Aab Reviews

Name: Aab
Address: ., ,, ., ,, United Kingdom
Rating: 4.34

4.3 Rating 1,542 Reviews

83 %

of reviewers recommend Aab

4.3

Based on 1,542 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely LARGE , HUGE dresses . Even the small size is like an XXXL. If I knew I’d never have ordered . Horrible”

Helpful Report

Posted 1 week ago

“For the price paid, the material and quality are really disappointing. Honestly, no one would believe this was from Aab — the quality has really declined. I used to shop with them years ago and even bought outfits for special events, but this one was terrible. The stitching was very poor too.”

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Posted 2 months ago

“Hijab itself is very nice quality. However the color is completely different from the picture. They dont show any other angles or lighting views of the hijab other than that one single picture. So its very difficult to buy online based off of just one single picture. And to make matters worse, exchange option is not available for USA, and the return cost $43, while the actual prodcut costs $66 which is very pricey for a single piece of hijab to begin with.”

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Posted 3 months ago

“I’ve been a loyal customer of AAB Collections for the past six years because I always loved their fashion and quality. Unfortunately, in recent times, I’ve noticed a significant drop in the quality of their clothing. The materials feel cheap, and the craftsmanship just isn’t what it used to be. I’m truly disappointed, as I had high expectations based on previous experience. This decline is the reason I’ve given only one star.”

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Posted 3 months ago

“Horrible fabric used on dress could buy same dress for £10 on temu, sent it back and never received my refund”

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Posted 3 months ago

“Bad quality clothing and return prices are deducted from your return.”

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Posted 3 months ago

“I was excited to receive my order only to be terribly disappointed by your inconsistent sizing. Being aware by the fact that you are sending items from the UK, I made the effort to measure properly in order to receive items that would fit me properly. Needless to say, the dresses are gorgeous but the sizing is completely off. I was unable to button the the striped shirt dress across my chest. I measured the dress across the chest and it was SMALLER than the BODY measurements indicated in your size chart!! I also ordered the rose spray maxi dress in XL 58 and I was drowning in it, the length was supposed to be 58 but it looked unusually short and once I measured it and if was 56” in length from shoulder to hem. This is outrageous, you guys design beautiful dresses, if sizing differ in different style you must indicate that in your size charts. I am deeply disappointed in a high quality brand like Aab. I’ve been a loyal customer to your brand since 2009 when I lived in Sweden and never have I experienced such an inconsistency from you.”

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Posted 4 months ago

“I'm not going to use the company to purchase anything again. I'm very disappointed by the customer service and the way my return was processed. It took almost a month to process the refund. I've had to call, email and no follow ups. Reaching the customer service was very difficult and I had to chase my refund through a third party Klarna as they were not reachable. The quality of clothes was very poor. That's the reason I had to return all my purchases. I don't have words to express my disappointment as I'm not happy that I've wasted my time and money.”

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Posted 4 months ago

“Very dissappointed with all the abayas this time”

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Posted 4 months ago

“I have been waiting for the refund more than 10 days can u pls tell why this tsking so long , i refunded both two items before Eid , no refund has been yet dont buy from here refund polich very bad”

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Posted 4 months ago

“Not recieved order - suppose to come last week still no sign Contacted them - they said there’s nothing they can do other than to wait !!”

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Posted 5 months ago

We understand that you experienced delays with your delivery and unfortunately, these delays were due to issues at DPD's facility, which were outside of our control, we apologise for any frustration this may have caused. We hope that the resolution provided via email has addressed your concerns, if you have any further questions, please do not hesitate to contact us. Thank you for your understanding Aab Customer Care Team

Posted 5 months ago

“Very disappointed!!!!!!!! This was definitely not worth the price!!! I’m a returning customer I was expecting quality, unfortunately had to return and pay shipping I can’t wear this!!!!!!!!! The size was off! I orders a large to have an oversized look, I usually wear medium. It was wide from the bottom and very tight around the chest!!! The material quality was very bad. I love velvet, but this one was very very light and collects all dirt around. Very disappointing. Still waiting for refund too it’s been 2 weeks now!”

Helpful Report

Posted 5 months ago

We apologise that your recent purchase did not meet your expectations, we understand your disappointment regarding the sizing, please note that the item is designed with an A-line cut which explains the wider fit at the bottom. We also understand your concern about the refund, our standard processing time for refunds is up to 10 working days and we are processing returns as quickly as possible. We are truly sorry that your experience has been unsatisfactory especially as a returning customer, if you have any further concerns, please do not hesitate to contact us via WhatsApp or at admin@aabcollection.com. Thank you Aab Customer Care Team

Posted 5 months ago

“Ordered a satin kaftan for Eid but received the wrong item. Contacted their customer service over and over again but no answer, they finally responded after 2 days to my query. I have had to source Eid outfit from elsewhere. The quality of customer service is appalling and very poor. Your customer service should match the high end prices that you charge people.”

Helpful Report

Posted 5 months ago

We sincerely apologise that you received the incorrect item in your Eid order and for the subsequent delay in our response. We want to clarify that we did respond to your initial query on the same day you contacted us however, there was a delay in providing you with the returns label due to an exceptionally busy period leading up to Eid. We do state on our website that during peak periods, such as leading up to Eid, it may take up to three working days for us to respond to inquiries, we are truly sorry that this delay impacted your Eid preparations. We understand your frustration with the quality of our customer service, especially considering the price point of our products and we are taking your feedback seriously we are working to improve our response times and overall customer experience. We apologise again for the error and the delay Thank you Aab Customer Care Team

Posted 5 months ago

“My size Small dress is huge and to return it I have to pay $39. The price I paid for the dress also doesn’t match the quality. I also ordered an abaya and again feel like the price does not match the quality of the fabric. I was very disappointed with Aab.”

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Posted 5 months ago

“The item is damaged, it has a hole in the back cuz of thread out. Looks like is being returned. It is an eid gift and I don’t have time to exchange or return it for refund”

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Posted 5 months ago

“I want to support aab, but with their postage return cost you will end up loosing atleast £10 if you don’t like/didn’t fit.”

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Posted 5 months ago

“usually I love all your things but this time was disappointed”

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Posted 5 months ago

“I was sent out 3 garments which were the wrong colour totally. And 2 which looked co oletely different to the inages online. Told them that I'd need to send these back and I was informed that my returns postage would not be for free!”

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Posted 5 months ago

“I received an incorrect order. No response from customer service.”

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Posted 5 months ago

Assalaam Alaykum Narjis, Thank you for taking the time to leave a review, we really appreciate your feedback. We apologise for the delay in our response. Please be aware that our customer service team is not available on weekends, which is why you did not receive an immediate reply. We understand you had some concerns and we have been in touch with you via WhatsApp and email to address them. If you have any further questions or concerns, please do not hesitate to contact us directly at admin@aabcollection.com. Thank you again for your understanding Aab Customer Care Team

Posted 5 months ago

“Very disappointed not classy seam in the middle!!”

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Posted 6 months ago

Aab is rated 4.3 based on 1,542 reviews