Addis Housewares Ltd Reviews

Name: Addis Housewares Ltd
Address: Zone 3 Waterton Point, Brocastle Avenue, Waterton Industrial Estate, CF31 3US
Rating: 4.50

4.5 Rating 842 Reviews

87 %

of reviewers recommend Addis Housewares Ltd

Company Reviews

Product Reviews

Metrics

4.5

Based on 842 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Addis Housewares Ltd 5 star review on 2nd October 2024

Anonymous // 01/01/2019

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“We have bought really expensive bins which always get faults! Our Addis bin is strong, well made and just what we were looking for. The name Addis is a respected name!”

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Posted 2 months ago

“Excellent quality”

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Posted 2 months ago

“Just the right size to fit into the small space in my bathroom”

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Posted 2 months ago

“Thank you for an excellent response to my order for replacement items which were delivered promptly and as requested. Thank you from Mr Phil Halligey.”

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Posted 2 months ago

“Bowl fits sink perfectly and looks good in purple”

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Posted 2 months ago

“Customer service is none existent. Never did speak to anyone and no response from my message. No communication at all. Not a happy customer. The item turned up dented, didn’t ring customer service as I knew it would be a waste of time. Would never order anything again.”

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Posted 2 months ago

Good Morning Karen, Sorry to hear you were unhappy with the customer service received. I am unable to find a message from yourself, so I do apologise that you didn't receive a response. Please note that our phone lines are open 8:30am-4:30pm Mon-Thurs and 8:30am-4:00pm on Fridays. We are only a small team so sometimes if we are already on the line you may not be able to get through. You can also reach us on info@addis.co.uk where we aim to respond within 5 working days, but usually much quicker than this. Kind Regards, Addis

Posted 2 months ago

“Good service. great product. And I think UK made!”

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Posted 2 months ago

“Replacement bin lid very quick transaction. It's perfect excellent service Addis”

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Posted 2 months ago

“I ordered 4 items on the 1st Septmeber only 2 arrived and now on the 19th September I am still waiting for my refund. Havining said that, The quaulity of the products I recieived was excelelent.”

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Posted 2 months ago

“a washing up bowl & a plate / dish rack, both excellent & delivered to my door as local shops dont sell them, many thanks Adis”

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Posted 2 months ago

“Website was super easy to use and ordering was an easy process. The Addis products speak for themselves, have been an Addis shopper for 30 years plus now”

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Posted 2 months ago

“All that I purchased was excellent quality and just what we needed.”

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Posted 2 months ago

“Well packaged. Quality items.”

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Posted 2 months ago

“The products are great and arrived quickly. There were stickers on the two larger bins which were extremely difficult to remove and I spent a lot of time soaking and carefully scrubbing the sticker residue so I didn't scratch the surface of the bins. There was a separate item in our box addressed to another company - I contacted Addis and they advised I should dispose of it. However the company was less than 10 miles away so I contacted them and they were extremely grateful as they urgently needed the item and had been chasing it.”

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Posted 3 months ago

“I bought the product for a replacement after the one I had had been damaged it was easy to find and good quality came in good packaging and was in tact thanks”

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Posted 3 months ago

“Quick turnaround from ordering until delivery. It was to replace the same kitchen bin so happy still stocked it.”

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Posted 3 months ago

“I have not received my item yet due to it being damaged in transit but I must say I was impressed that I had an e mail from yourselves advising me of this rather than leaving me in the dark and also the quick reply to my e mail asking for a replacement. I look forward to receiving my order soon”

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Posted 3 months ago

“Excellent Company. Excellent products standing the test of time. Ultra excellent Customer service. Can’t ask for more than that. Jamie Lister”

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Posted 3 months ago

“The storage container wasn’t airtight. Therefore it is unfit for purpose.”

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Posted 3 months ago

“My bottle on my Spray mop was leaking! I was going to buy a new mop and then googled "replacement bottles for Addis spray mop" and Addis website came up! Was able to order new bottle- postage a bit steep but cheaper than buying a new mop and better for the environment! Delivery good. Thanks 😀”

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Posted 3 months ago

Addis Housewares Ltd is rated 4.5 based on 842 reviews