Addis Housewares Ltd Reviews

Name: Addis Housewares Ltd
Address: Zone 3 Waterton Point, Brocastle Avenue, Waterton Industrial Estate, CF31 3US
Rating: 4.50

4.5 Rating 894 Reviews

87 %

of reviewers recommend Addis Housewares Ltd

Company Reviews

Product Reviews

Metrics

4.5

Based on 894 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Addis Housewares Ltd 5 star review on 2nd October 2024

Anonymous // 01/01/2019

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“I wanted the item to match one I already have. I keep them in the garage to store my dogs food in.”

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Posted 3 years ago

“Delighted to get my large fluffy duster perfect for the places you can’t easily reach. Thank you”

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Posted 3 years ago

“Great replacement ironing board cover, easy to fit and great quality. Highly recommended.”

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Posted 3 years ago

“Very good Waited abit of time for my deliverey Would recomend you to friends &family”

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Posted 3 years ago

“My new appliance arrived and didn't work, E 1 code, very disappointing. After contacting your company, I re-boxed it,(with great difficulty), and it was collected by DPD as agreed, ...I have since heard nothing. Disgraceful ! I should at least have been notified as to despatch of replacement. Please reply and update me. 3.5 Ltd Thermo-pot.”

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Posted 3 years ago

Hi Andrew, We are sorry to learn your item arrived with an error. We have not been made aware of this previously thus are quality department will be investigating immediately. I can confirm that a replacement was arranged at the end of last week and is currently waiting to be collected by DPD. You can expect to receive this by Wednesday.

Posted 3 years ago

“Very helpful when replying to online queries. Good quality products. Will buy from Addis directly in the future and would recommend.”

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Posted 3 years ago

“Ordered a spray bottle on the 5th October and still waiting on it being delivered .evri is the courier . 3 weeks bit of a joke”

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Posted 3 years ago

Hi Ross, Please accept our sincerest apologies for the delays you are experiencing. I have tracked your parcel via Hermes and it has been delayed for quite some time. We were not made aware of this by the courier thus we are sorry we have not been in contact with you. I have requested for a replacement parcel to be dispatched via DPD for delivery by Wednesday.

Posted 3 years ago

“Ordered a white dish drainer but unfortunately it arrived damaged, emailed customer services, within a day or two another was sent out to me, excellent company”

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Posted 3 years ago

“Addis quick delivery on new lid.”

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Posted 3 years ago

“I am happy with the products I ordered but it took a week to acknowledge my online order, another week before I received a link to track my parcel (no acknowledgement of despatch), and another three days before it arrived. I was not at home because I failed to go online each day to check whether it would be delivered that day.”

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Posted 3 years ago

“I bought a selection of household aids so far everything is good.”

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Posted 3 years ago

“Ordered 2 new bottles for my mop x arrived within a reasonable time and at a reasonable price”

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Posted 3 years ago

“Does not seem as strong as previous bins i have had , also the two sticky lables took lots of time and effort to remove no need for two lables .”

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Posted 3 years ago

“Excellent service and great product”

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Posted 3 years ago

“Great product, very slow postage”

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Posted 3 years ago

“I didn’t receive my order had to chase to be told lost with Hermes ! Another on the way apparently”

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Posted 3 years ago

“We are still waiting for our item to be delivered!!!!!! We have waited since the 27th of September”

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Posted 3 years ago

“Excellent service from Addis once they changed delivery options from Hermes to DPD I received my mop the following day and am delighted with the results. Thank you Fiona”

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Posted 3 years ago

“Fits perfect, only problem I have with it is the zip, it’s a bit flimsy.”

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Posted 3 years ago

“I placed the order for an Addis bowl and plate rack on 27th September and finally received the goods today (19th October) - over 3 weeks for delivery! The original delivery company Evri (Hermes) received the goods on the 6th October and have still not delivered the package. The goods that I did receive (as a result of 3 phone calls to Addis) were delivered by DPD, one day after they were shipped by Addis. May I suggest that Addis never use Evri/Hermes as your preferred shipping company - this just shows how useless they are. Such a frustrating episode.”

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Posted 3 years ago

Addis Housewares Ltd is rated 4.5 based on 894 reviews