Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.45

4.5 Rating 22,827 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 1st July 2026

2842

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Abbott Lyon were brilliant from start to finish. The quality of the products is lovely and delivery was fast. I’m really happy with my purchase and would definitely order again”

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“Abbott Lyon honestly made me so happy from the very start. Their customer service is one of those rare ones where you actually feel looked after — quick replies, super friendly, and always willing to help. The price point is amazing for the quality you get, and everything feels so beautifully made and personal. Delivery was fast and everything arrived packaged so nicely, which always makes it feel like a real treat. And on the occasions where I’ve needed to ask questions about returns or exchanges, the process has been really smooth and stress-free. Overall it just feels like a brand that genuinely cares about the customer experience, and that makes the whole journey feel even more special 🤍✨”

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“beautiful jewellery”

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“Absolutely love the quality and style of the triple name necklace . Beautiful personalised piece”

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“Amazing products and such good quality jewellery”

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“Ordered a clover personalised necklace from abbott Lyon and it is amazing! The perfect piece of jewellery to go with every occasion. Can’t wait to order my next piece Such an amazing company”

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“Incredible and timeless. This watch is something else. It elevates every outfit and brings a little bit of luxury to everyday outfits.”

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“I received a necklace I ordered from Abbott Lyon. The item was as described however the clasp seemed to not close correctly. I messaged their customer service team and got a speedy response, asking me to provide a photo of the issue. I forwarded over the photo as requested and got a response the same day to say that they could see that there is an issue and received full store credit of my previous item purchased to order another necklace. All correspondence was dealt with within 24hrs and I have already ordered my replacement necklace. Thank you so much Abbott Lyon for your brilliant customer service. I look forward to receiving my replacement necklace.”

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“Needed help before purchasing two items, nothing was too much trouble. Took me through what l needed to know step by step. Thank you.”

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“Excellent customer service. I made a mistake with my order. I was refunded instantly. The service could not have been better.”

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“Very helpful and understanding, thank you.”

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“I recently ordered from Abbott Lyon, and I couldn’t be happier with the entire experience. Their products strike the perfect balance between luxury and affordability—beautifully designed, thoughtfully packaged, and clearly made with quality in mind.”

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“hello ABBOTT and LYON April Rees here i sent an email reguarding my missing items in a few short hours i had a reply my missing item are ok be with me in a few days dont worry i award 10 stars an excellent rapid response better than high street replys keep up the 10 star service merry christmas kind reguards April Rees”

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“Thank you Abbott Lyon for your help and excellent customer service.”

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“My sister purchased me a bracelet for my birthday last year and unfortunately the clasp broke on it. I messaged abbot Lyon as it was still within warranty and they arranged for me to get the same amount in store credit. On the exact same day I messaged! So pleased with my service and the guys that helped were super profesional! Thank you again ❤️”

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“Partner loved her personalised name necklace quality product and looks good”

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“Customers service has been amazing. I needed to exchange my items for a bigger size, within 3 days of my initial email to return the items I’d received my exchange! The team kept me up to date throughout the whole process. Absolutely amazing. The products are beautiful and have been a perfect gift.”

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“amazing customer services with responses within the hour, was given store credit within the same day when i notified them of my wish to return a product”

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“Excellent quality jewellery. I ordered a long chain and it’s perfect. Got a discount too”

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“Beautiful piece! It was hard to choose. So pretty and elegant but so simple perfect little Christmas gift”

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Abbott Lyon is rated 4.5 based on 22,827 reviews