Aab Reviews

Name: Aab
Address: ., ,, ., ,, United Kingdom
Rating: 4.34

4.3 Rating 1,547 Reviews

83 %

of reviewers recommend Aab

4.3

Based on 1,547 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely overpriced items and customer is charged a high delivery rate on top. Very disappointing. I feel like the customer is bring ripped off.”

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Posted 4 years ago

“I return a Abaya back in April and still chasing for my refund. Extremely poor customer service, lucky I had my proof of receipt to fall back on. Still waiting on my refund…..!”

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Posted 4 years ago

“I was shocked when I received my order to see that what I had paid £30 for was a pair of poor quality sweat bottoms. I thought I was getting the full tracksuit! Completely over priced.”

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Posted 4 years ago

Asalaamu Alaykum Sister Thank you for your email and feedback. We do apologise that your purchase did not meet your expectations and can confirm that the majority of our pieces are sold separately and not as a full outfit. We understand that our pricing may be considered quite high, however, at AAB, a great effort is taken to use a high level of fabric quality, stitching as well as providing a high level of customer service. Please note, the designs are not purchased from a third party, they are designed and manufactured by ourselves and we control the entire process. There is a cost attached with producing high quality garments especially when the majority of the fabric we use are natural fibres, and not man made synthetic fibres readily available and mass produced. We also emphasise the use of ethical practices and due to these reasons, the price is reflected in the quality of the items we produce. Also, as a way of giving back to our customers, we also have a loyalty scheme in place on order to give customers the chance to receive points and rewards the more they shop with us. You can view more information on this by following the link below: https://aabcollection.com/pages/loyalty There is currently a mid season sale section on our website to allow customers to purchase some of our items at a discounted rate. Please follow the link below for further information. https://aabcollection.com/collections/mid-season-sale In addition to this, we offer sales and other promotions throughout the year. You can sign up to receive our newsletters to avail these promotions. Nevertheless, we appreciate your feedback and will pass this on to our production team for their interest as we do take customer feedback very seriously. If you have any further queries or concerns, please do get in contact with our Customer Care team on admin@aabcollection.com or +44 (0) 0203 823 7768 who will be happy to assist you. Kindest regards, Love Aab x

Posted 4 years ago

“I haven’t had a refund despite the 14 days finished also the lady who answers the phone is very rude to Custumers. Thanks”

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Posted 4 years ago

“I was very disappointed with this dress, it looked like tea was spilled all over the dress, it had big patches of brown stain. It does not look anything like the pictures, also for the price i payed the dress felt very thin cheap material. I have returned it.”

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Posted 4 years ago

Asalaamu Alaykum Sister We hope you are well. Thank you for taking the time out to write a review regarding your order. We are very sorry that you were not happy with the quality of the item. Please note that we do take customer feedback very seriously and have forwarded your feedback to our production team for their interest and to help improve our services. Once again we apologise for any disappointment caused and if you have any further queries or concerns, please do contact our customer care team on admin@aaqbcollection.com or +44 (0) 0203 823 7768. Love Aab x

Posted 4 years ago

“Other Aab collection clothes are very nice”

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Posted 4 years ago

“The collection is nice but extremely over priced considering the material.”

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Posted 4 years ago

“No return ticket available. International return which I have to pay. Quality just average.”

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Posted 4 years ago

Asalaamu Alaykum Sister Thank you for your review. We do apologise that we are not able to offer free returns at this time however, we are currently working on our returns process and hope that we can implement some changes in the near future in order to help improve our services and give our customers a better shopping experience inshaaAllah. We also have a loyalty programme in place to give back to our customers and allow customers the opportunity to earn points and receive rewards to use on future purchases. For more information on this and to sign up, please follow the link below. https://aabcollection.com/pages/loyalty If you have any further queries or concerns, Please do not hesitate to contact our team on admin@aabcollection.com Many thanks Love Aab x

Posted 4 years ago

“The jilbaab I ordered looked nothing like what was shown on the website. Very disappointed. Also had to return because I ordered the wrong size. I am still waiting for a refund has been 8 working days . Disappointed that in total I had to pay £9.00 in postage to receive and return the package. Outrageous amount!”

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Posted 4 years ago

“Ordered Goods. Returned for refunds weeks ago. still no refund”

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Posted 4 years ago

Asalaamu Alaykum Sister Thank you for taking the time out to write a review and do apologise for the disappointing service received. We will always offer a refund whenever due however this is on the basis that the goods have been received and can take up to 14 days from the date of receipt. We have looked into your order details and can see that you have been issued a refund for your returned order. If you have any further queries or concerns, do let us know. Thanks Love Aab x

Posted 4 years ago

“The clothes came and were very different quality to what I saw online and I did not think they were worth £120. Also I took them to the store and wasn’t allowed to return, I posted them back and still not recieved my refund!!”

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Posted 4 years ago

Asalaamu Alaykum Sister Thank you for taking the time out to write a review. We are very sorry that you were not happy with the product purchased and for the disappointment with your return. We have looked into this further and can see that your refund has been issued. Unfortunately we are not able to accept returns for online purchases in our store and have stated this on our website so that customers are aware in advance. However, we would like to apologise for any inconvenience this may cause. We are currently working on our returns process and hope that we can implement some changes in the near future in order to help improve our services and give our customers a better shopping experience inshaaAllah. If you have any further queries or concerns, please do not hesitate to contact our customer care team on admin@aabcollection.com or 0203 823 7768. Thanks Love Aab x

Posted 4 years ago

“This company delivered 4 items to me. I returned one of the items for a refund. The company claim they never received my return and therefore cannot refund. I read that they have a bad reputation for refunding customers.”

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Posted 4 years ago

Asalaamu Alaykum Sister Thank you for taking the time out to write a review and do apologise for the disappointing service received. We will always offer a refund whenever due however this is on the basis that the goods have been received and can take up to 14 days from the date of receipt. We have looked into your order details and can see that your refund has been processed. If you have any further queries or concerns, do let us know. Love Aab x

Posted 4 years ago

“Very bad clothing”

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Posted 4 years ago

“I have made 3 orders from Aab, unfiortunately in one of my orders I was sent someones return instead of a new item. The item was what i ordered but it smelled very bad, didn't have the tissue paper and was not folded professionally. It smelled very bad of body odour as though someone had worn it. Unfortunately when I contacted Aab they refused to give any discount towards the item. They told me I had to post the item back at my own cost and they would decide. Unfortunately with something like odour a photo is not sufficient proof but as a valued customer some trust would have been appreciated. I was also told if they don't have that item in stock then I would get nothing, however I still wanted the dress I ordered. Very poor and unprofessional customer service. It is such a shame because I love the actual garments but think it's disgusting they would send a smelly return and think so low of customers that we wouldn't notice and on top don't believe us!”

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Posted 5 years ago

“I received my item perfectly well but I returned it because it didn’t suit me, it’s been two weeks and they still haven’t manage to get round to doing the return process.”

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Posted 5 years ago

Asalaamu Alaykum Sister We are very sorry that you were not completely satisfied with your purchase and the delay with your refund. Our returns can take 14 working days form the date received however we always try to process all returns as quickly as possible. Due to the large volume of returns and less staff due to social distancing measures, there have unfortunately been some delays. We have looked into this and can see that this has now been processed. Apologies again. Love Aab x

Posted 5 years ago

“I ordered this thinking it will be comfy and easy to wear. However the one size is misleading. I am a size 10-12 with a curvy figure and this was figure hugging and inappropriate. Why don’t aab show clothes on real women of different shapes and sizes and why are all the models white? Also a bit of a rip off as I paid for delivery and return. And delivery took nearly two weeks and I had to chase them. Overall terrible experience.”

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Posted 5 years ago

“You probably dont want me to write a review after the experience iv had. You accidentally sent me somone else's order, then i had to send it back. Its been so long i still dont have my order and i still havent been refunded for the postal charges. So to date this is the worst experience.”

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Posted 5 years ago

Asalaamu Alaykum Sister We are very sorry for the issues you had experienced with your order. We can see that this has now been resolved and your order has been successfully delivered with a partial refund. If you have any further queries or concerns, please email us at admin@aabcollection.com and we will be happy to assist you. Love Aab x

Posted 5 years ago

“Love the items but this time round really disappointed by quality”

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Posted 5 years ago

Asalaamu Alaykum Sister Thank you for your feedback We are very sorry to hear that you were not completely satisfied with your order this time. We would like to look into this and resolve if possible. Please could you email us at admin@aabcollection.com with further details and your order number so we can investigate further. Many thanks Love Aab x

Posted 5 years ago

“Customer service very much poor and rude, when told them what happen and issue me return label, they refused as not our fault, due to coronavirus 30 days return policy, when explain to her, she again refused, I lost postage as well my free coupons. never going to buy online, only shop visit.”

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Posted 5 years ago

Asalaamu Alaykum Thank you for your feedback. We do apologise that you are not completely happy with our service. Unfortunately our returns are not free at the moment however we do offer free shipping for orders over £100 and can also offer free shipping on all exchanges. You may also find our loyalty scheme of benefit as it gives us the opportunity to give back to our customers by offering discounts off their purchases. We have noted your request for your £10 off credit and a code will be sent to you once your return has been processed. If you have any other queries or concerns, please do reach out to our customer care team at +44 (0) 0203 823 7768 or admin@aabcollection.com.

Posted 5 years ago

“Please can you contact me in regards to the last purchase? I am calling your shops no one is answering and I need to return the item as the size is too big for me. Please call me urgently Thank you +44 7305 167184”

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Posted 5 years ago

Aab is rated 4.3 based on 1,547 reviews