Ackerman Music Reviews

Name: Ackerman Music
Address: 163 Portland Road, Hove
Rating: 4.93

4.9 Rating 10,569 Reviews

98 %

of reviewers recommend Ackerman Music

4.9

Based on 10,569 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0333 3440070

Email:

info@ackermanmusic.co.uk

Location:

163 Portland Road
Hove
BN3 5QJ

Write Your review

Tell us how Ackerman Music made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ackerman Music 5 star review on 18th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Until now I didn’t receive the book . I paid second time for the dilevery but still nothing.”

Helpful Report

Posted 3 years ago

Hello there, Your item was dispatched 1st class with royal mail on the day you ordered it. After ten working days we can send a replacement free of charge, please do get in touch if you haven't received it in the next couple of days. Kind regards Anthony

Posted 3 years ago

“The shop was very unorganised and crowded so I could not get to the violins that I wished to look at and the staff were very unhelpful when I was asking for advice about what violin was best to buy.”

Helpful Report

Posted 3 years ago

Hello apologies, we had a bad leak in the shop from the flat above last week and we have been doing renovations. We have been asking customers to make an appointment to try Instruments, so that we can have the instruments set up and ready also for Covid reasons. Apologies if you did not get the correct information you needed. Kind Regards

Posted 3 years ago

“Ordered item as Christmas present. The website stated item in stock and then apparently dispatched on 17th. Still nothing on 29th. Spoke to a very unprofessional, indifferent person on the phone who simply said they will send me a refund if I waited for 3 weeks and then just hung up. Terrible experience. I was fooled by the great reviews. Now it does seem odd how the company does not have even one bad review?”

Helpful Report

Posted 3 years ago

Hello there, We have discovered that you didn't provide a house number for your address so it is likely the music will be returned to us as royal mail will be unable to deliver it. We take address information directly from what the customer provides. Kind regards

Posted 3 years ago

“I placed an order on the 16th December and still haven’t received my goods. I understand with Christmas things may be slower but this is the 30th and I haven’t even received a dispatch email! I was ordering goods from other companies right up to the 22nd and still getting them via Royal Mail on the 24th!”

Helpful Report

Posted 3 years ago

“Terrible, cynical people. Do not trust their In Stock or delivery estmates If you have any issues with deliveries , tough. I cant believe all of these reviews are genuine.”

Helpful Report

Posted 3 years ago

“goods not received”

Helpful Report

Posted 3 years ago

Hello there, According to the parcel tracking your item was delivered on the 16th. I will email you directly to discuss further. Kind regards Anthony

Posted 3 years ago

“Paid £13 for Express Saturday delivery, did not arrive until the following Tuesday. Significantly inconvenienced and will not be risking using Ackerman again.”

Helpful Report

Posted 3 years ago

Hello there, So sorry that you were let down by the courier. They are almost always on time with their deliveries. Kind regards

Posted 3 years ago

“I have not received my order yet”

Helpful Report

Posted 3 years ago

Hello there, I have emailed you directly about this and a replacement is on the way to you. Fingers crossed this one gets to you promptly Kind regards

Posted 3 years ago

“Unfortunately this has not arrived. I’m not sure what to do.”

Helpful Report

Posted 3 years ago

Hi Joanna, I'm sorry to hear your order hasn't arrived. I don't think we'd had any email or call to let us know it wasn't with you yet. I will email you directly with more information Kind regards

Posted 3 years ago

“Although the book I ordered on 19 Nov and was advised it has been dispatched then, it still has not arrived. This is now 2 December.”

Helpful Report

Posted 3 years ago

Hello there, This is the first we have heard that your music hasn't been delivered. I will email you directly to discuss further. Kind regards Anthony

Posted 3 years ago

“total waste of money didnt even work”

Helpful Report

Posted 3 years ago

“Poor service. Never received my order.Almost 2 weeks have gone yet they say they sent by royal mail 1st class”

Helpful Report

Posted 3 years ago

Hello there, I'm sorry your item still hasn't arrived with you. As mentioned in emails to you, we sent 1st class royal mail so it should have been with you by now. We can resend after ten working days so please let us know if it still doesn't get to you. Kind regards Anthony

Posted 3 years ago

“Today I am disappointed, I have not received the book yet.”

Helpful Report

Posted 3 years ago

Hello there, I have tracked your order today and currently it is with customs in Spain. It doesn't seem to have moved since the 3rd October so Spanish customs must be dealing with quite a lot of mail at the moment. Hopefully it will arrive with you very soon. Kind regards Anthony

Posted 3 years ago

“Just to remind you as at today, 5th Oct 2021, I haven’t received my order on 22nd September. Having chased up my delivery, I am disappointed that my items are yet to despatched.”

Helpful Report

Posted 3 years ago

Hi Arthur, As mentioned previously, these items are on the way to you and we are chasing them up with the courier. These would normally have been delivered within two or three days. We can always send you replacements if your original order can't be traced. Kind regards

Posted 3 years ago

“Horrible experience, they were aggressive nad rude with me in their communication, and are not valuing their clients, in my opinion, Avoid! I wasted a lot of money - and sending their rubbish back would cost nearly the same as the cost.”

Helpful Report

Posted 4 years ago

Hello there, as mentioned in our conversations via email, you are more than welcome to return the music you were unhappy with for a refund. We only offer a free returns service if the wrong item is sent, or something arrives damaged. I may have been a little blunt with you but after an afternoon of rather rude emails I was starting to lose my patience a little. Please try and remember there is a human being at the other end of the line - a little politeness goes a long way. Kind regards Anthony

Posted 4 years ago

“One of the sheet music books not as described - came as a thin printout on a printer, the cover as thin as an ordinary printing paper, but so far my requests for a return label have been met with silence. The company expects me to send back the item that they did not care to describe properly, at my own cost (about half of the cost of the item).”

Helpful Report

Posted 4 years ago

Hello there, As per our conversation on email, we really can't pay for a returns label unless the music is faulty in some way. These Carl Fischer publications have always come with a light paper cover and we have never felt the need to mention this on the website as no one has ever complained before. We are very happy to refund the music once you have sent it back to us. Kind regards Anthony

Posted 4 years ago

“I did not receive the product yet”

Helpful Report

Posted 4 years ago

HI Jarna, Sorry to hear you still haven't received your item. Unfortunately, you hadn't supplied a complete address so the music was returned to us, but it is now on the way again. Kind regards Ackerman Music

Posted 4 years ago

“Poor service. Advertised 3-5 days delivery but ended up receiving item 10 days later. Surprise! Surprise! Royal Mail to blame. Funny enough even a 2nd class postage (much bigger than a book) from Edinburgh compared to Brighton arrived 4 days after when ordered same time. Goodluck! Maybe as the response to this will probably say, I am the only one to have had this issue.”

Helpful Report

Posted 4 years ago

Hello there. I'm sure you noticed the message on our website suggesting that post is taking much longer at the moment. I wouldn't say royal mail are 'to blame' as you put it but they are very short staffed and are dealing with a lot of mail currently. They are, as always, doing their best - as are we. You are certainly not the only one to have had an issue with delayed items recently, but you are one of the only ones who felt the need to give us a bad review due to something we can't do anything about. Kind regards Anthony

Posted 4 years ago

“Still no delivery received”

Helpful Report

Posted 4 years ago

Hi Henri, Sadly a Brexit that none of us here voted for has made sending items to Europe extremely difficult now. My colleague will be in touch regarding your order. Apologies for the long delay with this. Kind regards Anthony

Posted 4 years ago

“It still has not arrived,and you said get in touch.”

Helpful Report

Posted 4 years ago

Hello there. Thank you for your review. I'm sorry to hear you haven't received your music yet. I'm sure you are aware of the long delays with the post at the moment so I'm hopeful it will arrive shortly. If you don't have it by early next week please do get in touch and we will send a replacement copy. Kind regards Anthony

Posted 4 years ago

Ackerman Music is rated 4.9 based on 10,569 reviews