Aab Reviews

Name: Aab
Address: ., ,, ., ,, United Kingdom
Rating: 4.34

4.3 Rating 1,547 Reviews

83 %

of reviewers recommend Aab

4.3

Based on 1,547 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for next day delivery but didn’t receive even after 2 days when I rang customer service they said they don’t have the size I ordered…. Like seriously 😐 how can you provide a tracking number if you don’t even have what I ordered… it was my first order for which I was really excited but unfortunately had a bad experience….”

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Posted 4 years ago

“I have returned it and have not yet received a refund”

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Posted 4 years ago

“Not great in processing returns, too slow.”

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Posted 4 years ago

“Very disappointed with the quality Also the returns are not free”

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Posted 4 years ago

Asalaamu Alaykum Sister Thank you for leaving us a review. We are very sorry that you were not completely satisfied with your purchase. It is very important to us to provide the best quality products possible and would like to look into your feedback in more detail in order to help this. If possible, please could you provide us with more detail with regards to the quality? We are currently working on our returns process and hope that we can implement some changes in the near future in order to help improve our services and give our customers a better shopping experience inshaaAllah. If you have any further queries or concerns, please do not hesitate to contact our customer care team on admin@aabcollection.com or 0203 823 7768. Thanks Love Aab x

Posted 4 years ago

“1.Please be careful when buying from aab. The materials described are not what you get delivered. 2. I had cancelled my order straight away after placing it (on friday night), left a voicemail asking them not to post the abaya, and left several emails on saturday morning. Despite all my efforts,this item was still posted. 3. I paid p&p to get this delivered and now have to pay p&p again to return this back to aab, despite it being an error on their end 4. When i asked customer service for a refund for my p&p, service was appalling. Not an ounce of understanding/ trying to resolve the situation. 5. Abaya that is sent, is not as described/shown.”

Helpful Report

Posted 4 years ago

Asalaamu Alaykum Dear Sister Thank you for leaving us a review. We would like to apologise for the disappointing service you have received. Unfortunately our customer service office is closed over the weekend and we were not able to respond to your email until the following weekday however your order had already been dispatched at that time. We can understand that this may have caused you some inconvenience however our opening times are displayed on our website. We appreciate that at times the items received may not meet the customers expectations and therefore we are more than happy for you to return it for a refund or exchange and would be happy to help you with this. We have taken your feedback on board and will look into this to try and improve our services to give our customers a better shopping experience in the near future inshaaAllah. If you have any further queries or concerns, do let us know. Thanks Aab

Posted 4 years ago

“Although the cut of the dress is very good, yet again the quality of the fabric is extremely disappointing and knowing you source your fabrics from Pakistan I am not surprised. Always hesitant to spend so much money on your poor quality and Aab not bothered about this feedback from many customers as usual.”

Helpful Report

Posted 4 years ago

Asalaamu Alaykum Sister Thank you for your review. We are very sorry that you have had this experience. Please be assured that we take customer feedback seriously and have forwarded this to our production team for their attention to help improve our services. Our products are sourced from various places and we always want to try to provide all customers with good quality products. However, if there is something wrong with any purchases, please do contact us directly and our customer care team are always happy to help resolve this as best as we can. If you have any further queries or concerns, please do not hesitate to contact us on admin@aabcollection.com or 0203 823 7768. Love Aab x

Posted 4 years ago

“Very disappointed in quality and fit.”

Helpful Report

Posted 4 years ago

Asalaamu Alaykum Dear Customer Thank you for your review. We are very sorry that you were not completely satisfied with your purchase. We have forwarded your details to our production team for their reference to try and help improve our services in the near future inshaaAllah. If you have any further queries or concerns, do let us know. Thanks Aab

Posted 4 years ago

“I returned this straightaway as it was too short in length. Now it’s been 15 days since they received it. I know they received it because I paid for the tracked return as they don’t have free return labels. I still don’t have my refund. I have contacted customer services but still no refund. I bought two others which I kept. I suggest if anyone buys, then don’t risk returning items online. Not sure if I’ll get my money back.”

Helpful Report

Posted 4 years ago

Asalaamu Alaykum Dear Customer Thank you for taking the time out to write a review and do apologise for the disappointing service received. We will always offer a refund whenever due however this is on the basis that the goods have been received and can take up to 14 working days from the date of receipt. We have looked into your order details and can see that your refund has been processed. If you have any further queries or concerns, do let us know. Love Aab x

Posted 4 years ago

“Too expensive for what it is”

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Posted 4 years ago

“I am still waiting on my refund. It’s coming upto 20 days”

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Posted 4 years ago

Asalaamu Alaykum Sister Thank you for taking the time out to write a review and do apologise for the disappointing service received. We will always offer a refund whenever due however this is on the basis that the goods have been received and can take up to 14 days from the date of receipt. We have looked into your order details and can see that your refund has been processed. We can see you a frequent customer with Aab, we appreciate the feedback and are always trying to improve our services. If you have any further queries or concerns, do let us know. Love Aab x

Posted 4 years ago

“I wasn’t impressed at all with the quality of the material. I’ve bought it in the sale but the original price is not justified for this poor quality.”

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Posted 4 years ago

“Not received as of yet awaiting order been nearly 3 weeks.”

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Posted 4 years ago

“Clothing quality was poor and definitely not worth the hefty price tag (this was after discount!). To make it worse, I had to pay for delivery, despite spending £98 and then had to pay another £9 for return. Very disappointed and unlikely to be shopping with them again.”

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Posted 4 years ago

“Selling masks come on!!!! You have a moral duty 2 not sell fear, yet ypu choose to ignore that 4 the sake on money. Seeling religious clothing fair no issue, selling masks promoting enough fear, a joke and goes against humanity. The government want to control YOU. Locking us up in our houses under house arrest and call it lockdown. Which by upu selling masks, feeds into being scared of death. "every soul will taste death" better 2 correct the wrongs and accept that 1 day, just 1 day we all got to die. Immune system here as the creator gave us all, not an experimental vaccine, or fear mongering.”

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Posted 4 years ago

“Unfortunately I haven't received my order, I spent £150, two weeks ago and my order is still not here? Very disappointing”

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Posted 4 years ago

“Sizes are not correct a S will be baggy on shoulders and waist and tight on the hips. Also they do not refund you until you email them if you forget about the return and do not email, they will not refund you. Very poor, shop at inaayah better quality and customer service.”

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Posted 4 years ago

“I don't like the stuff”

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Posted 4 years ago

“Bought 5 dresses, all had to go back because of sizing!”

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Posted 4 years ago

“I have bought many items from aab but you have very poor returns policy. We should be able to return to the store. Secondly my sister bought me 2 items from shop and 1 I needed to return but you have no refund or credit note system. At least have credit notes. Very poor. Puts me off from buying in the future”

Helpful Report

Posted 4 years ago

“The ordering process and delivery is adequate, the product is of good quality despite being a little on the pricier side. However the returns process is extremely poor, I was not communicated with at all when my return was received. I had to contact them myself to confirm it had been, even then it is now approaching 2 weeks since they receiving my return and I am still awaiting a refund, which is absolutely ridiculous considering they take your money immediately. I shall never be ordering from here again.”

Helpful Report

Posted 4 years ago

Asalaamu Alaykum Sister Thank you for your review. We are very sorry that you have not had a good experience with us. We do appreciate that there are some improvements to be made with our returns process which we are currently working on in order to help provide our customers with a better experience. We will always process a refund or exchange for goods that are returned to us however during busier periods it can take up to 14 days to process and we will confirm with you within this time once this has been done. If there are any issues that you experience, please do get in contact with our customer care team at admin@aabcollection.com or call us on +44 (0) 0203 823 7768 and we are always happy to help resolve any issues. Thanks Love Aab x

Posted 4 years ago

Aab is rated 4.3 based on 1,547 reviews