Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.44

4.4 Rating 22,385 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 15th June 2026

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Abbott Lyon 5 star review on 9th May 2026

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Abbott Lyon 5 star review on 26th April 2026

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Abbott Lyon 5 star review on 22nd March 2026

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2845

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After placing my order mid November and repeated delays with little to no updates, my order finally arrived. I can honestly say that I have lost all confidence in Abbott Lyon. My order did not arrive in time for my daughter’s birthday and then I spent the whole of December worrying that my order would not arrive in time for Christmas either. This resulted in me having to buy additional gifts just incase. This has caused an incredible amount of unnecessary stress. A/L should have never promised Guaranteed Christmas delivery to customers when they were already struggling to fulfil orders placed in November. The repeated promotional emails promising guaranteed Christmas delivery just added insult to injury. I had intended to place an order for my daughters birthday in January but after this experience I won’t be placing any more orders, which is a shame because the jewellery is quite nice.”

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“Placed an order on 15th December still not received on 23rd After I emailed was told it had been lost in transit Gift then didn’t arrive in time for Christmas Very disappointed”

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“Absolutely fantastic”

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“this is the first time i have used abbot lyon i am overjoyed by sheer profesiolism your department has shown the items i ordered arrived in the time stated i will be lookig forward to deeling with your company i,n the future i have 3 sons 1 daughter3 grandsons and 11geatgrand children and of course my darling wife that mean a lot of gifts”

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“Lovely bracelet”

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“I bought a few items for Christmas presents and each item is beautiful. I had to communicate about one parcel as I thought it wasn’t going to arrive. The response and help was very quick and excellent. Thank you I’m sure everyone will love their gifts.”

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“So disappointed my order hasn’t arrived yet for Christmas m it’s the 23/12 my fingers n toes are crossed that it will come tomorrow but I haven’t a great feeling about it”

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“Lovely jewellery happy with my purchase will be buying from Abbot and lyon again”

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“The bangles I ordered were lovely but they took far too long to come. I ordered on 24 November, my delivery date was 12-15 December and they came on 23 December. In time for Christmas but not for my friends birthday a week before! Not reliable at all. Really disappointed in such poor customer service!”

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“I absolutely love the details! Service is excellent too!”

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“Service was great i was kept up to date every step of the way and the delivery was quite a few days earlier than expected which was great. The item is of great quality and so personalised, i had personalised gift packaging which is a lovely touch.”

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“Absolutely brilliant jewellery really pleased with it ,will definitely be ordering again .Customer service was exceptional,very very helpful.”

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“After my first order going missing I am extremely satisfied with their customer support and efficient response”

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“I am not loving my gifts , due to receiving 1 of the 4 items ordered. Oh and an empty box . No resolution and still waiting for a response after 48 hours Very disappointed Site was recommended by friends and family and so disappointed will never use again and will be sharing experience . Cannot buy further gifts and over £100+ pounds wasted and friends without Xmas presents Thanks so much for a great customer service”

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“Still haven’t got my order. Poor respond turnaround. Contacted on numerous occasions just to be told that parcel held back with carrier and have to wait 48 hours for them to respond. So never got this item for Christmas and planned as a gift. Still waiting on it.”

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“I bought 2 necklaces for my daughters for Christmas Day I’m very pleased with them and I’m waiting another one to arrive for my mum the robin one I can’t wait to see it”

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“I purchased a beautiful personal pearl necklace - I love it. I was kept fully informed throughout regarding the production and delivery of my order. Would definitely order from Abbott Lyon again.”

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“Excellent service quick delivery. Bangle was lovely and looks very expensive. I will be buying again very soon.”

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“Excellent service and good quality...extra special presents for Christmas”

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“My faourite aboot lyon thei product is very nice and very modern. I love this brand pefect ❤️❤️”

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Abbott Lyon is rated 4.4 based on 22,385 reviews