Activity Toys Direct Reviews

Name: Activity Toys Direct
Rating: 4.62

4.6 Rating 2,962 Reviews

90 %

of reviewers recommend Activity Toys Direct

4.6

Based on 2,962 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Activity Toys Direct:

At Activity Toys Direct we constantly aim to innovate, delivering new standards to the distribution of large play equipment to our customers. Since 1998 Activity Toys Direct have grown year on year and relocated their distribution several times. The latest distribution centre utilizes 40,000 sq feet of warehousing allowing Activity Toys Direct to stock thousands of product. Unlike many online retailers, Activity Toys Direct are not reliant on third parties to fulfill orders and this means that we can roll out our popular 'Next Day' service on thousands of products.

At Activity Toys Direct we are proud of the products we sell. We chose our ranges carefully which is why you will only see good quality products on our site. We also believe that our customers should be able to buy great quality products at great value prices which is why we monitor the web constantly to make sure our prices are the best.

Activity Toys Direct are constantly sourcing new product and increasing the range offered to the UK. Join thousands of our customers and sign up to our newsletter for the our editorial recommendations and exclusive offers

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Activity Toys Direct 5 star review on 16th June 2024

360

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery but unfortunately there was a damaged base part on the trampoline. Customer service were very prompt to pass the request on to Plum but 3 weeks later and we still don't have the replacement part. I suspect this issue is more down to the manufacturer than Activity Toys Direct but all round the service has fallen slightly short of the required mark.”

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Posted 6 years ago

“I am happy it's exactly what I want”

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Posted 6 years ago

“Excellent product and delivery service.”

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Posted 6 years ago

“I absolutely love activitytoysdirect! Their prices are so competitive and they have so many different products. Delivery is great too.”

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Posted 6 years ago

“Ordered a Plum single swing. The top beam had a huge split along it when it arrived and Activity Toys Direct refused to replace it and said all their beams were the same ie. had splits. The instructions were wrong in one part. There was a picture of a beam with a badge on it which was not correct so we ended up building the wrong way round and having to re-build. It said it should take 2 hours to build but probably double that!!”

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Posted 6 years ago

Splits in the wood are completely normal this time of year and all all of wooden posts are splits. Please see some information below - The pinewood frames are class 4 autoclave treated which is safe for children and the environment. As wood is a natural material, climate changes contribute to cracks inside the wood. In hot sunny weather the timber will shrink. In wet weather the wood will expand. These changes may not occur uniformly throughout the wood and cracks may appear. Please be aware that these splits and cracks are taken into account when the safety tests are conducted (EN71/8). These cracks, however alarming they may seem, do not alter the structural integrity of the framework. Any splintering caused by weather conditions can be rubbed down with a course grade sandpaper to restore a smooth safe surface. Finally the frame work is guaranteed against structural failure of the framework.

Posted 6 years ago

“Excellent! Delivered on time. As described. Easy to put together in under an hour. Kids love it. Well worth the money!”

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Posted 6 years ago

“Easy to assemble. No as robust as I would have expected.”

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Posted 6 years ago

“GREAT PRICE FOR THE GARDEN SWING, ONLY ONE PROBLEM, TWO PAGES OF THE ASSEMBLY INSTRUCTIONS WERE MISSING FROM THE BOOKLET, OTHERWISE OK.”

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Posted 6 years ago

“Really happy with my purchase. My son is 4 and loves it. Bigger than i thought but fits in my garden perfectly. Putting it together took longer than 5 hours. Instructions could be a little clearer. Overall very happy.”

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Posted 6 years ago

“The swing looks good but is very wobbly as the holes where you slot the wooden poles into are too big. We have had to buy wooden wedges to fill the holes. Our children are to scared to use the swing at present.”

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Posted 6 years ago

Legs are intentionally not a tight fit into the corner brackets, particularly when dry. You may notice that when the wood is swollen after heavy rain, the expansion will close the gap within the brackets.

Posted 6 years ago

“Very quick from order to delivery”

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Posted 6 years ago

“Took a bit longer to assemble than suggested but well worth it. Excellent product and very good service so what more could you want and most importantly the grandson adores the swing.”

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Posted 6 years ago

“amazing swing set”

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Posted 6 years ago

“Excellent service from start to finish. Our granddaughters were delighted with their swings. My husband put it together on his own. It looks sturdy and stable and takes its place well in their garden.”

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Posted 6 years ago

“takes a long time to assemble, but instructions are quite clear and worth the process! Our daughter loves it we were able to swap the sides around so it better suited our garden layout”

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Posted 6 years ago

“Prompt service and easy to assemble equipment.”

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Posted 6 years ago

“Prompt delivery of the wooden play area however one item was missing. It was quickly tracked and delivered the following day (even though I said I would not be home but neighbour took delivery, thankfully it wasn't too large) Would still purchase again though despite this inconvenience.”

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Posted 6 years ago

“Nice swing kids love it.”

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Posted 6 years ago

“Swift delivery and helpful delivery man. Good climbing frame, good quality and does take half a day with two people to assemble.”

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Posted 6 years ago

“Very good quality, fast delivery. Boys love it”

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Posted 6 years ago

Activity Toys Direct is rated 4.6 based on 2,962 reviews