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AA Labels Reviews

4.7 Rating 1,442 Reviews

92 %

of reviewers recommend AA Labels

Company Reviews

Product Reviews

4.7

Based on 1,442 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About AA Labels:

AA Labels is a family owned business that specialises in designing, producing and printing labels, so for us the business is all about labels. We have become a market leader in labelling solutions and our labels are an integral part of products and systems used in every major market and industry sector.

Visit Website

Phone:

01733 808062

Email:

customercare@aalabels.com

Location:

AA Labels, 23 Wainman Road,PeterboroughCambridgeshirePE2 7BU
Peterborough
PE2 7BU

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AA Labels 5 star review on 4th March 2024

AA Labels 5 star review on 4th March 2024

AA Labels 5 star review on 2nd November 2023

AA Labels 5 star review on 2nd November 2023

AA Labels 5 star review on 18th September 2023

AA Labels 5 star review on 11th August 2023

AA Labels 5 star review on 4th August 2023

7

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still awaiting a resolution regarding £700 worth of labels that do not stick. AA labels are ignorning emails and Ive had to contact the bank. Im now having to find a new label supplier as they dont deserve my business. They are missing out on thousands of pounds rth of repeat business because of their AWFUL after sales service. GET A GRIP AA LABELS!! Do the honourable thing by your customers and RESOLVE complaints!!!! "Labels won't stick onto the item we need to stick them onto and AA labels aren't responding to our request to collect them. I have written over 10 emails and it's been two weeks to they and get this resolved. We have been using them for many years but at this rate they will lose a valuable customer and I will be contacting my bank to get a refund. They have falsely advertised. Stickers need to stick. Shame their customer service lets customers down when there is a problem.!"”

Dear Daniel, Thank you for raising your recent concern about feeling unassisted by our team. We have thoroughly investigated the matter and we are always mindful of the significance of a resolution that is satisfactory for both parties. You were kept up to date throughout the investigation and updated following each step of the process. As the complaint was raised about the product being faulty, we had to thoroughly investigate the matter in case this had a wider impact. After our investigation, we reached the conclusion that the labels were not faulty and it appeared that an incorrect product had been ordered. This observation was confirmed at your end, indicating that the issue lay beyond the functionality of our labels. We also sent you a summary email before the production of your labels, therein asking you to confirm all specifications, which you did. You advised that you would leave several negative reviews should we fail to replace or refund, which you have done. Furthermore, you offered to remove your reviews if we replaced or refunded your order and we have respectfully declined your offer. We would also like to take this opportunity to thank you for placing more orders after this complaint was raised; we are pleased to have not lost you as a valued customer.

“Labels won't stick onto the item we need to stick them onto and AA labels aren't responding to our request to collect them. I have written over 10 emails and it's been two weeks to they and get this resolved. We have been using them for many years but at this rate they will lose a valuable customer and I will be contacting my bank to get a refund. They have falsely advertised. Stickers need to stick. Shame their customer service lets customers down when there is a problem.”

Dear Daniel, Thank you for raising your recent concern about feeling unassisted by our team. We have thoroughly investigated the matter and we are always mindful of the significance of a resolution that is satisfactory for both parties. You were kept up to date throughout the investigation and updated following each step of the process. As the complaint was raised about the product being faulty, we had to thoroughly investigate the matter in case this had a wider impact. After our investigation, we reached the conclusion that the labels were not faulty and it appeared that an incorrect product had been ordered. This observation was confirmed at your end, indicating that the issue lay beyond the functionality of our labels. We also sent you a summary email before the production of your labels, therein asking you to confirm all specifications, which you did. You advised that you would leave several negative reviews should we fail to replace or refund, which you have done. Furthermore, you offered to remove your reviews if we replaced or refunded your order and we have respectfully declined your offer. We would also like to take this opportunity to thank you for placing more orders after this complaint was raised; we are pleased to have not lost you as a valued customer.

“Appalling service. I selected my printer type and then chose the size of label. However the labels that arrived do not fit the printer at all. I have asked to return them for a refund. Several emails and phonecalls later and AA Labels are still asking me questions before agreeing that I can return for a refund. I will not be using AA labels again. There are plenty of other companies to choose from.”

“Sent us completely thw wrong size labels not happy at all”

“Yet again this company have not provided what was requested! the product received is not suitable and the unwillingness to rectify the issue - Customer service is poor. I even responded to Syed with the original request to make sure that there would not be any mix up like the last two times!!”

Thank you for your review. Firstly I would like to apologise for your experience. We have investigated this and can confirm the special requirement for your order was not communicated with our CC team by yourself. By default, our rolls are sold in singles and we only sell them at multiple labels across if this is requested by the customer. The order was raised to your requirements and after checking all emails and attachments I can confirm there was no communication for this. If you can please inform our customer care team while placing an order if you have any special requirements so we add this to your order. We hope your next experience with AA labels will be a better one.

“Very long waiting time for goods to Ireland. You should change your delivery company. I've been waiting a week now and lost an important client.”

Thank you for bringing this matter to our attention. I would like to inform you that your order was dispatched on the 3rd working day within our lead time and one of our agents is in contact with you. The agent has given you all the details of the courier company to get an updated status on deliveries. Furthermore, once the order was placed the expected date of delivery was displayed on our website which states that for Ireland delivery it would take 6 working days approximately. Your order has been delivered on 18th March 2023. We would suggest proceeding with DPD for future orders as it has better services for all international deliveries. Please accept our apologies for any inconvenience and we hope your next experience with AA labels will be better.

“Actually I’m not happy I paid for next day delivery £6.50 and waiting 2 days for my parcel)))))) Very unhappy”

Thank you for bringing this matter to our attention. We would like to inform you that your order was dispatched on the same day it was received, it was going to Newport and the delay was due to weather conditions over which we had no control. One of our agents will be in contact with you. Please accept our apologies for any inconvenience and we hope your next experience with AA labels will be better.

“The templates provided on the website & in design tool for the labels don’t align with the actual labels sheets that I received. Absolutely useless. Will not be buying again. Further to the customer team prompt response to a negative feedback: please do not lie, I have not received any email from yourselves and you not trying to resolve anything. I described the problem above, the cut out 50mm stickers AACA15 that I received do no align with either a pdf or word template provided on your website for that particulat product code. Either the lables I received are cut out incorectly or the tepmlates are wrong. Either way the stickers I ordered are useseless to me as I can’t print them aligned and I wasted my money, I’m expecting a refund for this!”

Hi Anna, Thank you for bringing this matter to our attention and we apologise for the inconvenience caused. I have sent your concerns to the relevant department to look into, I am hopeful we will be able to resolve this issue. Our senior customer care team agent is trying to reach out to you by phone and email to get a better understanding of the problem so we can assist you accordingly. Please call us or respond to our email so we can help in resolving this issue, we hope to hear from you soon.

Hello Anna, I have just rechecked and can confirm an email was sent to you on 07.02 and the ticket number is 152628. Please may you check your spam and junk folders. Can you please get in touch with us so we can resolve this issue. Also, we will need the labels returned to us so that we can identify the issue and refund you as requested.

“It takes too long to receive the product. The delivery was not good. I ended up hand writing on cups :( customer service was not helpful.”

Hello Jenny, Firstly please accept my apology for the inconvenience caused. Your order was dispatched on the 5th working day for delivery on the Monday, unfortunately PF were unable to deliver on the Monday. One of our agents will be in touch with you and we hope we can provide a better service for you next time.

“AA labels used to be excellent.......but that ship has sailed! Our last 2 orders have been terrible. Poor materials that would not print correctly. Labels were badly put on the reel so they wouldn't align to the printer correctly and finally, labels were sent on the incorrect core diameter so they do not fit on our printer. As for the new customer service! This simply is terrible! Instead of speaking to somebody in production you need to speak to a 3rd party! On average they take 1 hour to respond via text and are very hard to understand via phone! Needless to say our last ever order”

Hi Kevin, Firstly I would like to apologise for the service you experienced. The issue of the incorrect core size was brought to our attention and a collection was raised straight away. We collected the labels from you the very next day to rewind them onto the correct core size, the labels were dispatched on the same day back on a next working day delivery. Our manager also called you and I believe this issue was dealt with and resolved to your satisfaction. We hope your next experience with AA labels will be a better one.

“I am extremely dissatisfied with the service that I have received. We ordered printer paper as a matter of urgency and paid for next-day delivery. Three days later, we have still not received the labels, and we can't fulfil a large order, which has put us in a bad situation with our valued client. We called and was not given a solution other than said for it to arrive.”

Thank you for bringing this matter to our attention. Your order was received on 12/12 with a Pre 12:00 delivery service, we dispatched the order on the same day. Due to weather conditions, DPD has held your order and caused the delay. We have contacted DPD and they explained they had no control over the situation as they are already facing delivery issues due to the strikes, snowy weather, and heavy workload. Our customer care team has provided you with all the updates. I can see that new order was placed and sent through Parcel Force and it has been delivered. You shall receive a call from our manager to resolve the issue with the parcel as we have not yet received it back from DPD. Please accept our apologies for the inconvenience and we hope your next experience with AA labels will be better.

“Very poor service - I have ordered from you a few times, the first few times was ok , I paid for next day delivery and still a day later nothing, no response !!!”

Thank you for bringing this matter to our attention. Your order was received on 24/11 with a Pre 10:30 delivery service, we dispatched the order on the same day. As per the tracking details and after confirming with Parcel Force, your order was delivered to you within the timeframe on Friday 25th November at 10:24 am.

“sadly the labels were not delivered to the correct address”

AA Labels 1 star review on 6th November 2022

Thank you for bringing this matter to our attention. I would like to inform you that we took the address on the PO as normally it’s at the top and we did ask you to check the address as soon as the order was placed. Please accept our apologies for any inconvenience and we hope your next experience with AA labels will be better.

“I complained about the error in the order. It has been two weeks & still we have no response from the company. They used to be very efficient. But now they are very ignorant.”

Thank you for bringing this matter to our attention and our customer care team are in discussion with you, regarding the new label material that you ordered, but have a preference for your usual label material. We hope to resolve this with you and continue to be of service to Herbalveda, whenever you require labels.

“Je n’ai pas reçu le bon échantillon que j’avais demandé.”

Nous nous excusons que vous pensiez que vos trois commandes de demande d'échantillons passées sont les mauvais matériaux d'étiquette Safa et avons demandé à notre équipe de service client de vous contacter et de résoudre ce problème. Merci d'avoir porté cela à notre attention et nous nous réjouissons de continuer à vous servir. We apologise that you think that your three sample request orders placed are the wrong label materials Safa and have asked our customer care team to contact you and reslove this matter. Thank you for bring this to our attention and we look forward to continuing to be of service.

“I have always been happy with AA labels but now I feel a little cheated because they charged me to change the font.”

Thank you for sharing your feelings about this matter Helene and we have contacted you since to explain. Once your artwork provided was set-out correctly in the soft-proof provided for approval, to change the font style on an editable file is not a particularly difficult task, but it does take time and our small charge of £6.60 ex VAT is very reasonable in this respect. We hope that you can agree and look forward to continuing to be of service to Cardinal Events Limited, whenever you require labels.

“I will selected 0 stars if possible We placed an order in june comming up and down because of the carriers and customs clearances. At the day of today we have only partial delivery and maybe we need to pay taxes twice. Extremely disapointing. Its very difficult to make it such bad.”

Gracias por esta revisión tan directa Carmen y por los pedidos regulares realizados durante los últimos cinco años. Lamentamos mucho la situación que se ha desarrollado con este pedido y nos disculpamos si cree que tenemos la culpa. Nuestro equipo de atención al cliente está trabajando arduamente para garantizar que la empresa de mensajería y la aduana española puedan resolver esto y entregar el saldo de su pedido. Nuestro equipo de atención al cliente continuará manteniéndolo informado y ayudándolo de todas las formas posibles. Esperamos que esta experiencia no reste valor a los muchos pedidos entregados sin problemas y esperamos seguir estando al servicio de Maison Karité, siempre que necesite etiquetas. Thank you for this very forthright review Carmen and the regular orders placed throughout the past five years. We are very sorry for the situation that has developed with this order and apologise if you feel that we are at fault. Our customer care team are working hard to ensure that the courier company and Spanish customs can resolve this and deliver the balance of your order. Our customer care team will continue to keep you informed and assist in every way possible. We hope that this experience will not detract from the many orders delivered without issue and look forward to continuing to be of service to Maison Karité, whenever you require labels.

“Mis-leading, error-prone, slow, unhelpful, inflexible, need I go on? This is based on our most recent experience after being a customer for years.”

Good Morning. We are disappointed to learn of your recent experience. As a valued customer for several years, we hope that you are aware that we do take pride in our service standards for all of our customers' enquiries and orders and we are sorry that you feel that you have not received a high level of service on this occasion. I understand that your feedback is surrounding the issues we are facing with the global shortage of paper materials. We shall be in contact with you soon to talk through further. Thank you. Laura.

“The quotation and approval process from start to finish was so protracted than I would normally experience and at every turn the staff got it wrong. The labels turned up and all have to be scrapped because they didn't follow clear written instructions. Won't be working with AA again and it is disappointing because they used to be so on the ball.”

Hello Jessica. Thank you for taking the time to leave your valuable feedback and we are sorry to hear of your negative experience. We are disappointed to learn that you have received your labels not as you expected. Our Customer Care Team has been in contact with you and we are carefully looking into the points raised and working towards a satisfactory resolution. Please do not hesitate to be in touch with the team if you would like to discuss this further. Thank you. Laura.

“...................”

Hello Ellie. We are sorry that you have felt the need to leave a 1-star review. Our Customer Care Team have tried to make contact with you over the phone to discuss your experience and the troubles you have faced with your material sample order. We hope to be able to speak to you soon to put things right. Thank you. Laura.

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AA Labels is rated 4.7 based on 1,442 reviews