Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.45

4.5 Rating 17,306 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 18th November 2025

2772

Anonymous

Anonymous // 01/01/2019

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“absolutely in love with the pieces from Abbott Lyon, and what's even better is how great the customer service is. really impressed and will definately continue shopping with them! :)”

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“Beautiful jewellery, the website is easy to use and sleek, all the designs are user friendly and the little personal touches makes the whole experience even more special, absolutely adore the packaging of each piece and the prices are great value, I’m am very happy with my purchase and I will definitely buy more for my family and friends!”

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“Always the most stunning pieces every time I order. Delivery super fast and items always packaged lovely. The best place for jewellery for yourself and gifts!”

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“Really helpful with returns, great service”

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“Everything about Abbott Lyon had been amazing. The collections that they have are beautiful and love that lots of items can be personalised.”

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“Gorgeous pieces that are so smooth and comfy. Wear mine every day”

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“I received excellent service from their customer service team when there was an issue with my order. My email was responded to within 24hrs and the problem was resolved quickly.”

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“Excellent experience with Abbott Lyon. The item arrived on time, beautifully packaged, and the craftsmanship is outstanding. The personalization was precise and elegant. I highly recommend this brand.”

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“So pleased with my Abbott Lyon order. It arrived beautifully packaged and the pieces are just stunning. The quality is so good and I’ve had so many compliments on my new jewellery!”

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“i can’t review a product that i have not received !”

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Hi Lisa, thank you for your feedback. We’re sorry you haven’t received your order yet. Please contact our customer service team at hello@abbottlyon.com for an update, and we’ll be happy to assist you with tracking your delivery.

“Quality, great discounts, brilliant customer service and quick delivery no faults”

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“Excellent service excellent quality jewellery, my niece loved her present. Can’t wait to order again.”

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“Amazing jewellery can’t beat the quality and beautiful design so so happy with my pieces 🫶🏻🫶🏻”

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“I’ve had a few pieces from Abbott Lyon now — the birthstone gems, the clover necklace, some of their bracelets, and the personalised name necklace — and I honestly love them all. The quality is gorgeous, they still look brand new even after months of wearing them, and I always get compliments. The personalised pieces especially feel so special and make perfect gifts too.”

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“Totally don’t agree with returns policy and definitely will not be ordering with you or recommending you to others”

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Hi, thank you for sharing your thoughts. We’re sorry our returns policy didn’t meet your expectations and understand your frustration. We hope the store credit of £95.51 for your returned order is helpful, and we truly appreciate your feedback as it helps us improve our service for all customers.

“The most amazing pieces quick delivery”

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“Love this brand amazing quality”

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“I had a problem with the pin coming out of the watch, so that it kept falling off. Luckily I was at home when this happened, but I wouldn't wear it when going out, as I could have easily lost it permanently. I reach out to AL, to ask them to if they had a permanent solution for this, and mainly to alert them to the fault. They asked for photos, which I sent, then got an amazing offer of a credit note, to replace the watch or buy whatever I wanted to the value of the watch when originally bought. Also, that I didn't need to return the faulty one. I thought this was really generous and unexpected. I can only praise the efficiency of the person dealing with this problem. The speed in which they replied to my email and the speedy resolution. I would have no qualms about recommending this company for their quality and efficiency.”

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“I was very happy with after care service. When I contacted Abbot about an issue with one of their products they were quick to respond and resolve”

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“I absolutely love all my jewellery from Abbott Lyon! Everything lasts so well and looks stylish!”

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Abbott Lyon is rated 4.5 based on 17,306 reviews