Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.25

4.3 Rating 11,362 Reviews

80 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

Visit Website

Write Your review

Tell us how Abbott Lyon made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Abbott Lyon 5 star review on 20th June 2025

2654

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was excited to get a beautiful christmas present from you for my daughter who has been brave enough to come out of a domestic abuse situation with my granddaughter. I was assured it would be ready for christmas ad was in communication about finding it hard to get my 6week old granddaughters print, the lady who helped was great, but I have now been told it will not be here for christmas, deveststing as that's her main present.”

Helpful Report

“I really like the products but I've had two faulty birthstone charms - the silver tarnishes and the colour fades - which is not in line with how the product is advertised. Customer service were great sorting the issue and replacing.”

Helpful Report

“Find it very hard to open little bit small hard to see photos but I like it”

Helpful Report

“Customer service great Fantastic quality goods But had the charm bracelet less than a week & the clasp has come open & I’ve lost the bracelet not happy. Not very secure clasps”

Helpful Report

“Had to reorder a charm because the first one I got in February completely tarnished. It was a gift from my boyfriend for our first valentines so I wouldn’t have reordered if it wasn’t sentimental to me. Waited absolutely ages for delivery too. Jewellery is nice but expensive considering the quality is medium.”

Helpful Report

“The jewellery is pretty but it is for young people as I purchased the photo locket for my aunt and you can't easily open the locket and the chain is so small it's hard to use the clasp to put on and off the jewellery is made for young people with small hands and fingers.”

Helpful Report

“Disappointed as when I first had my item in the basket. There was an offer of 35% off free delivery and a free bracelet. When I went on your website, the next day I was offered 40% off had to pay delivery, so it made earrings more expensive and was not offered a free bracelet, I would’ve preferred the free bracelet with my purchase.”

Helpful Report

“I ordered two named necklaces Kate in gold Charlottte in silver Unfortunately both arrived in gold. You did send me an order acknowledgement saying both named necklaces in gold. Unfortunately I didn’t read it properly or I would have corrected my order to read Charlotte in silver. Please can you check my original order details .love your stuff by the way just disappointed this time.”

Helpful Report

“Beautiful, but not overly happy with the photo, really struggle to see, not very clear”

Helpful Report

“So ordered a necklace and a bracelet and only the necklace got delivered so was a bit annoyed as it was for a birthday present. However when I contacted customer support they did help and sent out another bracelet. But the couriers (EVERI) said they couldn’t deliver as it was damaged so I had to contact customer support who again was very helpful and have sent out another bracelet. This time however the bracelet wouldn’t be here on time as was meant to be here before today. But after asking customer support if they could get it here ASAP they said it should be here by tomorrow. Again great customer service. However none of this would have happened if the bracelet was delivered with the first order, so with that I’m disappointed.”

Helpful Report

“The ring I had has turned my finger green”

Helpful Report

“The Customers Service is really HELPFUL. Unfortunately I had to return the Notebook Advent Calendar, it was poorly made plus I ended up with some pieces of Gold jewellery which shouldn't of been in it. There were some lovely pieces of Silver jewellery. The quality seemed really good but I didn't get to wear any so I can commit on how any of the pieces look when wearing.😟 Thank you to everyone at Abbott Lyon who helped me in getting all the issues sorted out.”

Helpful Report

“I have had three replacements and each tarnished unfortunately. They discoloured, tarnished, became porous and turned my finger green. I was really disappointed as the ring is lovely & I wanted to give an opportunity for AL to rectify the manufacturing issue / change the material etc however it seems it hasn’t been addressed. I believe that is why the reviews are positive as the ring is initially beautiful when you receive the email to review but tarnishes very easily. I have had other jewellery from here which is lovely and I have had minimal issues with - nothing a replacement would not solve and which they have been brilliant at doing.”

Helpful Report

“Bracelets beautiful but i ordered medium to large thinking the size would be much bigger but they are not so disappointed with the bangle size unfortunately”

Helpful Report

“The jewellery is nice. Not amazing and much smaller than in the pictures. Bought advent calendar and very disappointed.”

Helpful Report

“I still can’t wear my necklace because I am not able to fix the pendant on it, not just happy , I wish I made a different choice.”

Helpful Report

“The necklace is lovely good length chain. Although disappointed with the images in the locket. They are that small you can hardly tell who they are. 😞 nice necklace though”

Helpful Report

“Customer service was excellent and the ankle chain and necklace designs are lovely but I’m very disappointed with the gold colour as it’s very ‘orangey’, hence I have only worn my necklaces once but have kept my ankle chain on. Such a shame as I spent over £150 and they just look a ‘cheap gold’ .”

Helpful Report

“First time buying and really pleased with the customer service, frequent updates advising the status of the order was really helpful.”

Helpful Report

“Thought it would be bigger”

Helpful Report

Abbott Lyon is rated 4.3 based on 11,362 reviews