Ackerman Music Reviews

Name: Ackerman Music
Address: 163 Portland Road, Hove
Rating: 4.93

4.9 Rating 11,682 Reviews

98 %

of reviewers recommend Ackerman Music

4.9

Based on 11,682 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0333 3440070

Email:

info@ackermanmusic.co.uk

Location:

163 Portland Road
Hove
BN3 5QJ

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Ackerman Music 5 star review on 2nd March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reliable, efficient and fast service, thank you!”

Helpful Report

Posted 7 years ago

“Incorrect item received. Contacted the store who said they would provide label for return. Label arrived at 5pm one 10th October stating item must be posted by end of 10th October. Contacted store to raise concerns that all post offices would be shut at this time. Staff member seemed disinterested and advised that the time (worth £100) be put in the post box. Almost 2 weeks on and unsurprising have not yet received a refund. Not particularly impressed. Unlikely to use this store again.”

Helpful Report

Posted 7 years ago

Hi there, We have received your mouthpiece here and your refund is being processed. I'm sorry it has taken a little longer than you expected. Kind regards Anthony

Posted 7 years ago

“Music not received, now 11 days”

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Posted 7 years ago

Sorry to hear about this. I have emailed you directly to check your details. Kind regards

Posted 7 years ago

“My music has not arrived yet.”

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Posted 8 years ago

“The item didn't arrive.”

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Posted 8 years ago

Hello there. I'm sorry to hear you haven't received your item yet, I will email you directly to discuss this further. Kind regards.

Posted 8 years ago

“The item ordered has NOT arrived yet on 11 March 2018. Payment of £19.99 was taken from my credit card on 01/03/18. I shall be seeking a refund. Andrew Thomson”

Helpful Report

Posted 8 years ago

“I ordered a product since the 9th of January and as I write this I haven't received my parcel yet. I kept checking my email to find out if the parcel has been dispatched but I saw nothing. I'm quute disappointed because the person who recommended Ackerman gave me the impression that they are efficient.”

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Posted 8 years ago

“Goods not delivered, carrier non-contactable. Vendor did not return call, and couldn't contact carrier either. Dismal performance so requested full refund due to non-delivery of goods. I hope I get it.”

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Posted 8 years ago

Hello there. I'm very sorry your item was lost by the courier. It's unusual for this to occur but it can happen occasionally. We would always happily send out a replacement to you but we have refunded your order as requested. I do hope this won't put you off ordering from us in the future. Kind regards. Anthony

Posted 8 years ago

“I never received the book. There is no way to track the Airmail. I separately ordered the same from Boosey.com. Sorry but it will be better if there is a tracked courier available.”

Helpful Report

Posted 9 years ago

Hello, we do track our international deliveries, your book was dispatched with the code RU830214205GB and delivery was attempted on the 16th of December. Here is a summary from the royal mail tracking service: Service International Signed Latest update: Delivery attempted A delivery was attempted for your item with reference RU830214205GB in INDIA before 11:46 on 16/12/16. If the addressee does not collect it or make an arrangement to have it redelivered, it will be returned to the sender in the UK. Sorry for any inconvenience, we have not received it back, could you double check at your local depot. thank you

Posted 9 years ago

Ackerman Music is rated 4.9 based on 11,682 reviews