago

“Excellent products & excellent prompt delivery service”

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Posted 1 year ago

“Easy to order, quick delivery, and excellent products.”

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Posted 1 year ago

“Great cover thanks”

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Posted 1 year ago

“Very flimsy wobbly don't expect it to last long rather disappointing.”

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Posted 1 year ago

Hi Peter, I apologise for the issue you have experienced. Please send an email to info@addis.co.uk with photos of the issue and your proof of purchase and we will look into this for you. Kind Regards, Addis

Posted 1 year ago

“product was good but the service is very poor, I had to chase my online order after receiving no communication on the status and progress of my order. Room for improvement in the customer service team”

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Posted 1 year ago

Hi, Sorry you received no communication regarding your order. Email confirmations and dispatch emails with tracking are an automated process and usually will go through fine as long as the correct email address was provided at checkout. I apologise that this wasn't the case for your order, however I'm glad you were able to get an update when you contacted us and are happy with your product. Kind Regards, Addis

Posted 1 year ago

“I was looking to replace a particular Addis round container I couldn't find anywhere else and was pleased to find you could order direct. I was happy to find other useful items. Priced fairly, and delivered in very quick time. Highly recommended.”

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Posted 1 year ago

“Addis floor mop.....perfect for my Karndean floors!”

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Posted 1 year ago

“Whilst the goods were of an acceptable quality the service on the order was not. I was not informed when the items were to be delivered or by whom. They came in two separate parcels and the packaging on the second one came torn with holes in it. When I phoned to find out what was happening after the first delivery I was informed that there wasn't anyone in who could help and I would have to try phoning the next day. In the end I sent an email but received no response until after the second package arrived once again without warning.”

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Posted 1 year ago

Hi Sandra, I apologise that you had a negative experience with Addis. Our dispatch and tracking emails are automated and as long as the correct email address was provided at checkout these should have been received without issue. I apologise that this wasn't the case for you. We are a small team so unfortunately there are times when no one is available from the consumer services team to assist, but we always endeavour to get back. Apologies that no one responded to your email on this occasion. Kind Regards, Addis

Posted 1 year ago

“Great service, quick delivery”

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Posted 1 year ago

Addis Housewares Ltd is rated 4.5 based on 864 reviews