Name: AA Labels
Address: AA Labels, 23 Wainman Road,PeterboroughCambridgeshirePE2 7BU, Peterborough
Rating: 4.71

“The request i pay for redesign”

Helpful Report

Posted 1 week ago

Dear Chinedu, We’re very sorry to hear that the redesign service did not meet your expectations. Please accept our sincere apologies for the inconvenience this has caused. Could you share a few details about what didn’t meet your needs and any specific changes you’re looking for? We’re ready to review the design work and discuss options for a fix, rework, or refund as appropriate. You can reply here or contact us directly at customercare@aalabels.com. Thank you for bringing this to our attention. We value your feedback and will use it to improve our service. Kind regards, Team AA Labels

Posted 4 days ago

“Had a phone call today after my review of a few days ago. The company has acknowledged my comments and reviewed its procedures. I was impressed with their positive response. Thank you.”

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Posted 3 weeks ago

“Wrong item sent to me and I was completely dismissed by so called customer service when I queried my order i ordered 60 labels per sheet via their live chat - I was sent only 6 labels per sheet and when I requested a refund after I had given proof of my order I was completely shut down See attached clarification of my order screenshot and what I was sent Disgraceful way to treat returning customers, I won't be recommending you anymore”

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Posted 2 months ago

“H8 I have sent multiple emails advising I have received incorrect labels. Please see my other emails and respond. Thank you Monima”

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Posted 5 months ago

“I have used AA LAbels for some time and been previously satisfied. I recently ordered labels, which did not arrive despite our bank account being deibited. I raised a query and in the meantime ordered some replacements as we desperately needed them and couldn't wait for teh issue to be resolved. The new order has arraived and the query has been closed without being resolved? Poor service so far and having to chase again from labels ordered and not received.”

Helpful Report

Posted 6 months ago

Hello Fiona, Thank you for taking the time to share your experience with us. We're truly sorry to hear about the issues you faced with your recent order, especially given your previous satisfaction. We strive to ensure that our customers receive their orders promptly and communicated any concerns effectively. Please note that while we received your payment on 15th July, no corresponding order was recorded in our system, which prevented us from proceeding with production. This appears to be due to a system glitch. I’ve escalated the matter to the relevant team for investigation. As a precaution, we’ve processed a refund for the amount, and the issue is currently being resolved. Warm regards, Team AA Labels

Posted 6 months ago

“Not impressed - my order was sent to an incomplete address and took 10 days to arrive. When I tried to place another order over the phone you tried to charge me overseas postage rates to Jersey, when I know that the same charge applies to Jersey for postage from the UK as it does to anywhere else in the UK. Very disappointed in your service, I shall shop elsewhere.”

Helpful Report

Posted 6 months ago

Hello Jan, Thank you for sharing your feedback. We sincerely apologize for the issues you've faced with your order and the delivery process. We understand how important accurate address details are and appreciate your patience. But just for the clarification the order was placed by yourself via our website and you put the incomplete address. Once the issue came to our notice we contacted to the courier and made sue that your order is being delivered to the complete and correct address. Regarding the postage rates, we strive to apply consistent shipping costs for all customers, but I’m sorry for any confusion caused in your specific case. We value your business and would love the opportunity to make things right for you the next time you shop with us. Warm regards, Team AA Labels

Posted 6 months ago

“Misleading next day delivery on website.”

Helpful Report

Posted 1 year ago

Hello Max, Thank you for your Direct Thermal White Peelable adhesive roll labels and for sharing your feedback regarding your recent order. We’re sorry to hear that you find the delivery information on the website confusing. Our “next day delivery” option typically refers to the next working day as a lot of couriers don't offer weekend delivery as standard [this is usually an add-on service]. As your order was placed on Friday, the delivery was scheduled for Monday, which is the standard next-working-day timeline and exactly what you paid for. We did communicate this during the order process, and informed you that the order will be delivered on Monday. For time-sensitive orders placed on Fridays, we also offer a Saturday delivery option at a higher additional cost so this is an option to consider when you place future orders. We’re committed to improving our services and ensuring clearer communication on our website and during the ordering process as customer satisfaction is our top priority. Please don’t hesitate to reach out to us for your carton or label requirements

Posted 1 year ago

“Sorry I am still waiting to receive the labels.”

Helpful Report

Posted 1 year ago

Hello Faith, Thank you for your Plain Matt White Permanent adhesive labels order on A4 sheets. Your order was placed with free Free Delivery 3 – 5 Working Days delivery service on 7th August and was delivered to your door on 12th August which is fourth working day after the order placement. We strive to provide exceptional quality service and product for our customer satisfaction as we take this factor very seriously. We look forward to continuing to be of great service to you whenever you require labels or cartons.🙂

Posted 1 year ago

“They did not arrive to the address requested and we cannot find them.”

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Posted 1 year ago

“When I received my labels , carton is always damaged and product inside too I don’t understand why package is not protect good and product is not protected with paper sleeves . Every time I order it’s like this”

Helpful Report

Posted 1 year ago

Hello, thank you for bringing this to our attention. We sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating it is to receive damaged products. We have reached out to you via email under ticket #249589. Please respond to our email or contact our customer care team at customercare@aalabels.com so we can resolve this matter to your satisfaction.

Posted 1 year ago

“Still awaiting a resolution regarding £700 worth of labels that do not stick. AA labels are ignorning emails and Ive had to contact the bank. Im now having to find a new label supplier as they dont deserve my business. They are missing out on thousands of pounds rth of repeat business because of their AWFUL after sales service. GET A GRIP AA LABELS!! Do the honourable thing by your customers and RESOLVE complaints!!!! "Labels won't stick onto the item we need to stick them onto and AA labels aren't responding to our request to collect them. I have written over 10 emails and it's been two weeks to they and get this resolved. We have been using them for many years but at this rate they will lose a valuable customer and I will be contacting my bank to get a refund. They have falsely advertised. Stickers need to stick. Shame their customer service lets customers down when there is a problem.!"”

Helpful Report

Posted 2 years ago

Dear Daniel, Thank you for raising your recent concern about feeling unassisted by our team. We have thoroughly investigated the matter and we are always mindful of the significance of a resolution that is satisfactory for both parties. You were kept up to date throughout the investigation and updated following each step of the process. As the complaint was raised about the product being faulty, we had to thoroughly investigate the matter in case this had a wider impact. After our investigation, we reached the conclusion that the labels were not faulty and it appeared that an incorrect product had been ordered. This observation was confirmed at your end, indicating that the issue lay beyond the functionality of our labels. We also sent you a summary email before the production of your labels, therein asking you to confirm all specifications, which you did. You advised that you would leave several negative reviews should we fail to replace or refund, which you have done. Furthermore, you offered to remove your reviews if we replaced or refunded your order and we have respectfully declined your offer. We would also like to take this opportunity to thank you for placing more orders after this complaint was raised; we are pleased to have not lost you as a valued customer.

Posted 2 years ago

“Labels won't stick onto the item we need to stick them onto and AA labels aren't responding to our request to collect them. I have written over 10 emails and it's been two weeks to they and get this resolved. We have been using them for many years but at this rate they will lose a valuable customer and I will be contacting my bank to get a refund. They have falsely advertised. Stickers need to stick. Shame their customer service lets customers down when there is a problem.”

Helpful Report

Posted 2 years ago

Dear Daniel, Thank you for raising your recent concern about feeling unassisted by our team. We have thoroughly investigated the matter and we are always mindful of the significance of a resolution that is satisfactory for both parties. You were kept up to date throughout the investigation and updated following each step of the process. As the complaint was raised about the product being faulty, we had to thoroughly investigate the matter in case this had a wider impact. After our investigation, we reached the conclusion that the labels were not faulty and it appeared that an incorrect product had been ordered. This observation was confirmed at your end, indicating that the issue lay beyond the functionality of our labels. We also sent you a summary email before the production of your labels, therein asking you to confirm all specifications, which you did. You advised that you would leave several negative reviews should we fail to replace or refund, which you have done. Furthermore, you offered to remove your reviews if we replaced or refunded your order and we have respectfully declined your offer. We would also like to take this opportunity to thank you for placing more orders after this complaint was raised; we are pleased to have not lost you as a valued customer.

Posted 2 years ago

“Appalling service. I selected my printer type and then chose the size of label. However the labels that arrived do not fit the printer at all. I have asked to return them for a refund. Several emails and phonecalls later and AA Labels are still asking me questions before agreeing that I can return for a refund. I will not be using AA labels again. There are plenty of other companies to choose from.”

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Posted 2 years ago

“Sent us completely thw wrong size labels not happy at all”

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Posted 2 years ago

“Yet again this company have not provided what was requested! the product received is not suitable and the unwillingness to rectify the issue - Customer service is poor. I even responded to Syed with the original request to make sure that there would not be any mix up like the last two times!!”

Helpful Report

Posted 2 years ago

Thank you for your review. Firstly I would like to apologise for your experience. We have investigated this and can confirm the special requirement for your order was not communicated with our CC team by yourself. By default, our rolls are sold in singles and we only sell them at multiple labels across if this is requested by the customer. The order was raised to your requirements and after checking all emails and attachments I can confirm there was no communication for this. If you can please inform our customer care team while placing an order if you have any special requirements so we add this to your order. We hope your next experience with AA labels will be a better one.

Posted 2 years ago

“Very long waiting time for goods to Ireland. You should change your delivery company. I've been waiting a week now and lost an important client.”

Helpful Report

Posted 2 years ago

Thank you for bringing this matter to our attention. I would like to inform you that your order was dispatched on the 3rd working day within our lead time and one of our agents is in contact with you. The agent has given you all the details of the courier company to get an updated status on deliveries. Furthermore, once the order was placed the expected date of delivery was displayed on our website which states that for Ireland delivery it would take 6 working days approximately. Your order has been delivered on 18th March 2023. We would suggest proceeding with DPD for future orders as it has better services for all international deliveries. Please accept our apologies for any inconvenience and we hope your next experience with AA labels will be better.

Posted 2 years ago

“Actually I’m not happy I paid for next day delivery £6.50 and waiting 2 days for my parcel)))))) Very unhappy”

Helpful Report

Posted 2 years ago

Thank you for bringing this matter to our attention. We would like to inform you that your order was dispatched on the same day it was received, it was going to Newport and the delay was due to weather conditions over which we had no control. One of our agents will be in contact with you. Please accept our apologies for any inconvenience and we hope your next experience with AA labels will be better.

Posted 2 years ago

“The templates provided on the website & in design tool for the labels don’t align with the actual labels sheets that I received. Absolutely useless. Will not be buying again. Further to the customer team prompt response to a negative feedback: please do not lie, I have not received any email from yourselves and you not trying to resolve anything. I described the problem above, the cut out 50mm stickers AACA15 that I received do no align with either a pdf or word template provided on your website for that particulat product code. Either the lables I received are cut out incorectly or the tepmlates are wrong. Either way the stickers I ordered are useseless to me as I can’t print them aligned and I wasted my money, I’m expecting a refund for this!”

Helpful Report

Posted 3 years ago

Hi Anna, Thank you for bringing this matter to our attention and we apologise for the inconvenience caused. I have sent your concerns to the relevant department to look into, I am hopeful we will be able to resolve this issue. Our senior customer care team agent is trying to reach out to you by phone and email to get a better understanding of the problem so we can assist you accordingly. Please call us or respond to our email so we can help in resolving this issue, we hope to hear from you soon.

Posted 3 years ago

Hello Anna, I have just rechecked and can confirm an email was sent to you on 07.02 and the ticket number is 152628. Please may you check your spam and junk folders. Can you please get in touch with us so we can resolve this issue. Also, we will need the labels returned to us so that we can identify the issue and refund you as requested.

Posted 3 years ago

“It takes too long to receive the product. The delivery was not good. I ended up hand writing on cups :( customer service was not helpful.”

Helpful Report

Posted 3 years ago

Hello Jenny, Firstly please accept my apology for the inconvenience caused. Your order was dispatched on the 5th working day for delivery on the Monday, unfortunately PF were unable to deliver on the Monday. One of our agents will be in touch with you and we hope we can provide a better service for you next time.

Posted 3 years ago

“AA labels used to be excellent.......but that ship has sailed! Our last 2 orders have been terrible. Poor materials that would not print correctly. Labels were badly put on the reel so they wouldn't align to the printer correctly and finally, labels were sent on the incorrect core diameter so they do not fit on our printer. As for the new customer service! This simply is terrible! Instead of speaking to somebody in production you need to speak to a 3rd party! On average they take 1 hour to respond via text and are very hard to understand via phone! Needless to say our last ever order”

Helpful Report

Posted 3 years ago

Hi Kevin, Firstly I would like to apologise for the service you experienced. The issue of the incorrect core size was brought to our attention and a collection was raised straight away. We collected the labels from you the very next day to rewind them onto the correct core size, the labels were dispatched on the same day back on a next working day delivery. Our manager also called you and I believe this issue was dealt with and resolved to your satisfaction. We hope your next experience with AA labels will be a better one.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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