Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.44

4.4 Rating 22,397 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 9th May 2026

2841

Anonymous

Anonymous // 01/01/2019

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“I recently got two necklaces from Abbott Lyon. They are both beautiful and can be worn separately or together. The quality is amazing and they were delivered very quickly.”

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“Had an issuecwith the plating on a charm, quickly resolved. Thanks so much”

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“I love my Abbott Lyon jewellery which I've received as gifts from loved ones. I recently ordered a sentimental gift which unfortunately got lost in transit- after talking to the customer service team this was very quickly resolved with professionalism and authenticity. Very grateful”

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“With my recent order I couldn’t be happier the watch is stunning and the ring too”

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“I purchased a Christmas gift plus another item. Sadly, the second item didn't live up to my expectations, so I wished to return it. I called them directly as I wasn't sure of the procedure, and the lady was very helpful. I do object to paying over three pounds for postage to return a very small ring, not worth the money, and which weighed nothing at all. This would prevent me from ordering anything more.”

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“Absolutely shocking! Was told items purchased would be delivered on dates I needed them so I purchased a few pieces. I have not received these on time but keep getting told your items will be with you on the 23rd Dec just in time for xmas....I didn't need them for 23rd! I needed them well before that date. Now these personalised items are no good as I was gifting them to people in another country I am travelling too!!! Shocking”

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“Poorest customer service imaginable! I ordered a customised bracelet on 12th December as a Christmas gift for my partner. Despite ordering in good time, I was later told it would not arrive before Christmas due to a 9th December standard delivery cut-off — something that was not made clear at checkout. I contacted their AI chat on 15th December to check progress, as I received no update to say the item had entered assembly. The following morning, customer service informed me it wouldn’t be ready in time. I immediately asked to upgrade to express delivery and pay any additional fees to ensure Christmas delivery. That option was not clearly advertised, and despite following up twice, I received no response. What makes this worse is that within the last 24 hours, I have continued to receive promotional emails stating “1 more day for guaranteed Christmas delivery.” This directly contradicts what I was told and feels misleading, particularly as my order was placed earlier than this advertised window. For an expensive, customised bracelet and a gift of significant personal importance, the lack of communication, unclear delivery options, unanswered messages, and contradictory advertising have been incredibly frustrating. This is easily the poorest customer service experience I’ve had, especially from a brand positioning itself as premium. I would not recommend ordering time-sensitive or customised gifts unless you are prepared for poor communication and missed expectations.”

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“I’m literally obsessed with this Burgundy watch by Abbott Lyon. It’s so versatile, elegant, and a piece of jewelry that makes any outfit stand out. You can definitely tell it’s high quality. I love the colors—it’s one of my favorite watches.”

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“The Abbott Lyon team were very helpful with my return, very smooth process and get back to my emails very quickly! Lovely piece of jewellery however was to big but the team were great at helping me return it! Thanks again”

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“Every piece i’ve had has been stunning. it doesnt tarnish and so many compliments! I love that abbott lyon keep you updated every step of that way.”

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“Most amazing personalized jewelry!”

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“I’m in love with my new bracelet! Was so speedy too”

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“I adore Abbott Lyon, its so affordable but really luxurious quality and designs. I also love the thoughtful personally touches to the gift wrapping too.”

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“I just received my written in the stars chain necklace and I am obsessed. Such a stunning piece.”

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“I recently received my new Mini Organic Hoop earrings in gold and they are perfect for everyday! Timeless, elegant and classic😍✨”