Aab Reviews

Name: Aab
Address: ., ,, ., ,, United Kingdom
Rating: 4.34

4.3 Rating 1,547 Reviews

83 %

of reviewers recommend Aab

4.3

Based on 1,547 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item was very bulky and in order to return I had to pay 39$ usd for shipping.”

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Posted 11 months ago

“The item I purchased was not delivered due to an extra fee due at delivery. Additional to the shipping charge there is a customs charge the buyer is responsible for. It’s not clearly stated unless you look for the information.”

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Posted 1 year ago

“The service was so poor that I'm never shopping at aab anymore and this is not the first time I paid for next day DPD delivery but didn't receive the items 3 days later.”

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Posted 1 year ago

“The fit and style of the slip dresses have completely changed. The quality has become awful. They used to fit so well and we're true to size and modest. Now the complete opposite is true. Please fix this issue”

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Posted 1 year ago

“I needed a white modest dress for a religious ceremony. The description for the dress said it was white—-but when I got it it was OFF white, not ——and then It cost me $40 to return. Please put the right color name in the description 😐”

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Posted 1 year ago

“I've been a loyal customer since you were selling as a concession in small stores in Whitechapel. However I just made my last purchase. I had to return an outfit and had just over 15%deducted from what I paid, including 4.99 for postage and the rest from my loyalty point, even though I had bought other items with the same order and the points had been accumulated from previous purchases. I've gone elsewhere for my Eid purchase, where the styles are more up to date and material of better quality.”

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Posted 1 year ago

“Really Nash customer service I was promised 10 discount on my first order - never gave it me - I rang left emails and no one has got back to me”

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Posted 2 years ago

“Awful customer service. Aab do not respond to emails in a timely manner. Refunds are not dealt with within 14 days as the website states. I am now waiting for refund for two parcels I returned, one that was sent in February.”

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Posted 2 years ago

“I returned an order via Aab’s courier, I have received an email to say that they have received my parcel. I am yet to receive my refund, they have held my money for a month now with no response from customer service from avenues, WhatsApp, email or phone. Really disappointed, expected more.”

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Posted 2 years ago

“20 days about to passed but Still I don’t recieve my refund”

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Posted 2 years ago

“I have ordered a few times from aab each time I think it will be better than my last experience but each time I pay a lot of money to return things and spend the rest of the time fighting for the correct refund and this time 9 weeks on still have no refund. Disgraceful”

Helpful Report

Posted 2 years ago

Assalaam Alaykum, We do apologise for the delay in processing your refund - we can confirm you have been refunded. Please do email us on admin@aabcollection so we can discuss your previous refund.

Posted 2 years ago

“Very poor quality Colour faded in some parts of the dress.”

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Posted 2 years ago

Assalaam Alaykum, Thankyou for your review. We do apologise for this - please do contact us on admin@aabcollection and send us images of the item so that we can investigate further. Many Thanks

Posted 2 years ago

“Been over 14 working days since my items have been returned and still waiting for a refund ☹️”

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Posted 2 years ago

Assalaam Alaykum, Thankyou for your review We do apologise for the delay in your refund. We can confirm that your refund has been processed. If you have any further questions, please do not hesitate to contact us. Many Thanks

Posted 2 years ago

“Extremely poor quality material and craftsmanship. Sizings are also inconsistent and inaccurate. I have been buying online and returning since 2017 They look very appealing on the models but in real life it’s a different story. I finally got my refund this week on a product that took them 26 working days to refund. That is excluding weekends and bank/public holidays!”

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Posted 3 years ago

“Absolutely disgusting the outfits stink of petrol and it cannot be worn”

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Posted 4 years ago

Assalaam Alaykum, We do apologise for your experience, please do contact us on admin@abbcollection.com so that we can investigate this further

Posted 4 years ago

“The fitting was very bad”

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Posted 4 years ago

“I’m not so happy with the quality and service , I ordered twice and each time there was a fault with the long jumpers I had ordered, Customer service is too slow no one answers the phone and a few times no reply to emails. Still haven’t received any update on my return. Very very disappointed.”

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Posted 4 years ago

“I have not received my order and no one is taking responsibility and no reply’s. Extremely disappointed I have be a loyal customer to abb over the years. I am paying for something I have recieved”

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Posted 4 years ago

“I am not happy as my order did not get delivered and was returned because they had right postcode but there was an error on the name of the street I have emailed several times with correct address and nw got email saying items out of stock as the items were sent out and all they had to do is return them to correct address Still waiting for someone to contact me very disappointed with the service..😡”

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Posted 4 years ago

“Have not received my order for up to 2 weeks I have contacted 3 times with no luck and the staff telling me they will ring back when they did not. Absolutely gutted as I spend over £200 to then have no communication of where my order os”

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Posted 4 years ago

Aab is rated 4.3 based on 1,547 reviews