Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.34

4.3 Rating 13,380 Reviews

82 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 12th August 2025

2681

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service is fantastic, but the quality of the product is quite flimsy. Although quite nice to look at, not worth the full price.”

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“Ordered a lovely watch however strap too short to wear it any other way than snug. Really disappointed, watch returned.”

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“Lovely product but appalling delivery times”

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Hey! Please could you email our customer service team and we can look at this for you? That's not good at all. Help@abbottlyonsupport.com

“The watch looks great on pictures but it's been 7 days and I haven't gotten it yet so I cant say much about the actual accessory.”

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“I didn‘t receive my watch yet.”

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“Love the item only issue is it says the strap is adjustable but doesn't appear to be”

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“The braclets are lovely but very very small. I bought for my Mum and she thought i had ordered a childs size. I cannot exchange because i had the braclet engraved. Always check sizes because there is only one size for braclets”

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“The product itself is lovely, however very small fitting (should be mentioned online). Unhappy as the invoice paper was screwed up as if it had been thrown in the bin and then put into my parcel.”

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“I ordered a braclet first one came fine second ordered in rose gold but that came twice the size off the sliver damaged old box nothing like the ones in the web site customer service not the best still waiting for reply to email and Facebook”

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“The product was excellent -just what was ordered as a gift. However I was very disappointed at first. When the gift was opened it was empty. Clearly the watch was not packed upon despatch. A new watch arrived within a few days but it would make me think twice next time. Regards James”

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That's not good at all James, we're going to investigate this one. Glad to hear you received a replacement quickly and once again, our apologies.

“Items are always god quality and a fair price when using a discount code”

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“My girlfriend was happy, but the engraving wasn't centred”

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“I bought the watch because I loved the unusual mocha colour. However 3 days after I wore it I began to notice the colour on the clasp strap begin to fade and turn slightly blue. I was quite disappointed but nonetheless a beautiful striking watch.”

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Hey! Please could you email our support team and we'll get a replacement strap sent to you? Help@abbottlyonsupport.com Thanks,

“Although the bracelet itself is lovely and was beautifully packaged it took around 6 weeks to arrive. I had to chase for updates and sent numerous emails - a lot of which went ignored. I do love the products but I’m unsure if I will order from here again.”

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“Site makes jewellery look bigger than real life”

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“Everything else was fine, but the customer service chat on the website was appauling. The first person never knows anything and passes it on to the main guy, who takes ages to reply to any queries, im not visiting the website to browse for hours? I want a quick response whilst i quickly view and/or buy stuff. Furthermore, say anything informal and they seem to just go away and not reply anymore without any sign that there gone, im not making a joke out of you and the site chat im just being a bit informal and not taking the communication so seriously. To me, when they leave without any sign i find it rude, un-useful and overall just a poor service. Get some friendlier, more responsive customer service employees to use the chat, who know what there doing and wont just ditch customers off from one informal message or a query they dont know the answer to”

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“Next day delivery and reasonably well priced items are the plus points of dealing with Abbott Lyon. Terrible customer services and lack of phone support and 36 hour reply time on email are the areas they need to improve.”

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“Love the products, but bangle very small - my size 10 skinny daughter could only just get the bangle on her wrist - so had to return the bangle. returns process quite slow and had to pay for returns”

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“The watch looks beautiful however it has stopped randomly a couple of times which is quite frustrating, and I find the button that changes both the time and date is quite tricky to work. Fashion over function for me.”

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“If found the items I wanted to order very easily & was also lucky enough to get discounts for the Black Friday sale.”

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Abbott Lyon is rated 4.3 based on 13,380 reviews