Aab Reviews

Name: Aab
Address: ., ,, ., ,, United Kingdom
Rating: 4.34

4.3 Rating 1,547 Reviews

83 %

of reviewers recommend Aab

4.3

Based on 1,547 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aab has an extremely poor customer service and the last order I placed had several issues. The prayer abaya had sizing issues and the front zip abaya had pilled all over with only a wear or two before even washing once. For the price point you would not expect such an inferior quality material. After raising a complaint all that was received was poor customer service saying because it had a been a long time, they couldn't do anything but a 10% refund, yet not even this has been processed. Extremely poor low quality good and service.”

Helpful Report

Posted 2 days ago

Thank you for your feedback, we are sorry to hear that you have not been satisfied with your recent experience, our communications records show that your original purchase was in May 2025 and with the Prayer Abaya you contacted us as soon as you received it and we resolved the issue by issuing you a free return and a refund for this item. For the Winter Warmers abaya that was also purchased in our Flash Sale, you contacted us over 6 months after the purchase and we can confirm that as a significant amount of time had elapsed from the original purchase date, we would not be able to provide a full refund and offered you a 10% refund as a gesture of goodwill which you accepted. If you would like to discuss this further, please contact our team on admin@aabcollection.com

Posted 9 hours ago

“the last order was all worng not the right fit. the man thoub was for a child not a man. the the abyas were longer in lenth and the material was right. the order before this one was perfect. when I ordered two more of the same abya. it was not the same. I was dissappointed.”

Helpful Report

Posted 3 months ago

“The garment was good but returned 2 other pieces and have not received my refund after 2 weeks.”

Helpful Report

Posted 4 months ago

Asslaaam Alaykum Sonja, Thank you for your feedback, we are glad to hear that you liked the Oversized Abaya Black but we sincerely apologise for the delay in processing your refund for the returned items. We understand how important it is to have your refund as soon as possible, please note that our processing times can take up to 10 working days and we do take responsibility that we have gone 2 days over the 10 working days, please be rest assured that we have processed your refund. If you have any further questions or need assistance, please reach out to our customer service team. Thank you Aab Customer Care Team

Posted 4 months ago

“I love the dress, the balloon sleeves make it such an elegant dress. On the pics shown it looks like a plain brown dress but I was surprised to see it came in a really nice brown on brown intricate print, however when ironing out the creases the print on the dress disappeared, I would have preferred the print to stay intact as it’s such a nice touch”

Helpful Report

Posted 4 months ago

“Items I ordered arrived on time, size was as expected. However quality of one them was so cheap and not worth the amount paid. Completely see through material too! The other described as an “abaya” had slits not shown on the pics online! I returned items and had to pay for a return. It’s been 3 weeks since they revived items and I’m still waiting for a refund!”

Helpful Report

Posted 6 months ago

“I liked the length and colour but it was really too see through and I don’t wear a cap. I could see my parting.”

Helpful Report

Posted 6 months ago

“dresses look nice but i wonder about quality and sizing”

Helpful Report

Posted 6 months ago

“I was not happy with the orders placed this time. I have been buying from Aab regularly. Very disappointed to see the fabric quality gone down. It’s not worth paying so much when you get thin fabric and bad fit.”

Helpful Report

Posted 6 months ago

“I used to love shopping at Aab until I had a few bad experiences with the customer service. I do think that they are overpriced and the quality does not match the price. I think as a modest fashion brand it should be affordable to everyone and not cost an arm and a leg to buy a basic abaya or hijab. The modal hijabs however are very soft and of a good size, and come in a range of colours but again they can tear very easily and are not priced reasonably.”

Helpful Report

Posted 6 months ago

“Purchased a co-ord, it was surprisingly see through so not very modest.”

Helpful Report

Posted 7 months ago

“For the first time I'm very disappointed in an item of clothing I purchased from Aab. Whilst the co-ordinate set is well designed and reasonable fabric the sizing is completely wrong. I ordered an XL (which according to the size guide would be 22/24) as I wanted loose outfits. The size was basically a 10/12. The waist alone was tiny. Other items I have purchased over the years have been L/ XL and all have been sized accurately.”

Helpful Report

Posted 8 months ago

“The color sage in jersey doesn’t match what’s shown on the website at all….in fact all the Jersey hijabs are very different in terms of their color. The color resolution on their website recently has changed and you get a very different color.”

Helpful Report

Posted 9 months ago

“The outfit was more fitted than described. I wanted to return it but the fact that I live in the US, It’ll cost $39 to send back. Just disappointed in the purchase experience.”

Helpful Report

Posted 10 months ago

“Not happy with Aab quality this time. I loved your coat styles but the fabric wasn’t so great. It’s a shame as I love your collections!”

Helpful Report

Posted 1 year ago

“I am writing to express my dissatisfaction with a recent purchase from Aab Clothing. I bought two items with free delivery, but shortly after, I received an email stating that one item was sold out. This oversight resulted in me paying for postage and packaging (PP) for a single item, which I find unfair. When the green abaya arrived, I found the material too stiff and decided to return it. Your new return procedure cost me £4.95, whereas previously I could use 2nd class postage for around £2. This has caused me additional expense and inconvenience. I urge you to review your processes to avoid such issues in the future.”

Helpful Report

Posted 1 year ago

“Quality of hoodie and joggers is very low given the price point.”

Helpful Report

Posted 1 year ago

“My order number is UK58108 I returned one item but Klarna have not been notified and payment is being taken today. I am not sure who to contact in order to rectify this so that the payments can be adjusted. Please can someone look into this. Many thanks Anuf Ajaib”

Helpful Report

Posted 2 years ago

“Hi I returned some items and yet to get a refund. I will writing to my source of payment to help chase refund”

Helpful Report

Posted 2 years ago

Assalaam Alaykum, Thankyou for your review. We do apologise for the delay in your refund. We can confirm your refund has now been processed. Many Thanks

Posted 2 years ago

“I had previously ordered the light grey thick jumper which was brilliant the thickness of the jumper was fantastic, so I then ordered the same jumper in a charcoal grey but when it arrived to my disappointment the material, thickness was nothing like the 1st even though it’s being advertised as the same with at the same price tag, I won’t be making the same mistake by ordering the same items again it was misleading.”

Helpful Report

Posted 4 years ago

“The fit was way too over sized”

Helpful Report

Posted 4 years ago

Aab is rated 4.3 based on 1,547 reviews