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Addis Housewares Ltd Reviews

4.5 Rating 778 Reviews

87 %

of reviewers recommend Addis Housewares Ltd

Company Reviews

Product Reviews

4.5

Based on 778 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Addis Housewares Ltd 5 star review on 16th August 2023

Addis Housewares Ltd 5 star review on 2nd June 2023

Addis Housewares Ltd 5 star review on 19th May 2023

Addis Housewares Ltd 5 star review on 3rd May 2023

Addis Housewares Ltd 5 star review on 5th November 2022

Addis Housewares Ltd 5 star review on 15th August 2022

Addis Housewares Ltd 5 star review on 4th August 2022

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mop OK. Customer Service non-existent. I would have said dreadful, but it really was non-existent. I ordered 2 mops. There were no instructions on how to put them together. First mop would not squirt water. Phoned Customer Service number in late afternoon. Closed. Left message on answer phone. Never received a reply. . Unless you're physic, you could have problems putting the mop together. Also web site and You-tube tutorials useless. Would give NO stars for Customer Service but doesn't give the option. Would give NEVER to describe how quick the company replied to my query but not given the option. Even their surveys are useless. Will NOT Addis use again”

Posted 4 months ago

Good Morning Robert, Sorry to hear you were unhappy with the customer service received. I have checked the system and am unable to find a message from yourself, so I do apologise that you didn't receive a response. There appears to have been an error which stopped us from receiving this. Please note that our phone lines are open 8:30am-4:30pm Mon-Thurs and 8:30am-4:00pm on Fridays. We are only a small team so sometimes if we are already on the line you may not be able to get through but we will always endeavour to call our customers back. You can also reach us on info@addis.co.uk where we aim to respond within 5 working days, but usually much quicker than this. Kind Regards, Addis

Posted 4 months ago

“I'm still waiting for my item to be delivered. Left a message and no one has got back to me.”

Posted 5 months ago

“Hi ,we have had a Addis mop for years with no problems until recently. The replacement heads are not secured very well with the bonding keeps breaking off from the mop head. We brought a new mop and two replacement heads and still the same problem exists. The problem is with the replacement heads as the bonding doesn't last the old mop heads used to last ages the one in the picture as been on for a week. Thanks”

Posted 6 months ago

Hi Kevin, Thank you for taking the time to leave us your honest feedback. It is certainly unusual for this to have occurred so many times for you and we can appreciate how frustrating that must be. We are aware that we have already spoken to you on the phone and arranged for a different model of mop to be sent to you. We hope that you are happy with this one and there are no issues. Kind Regards, Addis

Posted 6 months ago

“I was trying to replace an Addis plate rack I had for years. The item you sent was of poor quality material, the plate holders were too shallow to hold dinner plates and bore no comparison to the one I had. I gave it away.I am not interested in supplying any further information. Nicoline Duffy”

Posted 7 months ago

“Not necessarily Addis fault but still haven't got order from 11th August DX have lost it, damaged it and the latest is they have sent it back to Addis. It was only small item I couldn't get in shops. But totally fed up getting in touch with Addis and DX who you can't contact.”

Posted 7 months ago

Hi Marion, We apologise for the issues experienced with your delivery which, despite our best efforts, was unable to be delivered and so a full refund was offered to you instead. We apologise for the inconvenience with this. Kind Regards, Addis

Posted 6 months ago

“I'm glad to read that you are passionate about your customers and so should be grateful for your help. On 24th July I placed order no 100156476. However, and despite speaking to you in the meantime, the order still has not arrived. Would you please ensure that my order is delivered as a matter of urgency, Richard Allen”

Posted 8 months ago

Hi Richard, I apologise that you have not yet received your order. I recall our call earlier this week and as advised then, because your order was unable to be delivered due to no one being home to accept the parcel it has been returned to sender. Usually in this instance we would charge a delivery fee to resend your order, however we have arranged for a new order to be sent to you free of charge. I can see that this has been booked in with DX this morning, so should be delivered shortly. We always advise that orders will arrive within 5 working days. If you do not receive your tracking email in the next 24 hours please email info@addis.co.uk so that I can manually send that over to you so that you can see when your parcel will be delivered and rearrange delivery as required. Kind Regards, Addis

Posted 8 months ago

“I ordered my bottle on the 5/07/23 and I have still not received it”

Posted 8 months ago

“27 May ordered wire drainer. Arrived 5 June - missing a rubber foot. Decided to return it: contacted you 2 June. It is now 5 July and you still have not collected this item or given me a refund! Very poor response from you.”

Posted 9 months ago

“Incorrect order sent to me meant for another customer which has still not been collected from my home! My own order needed to be reordered which I have finally received will not be buying Addis products again”

Posted 9 months ago

“Part of my order was incorrect when dispatched. On contacting customer services the response was very poor, which was frustrating and disappointing. As there has been no satisfactory resolution of the incorrect items delivered, I would be reluctant to use Addis Housewares again.”

Posted 11 months ago

“Bought a replacement bin lid in February. It has developed a fault and needs replacing. Tried to contact the company using THEIR online contact form. No reply! It wasn't a major purchase, so I will probably write it off to experience, but I am very disappointed.”

Posted 11 months ago

“I have sent emails to query 2 debits to my credit card when there was just one purchase.”

Posted 11 months ago

“On 15 April I ordered a simple washing up bowl! On arrival the wrong colour ie white instead of black was received. I telephoned and emailed the company and was requested to send photos which I duly did. Days later another email arrived requesting order number and my address which surely they should already have? To date (5 May) no replacement received hence the one star rating. Totally dissatisfied!!!”

Posted 11 months ago

“I ordered a spray bottle replacement in February I was told oos okay so waited for a month then April came I said to cancel the order then it suddenly turned up the very next day, first time customer so I’m very unhappy.”

Posted 11 months ago

“Addis were always a name to trust, sadly the same is not true nowdays. I purchased this mop after having many in the past. After only the first use the squeezing mechanism gave way. The whole thing hinges upon flimsy plastic fittings. My initial thought was to return it but knowing a replacement would still have the inherent weakness my partner replaced the plastic parts with good old metal nut and bolt fittings. Perhaps Addis should adopt this to prevent further issues, because I cannot be the only one with this issue.”

Posted 1 year ago

“washing up bowl had rough sharp edges on the bottom scratched the sink. Not at all happy”

Posted 1 year ago

“Disappointed by shoddy goods. Addis used to be wonderful quality.”

Posted 1 year ago

“Returned the item over a week ago but no Acknowledgement.”

Posted 1 year ago

“Customer service asked me to resend photos of the broken outdoor siren even though those and the receipt were attached already. I had only used the airier 3 times but I had saved its original box too. After 3 more emails they eventually saw them, it was their error. They then sent me a link to try find the airier. I couldn't either so they said they would send me another airer instead which I accepted. Then another staffer emailed to say they had looked again and it was a product that was only available at B&M and that I needed to approach them instead. Terrible customer care, shirking out of their warranty, wasting my time and not helping at all.”

Posted 1 year ago

“I have not received my order.”

Posted 1 year ago

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Addis Housewares Ltd is rated 4.5 based on 778 reviews