Activity Toys Direct Reviews

Name: Activity Toys Direct
Rating: 4.62

4.6 Rating 2,948 Reviews

90 %

of reviewers recommend Activity Toys Direct

4.6

Based on 2,948 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Activity Toys Direct:

At Activity Toys Direct we constantly aim to innovate, delivering new standards to the distribution of large play equipment to our customers. Since 1998 Activity Toys Direct have grown year on year and relocated their distribution several times. The latest distribution centre utilizes 40,000 sq feet of warehousing allowing Activity Toys Direct to stock thousands of product. Unlike many online retailers, Activity Toys Direct are not reliant on third parties to fulfill orders and this means that we can roll out our popular 'Next Day' service on thousands of products.

At Activity Toys Direct we are proud of the products we sell. We chose our ranges carefully which is why you will only see good quality products on our site. We also believe that our customers should be able to buy great quality products at great value prices which is why we monitor the web constantly to make sure our prices are the best.

Activity Toys Direct are constantly sourcing new product and increasing the range offered to the UK. Join thousands of our customers and sign up to our newsletter for the our editorial recommendations and exclusive offers

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Activity Toys Direct 5 star review on 16th June 2024

360

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was so disappointed to receive this toy which is a gift for my grandson. The box was bashed and turn and it is not suitable to offer as a gift. I emailed them company but didn't receive a reply. I am disappointed not to be writing a.posktive.review.”

Helpful Report

Posted 1 year ago

“Seller agreed to send to Ireland with an extra £15 sur charge via invoice (paypal) placed order next day for it to be cancelled and emailed again to be told there was no agreement. Sent screenshot of messages only to be ignored. Very poor service an staff weren't nice at all. Don't agree to send then don't.”

Helpful Report

Posted 1 year ago

“Absolutely shocking! Quick to take your money and free shipping. However I received a product wi tbh missing parts so I tried to return it, this is because it was over £200 and this quite frankly shouldn’t have happened. Tried to return this item (they are charging me £15 to return!), and been promised twice that their preferred courier fedex will pick up, I also had to print my own label, and I have spent two days waiting for their courier to collect... No one showed up so I’m still stuck with a big box in my hallway. Will never use this company again and wouldn’t recommend at all!”

Helpful Report

Posted 1 year ago

“I bought the sandpit £89.99. A complete waste of money. Poorly made. Impossible to get the legs into the holes made for them. The toy is completely useless and I am asking for a full refund.”

Helpful Report

Posted 2 years ago

“I spent nearly £300 on the Strp2 Roller coaster and extention kit for my toddler's birthday. It ruined the day when we opened the box to find it wasn't safe to ride. The pieces did not fit together and it it clearly been sent back before. It looked scratched and used. I have tried to return but have received no response to the video and pictures weeks after they were sent. It is very upsetting for my child and I can't believe that such high cost products would be sent in this state.”

Helpful Report

Posted 2 years ago

“Didn't receive this item which was my sons main present from Santa. Had to rush out on Christmas eve and buy from another company. Contacted the company and heard nothing back, also contacted the courier and heard nothing back. Really awful situation to be in at Christmas! Expect a full refund!”

Helpful Report

Posted 2 years ago

Good Afternoon, We have had no correspondence from you regarding this? I can see this coaster was delivered on 20/12 and 11.56 with a clear POD? Maybe you have us confused with another retailer?

Posted 2 years ago

“Not been delivered yet despite 2 set delivery days. Very unhappy”

Helpful Report

Posted 2 years ago

Good Afternoon, I can only apologise for the delays in delivery. Unfortunately due to adverse weather and the Christmas rush our courier faced delays. Kind Regards, ATD

Posted 2 years ago

“Appalling , ordered 11 days ago and still not recieved it. Emailed 3 times and no update or explanation for this. Will not use again”

Helpful Report

Posted 2 years ago

I can only apologise for the delay in delivery, we have kept you updated via email at every opportunity. Unfortunately the delay in the delivery was the incorrect postcode being submitted when you placed the order. This has been resolved now we have the correct information. Kind Regards, ATD

Posted 2 years ago

“Once built was so unstable I would not let my kids on it as it was unsafe. Contacted customer service and had no reply.”

Helpful Report

Posted 2 years ago

Good Afternoon, I have checked our emails and cannot see an email from you. Please send to mail@activitytoysdirect.com and we can certainly look into this.

Posted 2 years ago

“Good delivery, fair-ish price but sub-standard wood used throughout. All wood components had cracks, splits & uneven cuts. Metal & plastic parts were perfect. Main beam had 95% slit running across. Was told by customer services just to accept it. If this had been furniture or any other wood product, it would not be acceptable, but they seem happy to send out severely split wood products. I would not recommend.”

Helpful Report

Posted 2 years ago

“Unfortunately arrived missing key pieces. Still waiting for response”

Helpful Report

Posted 2 years ago

Hello, we have received your email. Terribly sorry to hear this. We have replied to your email asking which parts are missing. We are yet to receive a response. Please let us know what you are missing and we can resolve asap. Kind regards, ATD

Posted 2 years ago

“Product looked like it was dragged around the warehouse it was a birthday present for our Granddaughter am not happy am awaiting your swift response”

Helpful Report

Posted 2 years ago

“My little boys birthday was on the first Saying deliverd but have told company is not It was not my signature Or my print Very bad customer service PLEASE BE CAREFUL”

Helpful Report

Posted 3 years ago

“Came with no screws, was an outdoor picnic bench large for seating 5 children looked a lot smaller..purchased from here as checked the FAQ on their website, it stated if not happy you just email them within 10 days and they sort out the rest. Anyone would think k large item free delivery they would just pick up free as well as expensive product. Nope you need to arrange your own delivery and cost which is not acceptable. Then when I called they said they could pick up at a charge. Defo not worth buying from them if its expensive they have a lot of clauses in there terms and conditions, which may I add I could not find. I was also informed buy their customer service if I had assessmebled the item they would not have taken it back. Good thing they did not send out the screws lol. Do not buy from them its not easy to return items its a big charge and defo.not worth the money”

Helpful Report

Posted 3 years ago

“Was a Christmas present for my daughter had a missing part no instructions and I’ve tried to contact to get the part but nothing really expensive and really annoyed”

Helpful Report

Posted 3 years ago

Dear Blake, I am sorry to hear of this. Our offices do close over the Christmas period and we only returned on 4th January, I believe your request was dealt with the day we got back into the office. Again please accept my apologies for any inconvenience this may have caused. Kind Regards, ATD

Posted 3 years ago

“I am still waiting for it to be delivered”

Helpful Report

Posted 3 years ago

“Really poor collection service. Once ordered if you change your mind they arrange false pick up dates, but no one comes to collect the goods - its been 3 weeks and I am still waiting for the Kitchen ordered to be collected. They charge you £15 for the collection service, and do not provide you an follow-up emails you are left continuously chasing the Co. Also the staff you hear back from are not helpful - as they have no idea what's going on! Wouldn't order from here ever again!!!”

Helpful Report

Posted 3 years ago

“Poor outcome”

Helpful Report

Posted 3 years ago

“Awful service. ordered last thursday on supposed 'next day delivery' to be here in good time for daughters birthday this wednesday and for past 2 days they have said 'its out for delivery' and has still yet to arrive. do not order from these people if you want in time for an important occasion as clearly not reliable”

Helpful Report

Posted 3 years ago

“I bought Berg Buzzy Nitro 2 in 1 which is a terrible product, unsafe, doesn’t do what it’s supposed to do, i.e steer from the handle & is not suitable for the toddler age group stated 2-5. The seat is small, slippery & without harness. I contacted ActivityToys the next day after receiving the product and they denied me a refund. I wrote a formal complaint supported by a video to demonstrate the dysfunctional item, they were dismissive and still refused a refund. The sold me a very expensive toy kart which is unusable and refused to refund.”

Helpful Report

Posted 3 years ago

We cannot accept goods back that been assembled and used. You have sent a video demonstrating the item being used, we have looked into this and the goods are working in the way as intended. The kart will not turn at a 90 degree angle, plus the kart was being misused, pushed with the handle bars by an adult with no child riding. We do not advertise this handle does come with a harness. We are terribly sorry to hear you are unhappy however we must comply with our company policy.

Posted 3 years ago

Activity Toys Direct is rated 4.6 based on 2,948 reviews