Aab Reviews

Name: Aab
Address: ., ,, ., ,, United Kingdom
Rating: 4.35

4.4 Rating 1,546 Reviews

83 %

of reviewers recommend Aab

4.4

Based on 1,546 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Right so I need a refund but no one has even contacted me I have returned the item to you can you respond and refund my money?????? I will not buy anything from aab at this rate”

Helpful Report

Posted 4 years ago

Asalaamu Alaykum Thank you for your feedback. We are so sorry that your return was not processed as quickly as anticipated. Your feedback is important to us and we will ensure that it is forwarded to the relevant team. We have looked into your query and can see that your refund has been processed and can take 1-5 days to clear into your account. If you have any further queries or concerns, please do contact us directly on admin@aabcollection.com Love Aab x

Posted 4 years ago

“Poor communication and customer service. No consideration of lockdown measures. I still don't have my parcel as the store is closed and they will not send it out in the post even though I said that I'd pay the additional charge.”

Helpful Report

Posted 4 years ago

“I send u an email my return but didn’t get any response very disappointed”

Helpful Report

Posted 4 years ago

Hi, we're so sorry to hear that. Please note, our offices are closed Saturday & Sunday. All emails sent will be handled between Monday to Friday. Rest assured you will hear back from our team soon. Aab x

Posted 4 years ago

“I was totally disappointed with my order from Aab. They sent the wrong items out to me I was initially told I had to pay for the returns then after some debate agreed to waver the return postage I was told the item should be returned via the returns label in the bag which I did I then and dropped off to the address as I was out of the area I then received a call at 5pm to tell me that I had to put a different returns label and they would collect at 3.30pm next day. I had no way of printing out the label and then dropping it back to the delivery address. The whole shopping experience was quite upsetting as now I am left with items I don’t want!! So I would not shop with Aab again as the customer service is a zero. The prices are dear and to find out I have to keep items I don’t want. To think of being a regular customer and be treated in this way quite appalling. I have just received an email from aab to ask me to revise my review as they think my issue has been resolved. I’m sorry but my issue has not been resolved as stated previously that I’m stuck with something I didn’t want. So please don’t ask me to revise my review!”

Helpful Report

Posted 4 years ago

“The fabric was not what I expected - it was thin and wrinkled. The front panels were not floor length, so U returned the item”

Helpful Report

Posted 4 years ago

“Hi I’ve ordered before from aab and this was my time ordering I had ordered 2 dresses in a size L but one dress just about fits me and the other one didn’t very disappointed with this”

Helpful Report

Posted 4 years ago

Aab is rated 4.4 based on 1,546 reviews