Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.25

4.3 Rating 11,362 Reviews

80 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 20th June 2025

2654

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“gift pack was great - i recommend.”

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“Unfortunately the ring I ordered looked to have a nice marbled green stone online. However when I received it, it was more of a bright blue that looked less nice. I've had other nice orders from Abbott Lyon, which is why I gave a 3 star rating.”

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“Prompt delivery. Item as described. Unfortunately looks awful on me. Please stop spamming with emails (hence the low rating).”

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“I purchased a birthstone pendant necklace as a Birthday gift, I had selected gift wrapping on the purchase. The parcel arrived within a couple of days and tracking was great, however on opening i found the box wrapped and sealed with stickers alongside a gift bag i had purchased. All looked fine and i was sending on to the recipient, so i packaged up and sent. On receipt and opening, the necklace was inside but the initial and birtstone pendants i puchased alongsode were not. On going to the original packaging (now in my recycling) underneath a piece of branded paper that was in part glued to the base of the box was 2 small flat envelopes with the pendants enclosed. I bought the necklace as one and on gift wrapping had anticipated that the necklace would be presented and wrapped as one or at the very least a note on the email confirmation to confirm that parts may be packaged separately at whoch point I would have known i had to re wrap. Now i have had to ship at an additional cost the other half of the present, which obviously doesnt feel that special for the recipient. This has sadly taken away from the whole purchase and efficienct delivery, leaving me feeling a little disappointed.”

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“Your customer service is absolutely outstanding unfortunately I have had to reach out to them a few times with problems with broken bracelets”

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“The design and the shape looks gorgeous and I loved it”

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“I ordered the crystal heart bangle which arrived within 3 days and was beautiful. Unfortunately the bangle was too small and I had to return it the following day. I followed all the return instructions and took it to an Evri drop off point as instructed. 6 days later I have not heard whether my return has been received or processed. I was really hoping to exchange this for the bigger size but have not heard anything despite emailing Abbott Lyon about the return. Fingers crossed I will hear back soon.”

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“Good quality metal however name ‘Louise’ doesn’t look like this which is disappointing people can’t tell what it says”

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“I love my bracelet but one of the stones is missing. Very disappointing but I don’t want to send it back again.”

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Hey Anette - We won't ask you to send a faulty bracelet back! Please don't hesitate to reach out to our team at help@abbottlyonsupport.com with some images of the fault and our friendly team will help you with this!

“Chain a lot finer than I thought so is the heart bracelet so am disappointed with purchase. Not easy to return as no return slip in box. Ordered wrong size s/m in bangle and only suitable for a child so not happy at all. Won’t be ordering again. You should be able to speak to someone rather than online chat.”

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“The jewelry was perfect but the delivery took a month from payment and it only arrived on Christmas eve, too late for me to send it to my granddaughter 😭”

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“Ordered Dec 2nd in plenty of time for Xmas, but didn’t receive it till after Xmas, it was a present for my daughter, so was disappointed, however the bracelet is lovely.”

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“I'm still waiting for my order to arrive. But I'm sure the packaging is lovely, and the overall finish will be perfect. I can say the customer service has been good.”

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“Necklace was lovely. Disappointed that it came in a place bag inside a cardboard box. For the amount of money I paid for the necklace I would have expected a proper necklace box!”

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“Delighted with jewellery something went wrong at checkout and ordered too many gift bags and paid £22 extra, advised next day order would need to be cancelled however not possible as engraving on one item and company policy NOT too refund bags. This is very disappointing not to be able to amend or refund for such an obvious mistake with bags, for an otherwise good service.”

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“Im not happy regarding not gettinh my reduckion.”

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“Very poor customer service never got two for one like advertised and never got 10% off first order”

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“Good delivery service. Little disappointed with bracelet. Got a silver one and looks very tarnished already added charms look out of place.”

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“Took a little longer than I thought, but also still waiting for part of the order!! Pleased with what I have though”

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“Not what I expected. The initials are interlinked so the O looks like a D”

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Abbott Lyon is rated 4.3 based on 11,362 reviews