Ackerman Music Reviews

Name: Ackerman Music
Address: 163 Portland Road, Hove
Rating: 4.93

4.9 Rating 11,684 Reviews

98 %

of reviewers recommend Ackerman Music

4.9

Based on 11,684 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0333 3440070

Email:

info@ackermanmusic.co.uk

Location:

163 Portland Road
Hove
BN3 5QJ

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Ackerman Music 5 star review on 2nd March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not received yet !”

Helpful Report

Posted 3 years ago

Hi Chrissie, I have emailed you directly about the item outstanding from your order. Apologies for the long wait while from the publisher for this. Kind regards Ackerman Music Hove

Posted 3 years ago

“Didn’t receive the order.”

Helpful Report

Posted 3 years ago

Hello there, I'm sorry to hear this. We had no idea it hadn't arrived with you as we hadn't had any phone calls or emails? I will contact you directly now and have started a claim with DPD for the lost item. Kind regards Anthony

Posted 3 years ago

“Item not received!!”

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Posted 3 years ago

“I have still not received the manuscript book”

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Posted 4 years ago

Hi David, I had emailed you on Friday to double check your address as the music has been returned to us undelivered. I will call shortly to check with you. Kind regards Anthony

Posted 4 years ago

“Phoned Hove branch twice to ask a question about AirTurn foot pedal. Both very pleasant said they would call back but on both occasions I have heard nothing. So not impressed.”

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Posted 4 years ago

Hello there, I'm sorry to hear this. I had contacted the AirTurn tech team directly and asked them to get in touch with you. I wish I was more technically minded myself so I could have helped more but I thought it better to ask the experts. They normally reply within an hour two so I'm a little surprised you haven't heard anything. If you want to get in touch with them their email address is support@airturn.com Hopefully they can resolve the issues you were having. Kind regards Anthony

Posted 4 years ago

“Until now I didn’t receive the book . I paid second time for the dilevery but still nothing.”

Helpful Report

Posted 4 years ago

Hello there, Your item was dispatched 1st class with royal mail on the day you ordered it. After ten working days we can send a replacement free of charge, please do get in touch if you haven't received it in the next couple of days. Kind regards Anthony

Posted 4 years ago

“The shop was very unorganised and crowded so I could not get to the violins that I wished to look at and the staff were very unhelpful when I was asking for advice about what violin was best to buy.”

Helpful Report

Posted 4 years ago

Hello apologies, we had a bad leak in the shop from the flat above last week and we have been doing renovations. We have been asking customers to make an appointment to try Instruments, so that we can have the instruments set up and ready also for Covid reasons. Apologies if you did not get the correct information you needed. Kind Regards

Posted 4 years ago

“Ordered item as Christmas present. The website stated item in stock and then apparently dispatched on 17th. Still nothing on 29th. Spoke to a very unprofessional, indifferent person on the phone who simply said they will send me a refund if I waited for 3 weeks and then just hung up. Terrible experience. I was fooled by the great reviews. Now it does seem odd how the company does not have even one bad review?”

Helpful Report

Posted 4 years ago

Hello there, We have discovered that you didn't provide a house number for your address so it is likely the music will be returned to us as royal mail will be unable to deliver it. We take address information directly from what the customer provides. Kind regards

Posted 4 years ago

“I placed an order on the 16th December and still haven’t received my goods. I understand with Christmas things may be slower but this is the 30th and I haven’t even received a dispatch email! I was ordering goods from other companies right up to the 22nd and still getting them via Royal Mail on the 24th!”

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Posted 4 years ago

“Terrible, cynical people. Do not trust their In Stock or delivery estmates If you have any issues with deliveries , tough. I cant believe all of these reviews are genuine.”

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Posted 4 years ago

“goods not received”

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Posted 4 years ago

Hello there, According to the parcel tracking your item was delivered on the 16th. I will email you directly to discuss further. Kind regards Anthony

Posted 4 years ago

“Paid £13 for Express Saturday delivery, did not arrive until the following Tuesday. Significantly inconvenienced and will not be risking using Ackerman again.”

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Posted 4 years ago

Hello there, So sorry that you were let down by the courier. They are almost always on time with their deliveries. Kind regards

Posted 4 years ago

“I have not received my order yet”

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Posted 4 years ago

Hello there, I have emailed you directly about this and a replacement is on the way to you. Fingers crossed this one gets to you promptly Kind regards

Posted 4 years ago

“Unfortunately this has not arrived. I’m not sure what to do.”

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Posted 4 years ago

Hi Joanna, I'm sorry to hear your order hasn't arrived. I don't think we'd had any email or call to let us know it wasn't with you yet. I will email you directly with more information Kind regards

Posted 4 years ago

“Although the book I ordered on 19 Nov and was advised it has been dispatched then, it still has not arrived. This is now 2 December.”

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Posted 4 years ago

Hello there, This is the first we have heard that your music hasn't been delivered. I will email you directly to discuss further. Kind regards Anthony

Posted 4 years ago

“total waste of money didnt even work”

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Posted 4 years ago

“Poor service. Never received my order.Almost 2 weeks have gone yet they say they sent by royal mail 1st class”

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Posted 4 years ago

Hello there, I'm sorry your item still hasn't arrived with you. As mentioned in emails to you, we sent 1st class royal mail so it should have been with you by now. We can resend after ten working days so please let us know if it still doesn't get to you. Kind regards Anthony

Posted 4 years ago

“Today I am disappointed, I have not received the book yet.”

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Posted 4 years ago

Hello there, I have tracked your order today and currently it is with customs in Spain. It doesn't seem to have moved since the 3rd October so Spanish customs must be dealing with quite a lot of mail at the moment. Hopefully it will arrive with you very soon. Kind regards Anthony

Posted 4 years ago

“Just to remind you as at today, 5th Oct 2021, I haven’t received my order on 22nd September. Having chased up my delivery, I am disappointed that my items are yet to despatched.”

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Posted 4 years ago

Hi Arthur, As mentioned previously, these items are on the way to you and we are chasing them up with the courier. These would normally have been delivered within two or three days. We can always send you replacements if your original order can't be traced. Kind regards

Posted 4 years ago

“Horrible experience, they were aggressive nad rude with me in their communication, and are not valuing their clients, in my opinion, Avoid! I wasted a lot of money - and sending their rubbish back would cost nearly the same as the cost.”

Helpful Report

Posted 5 years ago

Hello there, as mentioned in our conversations via email, you are more than welcome to return the music you were unhappy with for a refund. We only offer a free returns service if the wrong item is sent, or something arrives damaged. I may have been a little blunt with you but after an afternoon of rather rude emails I was starting to lose my patience a little. Please try and remember there is a human being at the other end of the line - a little politeness goes a long way. Kind regards Anthony

Posted 5 years ago

Ackerman Music is rated 4.9 based on 11,684 reviews