Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.44

4.4 Rating 22,256 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 9th May 2026

2841

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service for this company is appalling. Your 'AI chat' is infuriating - it gave me wrong information and then just cuts you off. You then wait 2 days for a human to respond only for them to be worse than the chat and their response not even being an answer to your problem. So then when you respond they will then wait another 2 days to respond - if you're lucky! Would never use this company again.”

Helpful Report

We’re very sorry for the frustration this experience has caused. The delivery claim was fully investigated, and a full refund has been issued. We sincerely apologise for the delays and inconvenience along the way.

“Loving my new tennis bracelet goes so well with my watch 🤍✨✨”

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“I didn’t receive my order after contacting customer service multiple times. I was given a voucher for the full amount but no compensation intact the response I received where below par stating I had been given the total amount to reorder. No gesture or anything for the inconvenience over the Christmas period”

Helpful Report

We’re really sorry for the frustration and disappointment caused, especially over the Christmas period, Louise. Your feedback is important, and we sincerely apologise for the experience you had.

“I love Abbott Lyon the best jewellery 🧡”

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“Amazing customer service....nothing is too much trouble. And the jewellery is fabulous 👌”

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“I was very happy with my purchase. Lovely item, fast delivery. Will definitely buy more from Abbott Lyon.”

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“Great service”

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“5 Star customer service absolutely love your jewellery makes the perfect gifts xx”

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“Bought the necklace for my daughter she chose it herself and she’s over the moon with it.”

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“Order placed Nov the 30th, On the screen prior to ordering product it states 'takes up to 15 days to make' or something similar. Purchased and then was given an expected delivery date of 30th Dec..... Contacted customer services and was told rest assured this will arrive well in time for Xmas. Xmas was fast approaching so I used live chat which then assured me no later than the 23rd. I then emailed customer services to double check and they confirmed this. On the 22nd I received an email saying unfortunately it won't arrive and will revert to 30th December, as originally told when purchasing. Shortly after this I was told that this date was incorrect, and infact it would be despatched on this date so should arrive 3rd Jan. To be fair I was given a 75 gift voucher and my purchase finally arrived. Disappointing overall, but the goods were delivered.”

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“Adore my birthstone earrings ( July) one’s I have super sentive ears and these don’t affect this! Also I have the mini clover bracelet and wear this DAILY! It’s such a wardrobe staple!”

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“I hadn’t heard of Abbott Lyon before so wasn’t sure what to expect when I received my bracelet. I was very pleasantly surprised. It arrived promptly in lovely packaging and is a high quality, beautiful bracelet. I will definitely be ordering more jewellery to go with it! Would highly recommend Abbott Lyon. Thank you!”

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“Great bracelet, quick dispatch and good customer service. Very pleased”

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“Love Abbott Lyn jewellery! Lots of choice Quick delivery. Building up a collection.”

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“Amazing products, lovely personalised ring, my only issue was that it was under 'get it in time for christmas' yet it wasnt available for delivery before christmas, emailed customer service and there was no alternative option even thoight it was an issue with the website”

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“Super quick delivery of gift voucher and looks amazing. Would recommend for a friends birthday or Christmas idea. Thanks so much 😀”

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“Placed an order a month before Christmas, was going to be gifts and never got it in time so asked for a refund. Customer service is shocking and trying to speak to someone is very difficult. Although ordered from here before and I had a totally different experience. Not satisfied!”

Helpful Report

We’re very sorry your order didn’t arrive in time for Christmas and completely understand how frustrating this must have been, Leanne. A full refund has now been issued, and we sincerely apologise for the inconvenience and the difficulty you experienced contacting us.

“It never got delivered! And i cant speak to a human being! It all an AI CHATBOT! Not only that i ordered a my locket on the 4th December with even your TV adverts featuring stacey Solomon saying it takes 15 days so order by the 10th to get your Christmas delivery. You didnt try and deliver until After Christmas i am fuming and will never use you guys again.”

Helpful Report

We’re really sorry this didn’t arrive in time for Christmas - we completely understand how frustrating that must have been. The courier failed to deliver on schedule, but our team have been in touch to assist in arranging a replacement for you. Thank you for your patience, and our sincere apologies for the disappointment this has caused.

“Necklace fell apart within a week and company ignoring requests for a refund.”

Helpful Report

We’re very sorry to hear about the issue with your necklace. A full refund has now been issued, and we sincerely apologise for the inconvenience and disappointment caused.

“I have used Abbot Lyon many times always very pleased with service delivery and most of all the jewelry My granddaughters were very pleased with earrings bracelet cross and name necklace”

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Abbott Lyon is rated 4.4 based on 22,256 reviews