Aab Reviews

Name: Aab
Address: ., ,, ., ,, United Kingdom
Rating: 4.24

4.2 Rating 951 Reviews

80 %

of reviewers recommend Aab

4.2

Based on 951 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Other Aab collection clothes are very nice”

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Posted 2 years ago

“The collection is nice but extremely over priced considering the material.”

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Posted 2 years ago

“No return ticket available. International return which I have to pay. Quality just average.”

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Posted 2 years ago

Asalaamu Alaykum Sister Thank you for your review. We do apologise that we are not able to offer free returns at this time however, we are currently working on our returns process and hope that we can implement some changes in the near future in order to help improve our services and give our customers a better shopping experience inshaaAllah. We also have a loyalty programme in place to give back to our customers and allow customers the opportunity to earn points and receive rewards to use on future purchases. For more information on this and to sign up, please follow the link below. https://aabcollection.com/pages/loyalty If you have any further queries or concerns, Please do not hesitate to contact our team on admin@aabcollection.com Many thanks Love Aab x

Posted 2 years ago

“The jilbaab I ordered looked nothing like what was shown on the website. Very disappointed. Also had to return because I ordered the wrong size. I am still waiting for a refund has been 8 working days . Disappointed that in total I had to pay £9.00 in postage to receive and return the package. Outrageous amount!”

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Posted 2 years ago

“Ordered Goods. Returned for refunds weeks ago. still no refund”

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Posted 2 years ago

Asalaamu Alaykum Sister Thank you for taking the time out to write a review and do apologise for the disappointing service received. We will always offer a refund whenever due however this is on the basis that the goods have been received and can take up to 14 days from the date of receipt. We have looked into your order details and can see that you have been issued a refund for your returned order. If you have any further queries or concerns, do let us know. Thanks Love Aab x

Posted 2 years ago

“The clothes came and were very different quality to what I saw online and I did not think they were worth £120. Also I took them to the store and wasn’t allowed to return, I posted them back and still not recieved my refund!!”

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Posted 2 years ago

Asalaamu Alaykum Sister Thank you for taking the time out to write a review. We are very sorry that you were not happy with the product purchased and for the disappointment with your return. We have looked into this further and can see that your refund has been issued. Unfortunately we are not able to accept returns for online purchases in our store and have stated this on our website so that customers are aware in advance. However, we would like to apologise for any inconvenience this may cause. We are currently working on our returns process and hope that we can implement some changes in the near future in order to help improve our services and give our customers a better shopping experience inshaaAllah. If you have any further queries or concerns, please do not hesitate to contact our customer care team on admin@aabcollection.com or 0203 823 7768. Thanks Love Aab x

Posted 2 years ago

“This company delivered 4 items to me. I returned one of the items for a refund. The company claim they never received my return and therefore cannot refund. I read that they have a bad reputation for refunding customers.”

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Posted 2 years ago

Asalaamu Alaykum Sister Thank you for taking the time out to write a review and do apologise for the disappointing service received. We will always offer a refund whenever due however this is on the basis that the goods have been received and can take up to 14 days from the date of receipt. We have looked into your order details and can see that your refund has been processed. If you have any further queries or concerns, do let us know. Love Aab x

Posted 2 years ago

“Very bad clothing”

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Posted 3 years ago

“I have made 3 orders from Aab, unfiortunately in one of my orders I was sent someones return instead of a new item. The item was what i ordered but it smelled very bad, didn't have the tissue paper and was not folded professionally. It smelled very bad of body odour as though someone had worn it. Unfortunately when I contacted Aab they refused to give any discount towards the item. They told me I had to post the item back at my own cost and they would decide. Unfortunately with something like odour a photo is not sufficient proof but as a valued customer some trust would have been appreciated. I was also told if they don't have that item in stock then I would get nothing, however I still wanted the dress I ordered. Very poor and unprofessional customer service. It is such a shame because I love the actual garments but think it's disgusting they would send a smelly return and think so low of customers that we wouldn't notice and on top don't believe us!”

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Posted 3 years ago

“I received my item perfectly well but I returned it because it didn’t suit me, it’s been two weeks and they still haven’t manage to get round to doing the return process.”

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Posted 3 years ago

Asalaamu Alaykum Sister We are very sorry that you were not completely satisfied with your purchase and the delay with your refund. Our returns can take 14 working days form the date received however we always try to process all returns as quickly as possible. Due to the large volume of returns and less staff due to social distancing measures, there have unfortunately been some delays. We have looked into this and can see that this has now been processed. Apologies again. Love Aab x

Posted 3 years ago

“I ordered this thinking it will be comfy and easy to wear. However the one size is misleading. I am a size 10-12 with a curvy figure and this was figure hugging and inappropriate. Why don’t aab show clothes on real women of different shapes and sizes and why are all the models white? Also a bit of a rip off as I paid for delivery and return. And delivery took nearly two weeks and I had to chase them. Overall terrible experience.”

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Posted 3 years ago

“You probably dont want me to write a review after the experience iv had. You accidentally sent me somone else's order, then i had to send it back. Its been so long i still dont have my order and i still havent been refunded for the postal charges. So to date this is the worst experience.”

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Posted 3 years ago

Asalaamu Alaykum Sister We are very sorry for the issues you had experienced with your order. We can see that this has now been resolved and your order has been successfully delivered with a partial refund. If you have any further queries or concerns, please email us at admin@aabcollection.com and we will be happy to assist you. Love Aab x

Posted 3 years ago

“Love the items but this time round really disappointed by quality”

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Posted 3 years ago

Asalaamu Alaykum Sister Thank you for your feedback We are very sorry to hear that you were not completely satisfied with your order this time. We would like to look into this and resolve if possible. Please could you email us at admin@aabcollection.com with further details and your order number so we can investigate further. Many thanks Love Aab x

Posted 3 years ago

“Customer service very much poor and rude, when told them what happen and issue me return label, they refused as not our fault, due to coronavirus 30 days return policy, when explain to her, she again refused, I lost postage as well my free coupons. never going to buy online, only shop visit.”

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Posted 3 years ago

Asalaamu Alaykum Thank you for your feedback. We do apologise that you are not completely happy with our service. Unfortunately our returns are not free at the moment however we do offer free shipping for orders over £100 and can also offer free shipping on all exchanges. You may also find our loyalty scheme of benefit as it gives us the opportunity to give back to our customers by offering discounts off their purchases. We have noted your request for your £10 off credit and a code will be sent to you once your return has been processed. If you have any other queries or concerns, please do reach out to our customer care team at +44 (0) 0203 823 7768 or admin@aabcollection.com.

Posted 3 years ago

“Please can you contact me in regards to the last purchase? I am calling your shops no one is answering and I need to return the item as the size is too big for me. Please call me urgently Thank you +44 7305 167184”

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Posted 3 years ago

“Right so I need a refund but no one has even contacted me I have returned the item to you can you respond and refund my money?????? I will not buy anything from aab at this rate”

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Posted 3 years ago

Asalaamu Alaykum Thank you for your feedback. We are so sorry that your return was not processed as quickly as anticipated. Your feedback is important to us and we will ensure that it is forwarded to the relevant team. We have looked into your query and can see that your refund has been processed and can take 1-5 days to clear into your account. If you have any further queries or concerns, please do contact us directly on admin@aabcollection.com Love Aab x

Posted 3 years ago

“Poor communication and customer service. No consideration of lockdown measures. I still don't have my parcel as the store is closed and they will not send it out in the post even though I said that I'd pay the additional charge.”

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Posted 3 years ago

“I send u an email my return but didn’t get any response very disappointed”

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Posted 3 years ago

Hi, we're so sorry to hear that. Please note, our offices are closed Saturday & Sunday. All emails sent will be handled between Monday to Friday. Rest assured you will hear back from our team soon. Aab x

Posted 3 years ago

“I was totally disappointed with my order from Aab. They sent the wrong items out to me I was initially told I had to pay for the returns then after some debate agreed to waver the return postage I was told the item should be returned via the returns label in the bag which I did I then and dropped off to the address as I was out of the area I then received a call at 5pm to tell me that I had to put a different returns label and they would collect at 3.30pm next day. I had no way of printing out the label and then dropping it back to the delivery address. The whole shopping experience was quite upsetting as now I am left with items I don’t want!! So I would not shop with Aab again as the customer service is a zero. The prices are dear and to find out I have to keep items I don’t want. To think of being a regular customer and be treated in this way quite appalling. I have just received an email from aab to ask me to revise my review as they think my issue has been resolved. I’m sorry but my issue has not been resolved as stated previously that I’m stuck with something I didn’t want. So please don’t ask me to revise my review!”

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Posted 3 years ago

“The fabric was not what I expected - it was thin and wrinkled. The front panels were not floor length, so U returned the item”

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Posted 3 years ago

Aab is rated 4.2 based on 951 reviews