Aab Reviews

Name: Aab
Address: ., ,, ., ,, United Kingdom
Rating: 4.24

4.2 Rating 951 Reviews

80 %

of reviewers recommend Aab

4.2

Based on 951 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the cut of the dress is very good, yet again the quality of the fabric is extremely disappointing and knowing you source your fabrics from Pakistan I am not surprised. Always hesitant to spend so much money on your poor quality and Aab not bothered about this feedback from many customers as usual.”

Helpful Report

Posted 2 years ago

Asalaamu Alaykum Sister Thank you for your review. We are very sorry that you have had this experience. Please be assured that we take customer feedback seriously and have forwarded this to our production team for their attention to help improve our services. Our products are sourced from various places and we always want to try to provide all customers with good quality products. However, if there is something wrong with any purchases, please do contact us directly and our customer care team are always happy to help resolve this as best as we can. If you have any further queries or concerns, please do not hesitate to contact us on admin@aabcollection.com or 0203 823 7768. Love Aab x

Posted 2 years ago

“Very disappointed in quality and fit.”

Helpful Report

Posted 2 years ago

Asalaamu Alaykum Dear Customer Thank you for your review. We are very sorry that you were not completely satisfied with your purchase. We have forwarded your details to our production team for their reference to try and help improve our services in the near future inshaaAllah. If you have any further queries or concerns, do let us know. Thanks Aab

Posted 2 years ago

“I returned this straightaway as it was too short in length. Now it’s been 15 days since they received it. I know they received it because I paid for the tracked return as they don’t have free return labels. I still don’t have my refund. I have contacted customer services but still no refund. I bought two others which I kept. I suggest if anyone buys, then don’t risk returning items online. Not sure if I’ll get my money back.”

Helpful Report

Posted 2 years ago

Asalaamu Alaykum Dear Customer Thank you for taking the time out to write a review and do apologise for the disappointing service received. We will always offer a refund whenever due however this is on the basis that the goods have been received and can take up to 14 working days from the date of receipt. We have looked into your order details and can see that your refund has been processed. If you have any further queries or concerns, do let us know. Love Aab x

Posted 2 years ago

“Too expensive for what it is”

Helpful Report

Posted 2 years ago

“I am still waiting on my refund. It’s coming upto 20 days”

Helpful Report

Posted 2 years ago

Asalaamu Alaykum Sister Thank you for taking the time out to write a review and do apologise for the disappointing service received. We will always offer a refund whenever due however this is on the basis that the goods have been received and can take up to 14 days from the date of receipt. We have looked into your order details and can see that your refund has been processed. We can see you a frequent customer with Aab, we appreciate the feedback and are always trying to improve our services. If you have any further queries or concerns, do let us know. Love Aab x

Posted 2 years ago

“I wasn’t impressed at all with the quality of the material. I’ve bought it in the sale but the original price is not justified for this poor quality.”

Helpful Report

Posted 2 years ago

“Not received as of yet awaiting order been nearly 3 weeks.”

Helpful Report

Posted 2 years ago

“Clothing quality was poor and definitely not worth the hefty price tag (this was after discount!). To make it worse, I had to pay for delivery, despite spending £98 and then had to pay another £9 for return. Very disappointed and unlikely to be shopping with them again.”

Helpful Report

Posted 2 years ago

“Selling masks come on!!!! You have a moral duty 2 not sell fear, yet ypu choose to ignore that 4 the sake on money. Seeling religious clothing fair no issue, selling masks promoting enough fear, a joke and goes against humanity. The government want to control YOU. Locking us up in our houses under house arrest and call it lockdown. Which by upu selling masks, feeds into being scared of death. "every soul will taste death" better 2 correct the wrongs and accept that 1 day, just 1 day we all got to die. Immune system here as the creator gave us all, not an experimental vaccine, or fear mongering.”

Helpful Report

Posted 2 years ago

“Unfortunately I haven't received my order, I spent £150, two weeks ago and my order is still not here? Very disappointing”

Helpful Report

Posted 2 years ago

“Sizes are not correct a S will be baggy on shoulders and waist and tight on the hips. Also they do not refund you until you email them if you forget about the return and do not email, they will not refund you. Very poor, shop at inaayah better quality and customer service.”

Helpful Report

Posted 2 years ago

“I don't like the stuff”

Helpful Report

Posted 2 years ago

“Bought 5 dresses, all had to go back because of sizing!”

Helpful Report

Posted 2 years ago

“I have bought many items from aab but you have very poor returns policy. We should be able to return to the store. Secondly my sister bought me 2 items from shop and 1 I needed to return but you have no refund or credit note system. At least have credit notes. Very poor. Puts me off from buying in the future”

Helpful Report

Posted 2 years ago

“The ordering process and delivery is adequate, the product is of good quality despite being a little on the pricier side. However the returns process is extremely poor, I was not communicated with at all when my return was received. I had to contact them myself to confirm it had been, even then it is now approaching 2 weeks since they receiving my return and I am still awaiting a refund, which is absolutely ridiculous considering they take your money immediately. I shall never be ordering from here again.”

Helpful Report

Posted 2 years ago

Asalaamu Alaykum Sister Thank you for your review. We are very sorry that you have not had a good experience with us. We do appreciate that there are some improvements to be made with our returns process which we are currently working on in order to help provide our customers with a better experience. We will always process a refund or exchange for goods that are returned to us however during busier periods it can take up to 14 days to process and we will confirm with you within this time once this has been done. If there are any issues that you experience, please do get in contact with our customer care team at admin@aabcollection.com or call us on +44 (0) 0203 823 7768 and we are always happy to help resolve any issues. Thanks Love Aab x

Posted 2 years ago

“Extremely overpriced items and customer is charged a high delivery rate on top. Very disappointing. I feel like the customer is bring ripped off.”

Helpful Report

Posted 2 years ago

“I return a Abaya back in April and still chasing for my refund. Extremely poor customer service, lucky I had my proof of receipt to fall back on. Still waiting on my refund…..!”

Helpful Report

Posted 2 years ago

“I was shocked when I received my order to see that what I had paid £30 for was a pair of poor quality sweat bottoms. I thought I was getting the full tracksuit! Completely over priced.”

Helpful Report

Posted 2 years ago

Asalaamu Alaykum Sister Thank you for your email and feedback. We do apologise that your purchase did not meet your expectations and can confirm that the majority of our pieces are sold separately and not as a full outfit. We understand that our pricing may be considered quite high, however, at AAB, a great effort is taken to use a high level of fabric quality, stitching as well as providing a high level of customer service. Please note, the designs are not purchased from a third party, they are designed and manufactured by ourselves and we control the entire process. There is a cost attached with producing high quality garments especially when the majority of the fabric we use are natural fibres, and not man made synthetic fibres readily available and mass produced. We also emphasise the use of ethical practices and due to these reasons, the price is reflected in the quality of the items we produce. Also, as a way of giving back to our customers, we also have a loyalty scheme in place on order to give customers the chance to receive points and rewards the more they shop with us. You can view more information on this by following the link below: https://aabcollection.com/pages/loyalty There is currently a mid season sale section on our website to allow customers to purchase some of our items at a discounted rate. Please follow the link below for further information. https://aabcollection.com/collections/mid-season-sale In addition to this, we offer sales and other promotions throughout the year. You can sign up to receive our newsletters to avail these promotions. Nevertheless, we appreciate your feedback and will pass this on to our production team for their interest as we do take customer feedback very seriously. If you have any further queries or concerns, please do get in contact with our Customer Care team on admin@aabcollection.com or +44 (0) 0203 823 7768 who will be happy to assist you. Kindest regards, Love Aab x

Posted 2 years ago

“I haven’t had a refund despite the 14 days finished also the lady who answers the phone is very rude to Custumers. Thanks”

Helpful Report

Posted 2 years ago

“I was very disappointed with this dress, it looked like tea was spilled all over the dress, it had big patches of brown stain. It does not look anything like the pictures, also for the price i payed the dress felt very thin cheap material. I have returned it.”

Helpful Report

Posted 2 years ago

Asalaamu Alaykum Sister We hope you are well. Thank you for taking the time out to write a review regarding your order. We are very sorry that you were not happy with the quality of the item. Please note that we do take customer feedback very seriously and have forwarded your feedback to our production team for their interest and to help improve our services. Once again we apologise for any disappointment caused and if you have any further queries or concerns, please do contact our customer care team on admin@aaqbcollection.com or +44 (0) 0203 823 7768. Love Aab x

Posted 2 years ago

Aab is rated 4.2 based on 951 reviews