AA Labels Reviews

Name: AA Labels
Address: AA Labels, 23 Wainman Road,PeterboroughCambridgeshirePE2 7BU, Peterborough
Rating: 4.71

4.7 Rating 1,739 Reviews

92 %

of reviewers recommend AA Labels

4.7

Based on 1,739 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About AA Labels:

AA Labels is a family owned business that specialises in designing, producing and printing labels, so for us the business is all about labels. We have become a market leader in labelling solutions and our labels are an integral part of products and systems used in every major market and industry sector.

Visit Website

Phone:

01733 808062

Email:

customercare@aalabels.com

Location:

AA Labels, 23 Wainman Road,PeterboroughCambridgeshirePE2 7BU
Peterborough
PE2 7BU

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AA Labels 5 star review on 27th November 2025

David A

Rod J

AA Labels 5 star review on 11th April 2025

Komal H

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am extremely dissatisfied with the service that I have received. We ordered printer paper as a matter of urgency and paid for next-day delivery. Three days later, we have still not received the labels, and we can't fulfil a large order, which has put us in a bad situation with our valued client. We called and was not given a solution other than said for it to arrive.”

Helpful Report

Posted 3 years ago

Thank you for bringing this matter to our attention. Your order was received on 12/12 with a Pre 12:00 delivery service, we dispatched the order on the same day. Due to weather conditions, DPD has held your order and caused the delay. We have contacted DPD and they explained they had no control over the situation as they are already facing delivery issues due to the strikes, snowy weather, and heavy workload. Our customer care team has provided you with all the updates. I can see that new order was placed and sent through Parcel Force and it has been delivered. You shall receive a call from our manager to resolve the issue with the parcel as we have not yet received it back from DPD. Please accept our apologies for the inconvenience and we hope your next experience with AA labels will be better.

Posted 3 years ago

“Very poor service - I have ordered from you a few times, the first few times was ok , I paid for next day delivery and still a day later nothing, no response !!!”

Helpful Report

Posted 3 years ago

Thank you for bringing this matter to our attention. Your order was received on 24/11 with a Pre 10:30 delivery service, we dispatched the order on the same day. As per the tracking details and after confirming with Parcel Force, your order was delivered to you within the timeframe on Friday 25th November at 10:24 am.

Posted 3 years ago

“sadly the labels were not delivered to the correct address”

AA Labels 1 star review on 6th November 2022

Helpful Report

Posted 3 years ago

Thank you for bringing this matter to our attention. I would like to inform you that we took the address on the PO as normally it’s at the top and we did ask you to check the address as soon as the order was placed. Please accept our apologies for any inconvenience and we hope your next experience with AA labels will be better.

Posted 3 years ago

“I complained about the error in the order. It has been two weeks & still we have no response from the company. They used to be very efficient. But now they are very ignorant.”

Helpful Report

Posted 3 years ago

Thank you for bringing this matter to our attention and our customer care team are in discussion with you, regarding the new label material that you ordered, but have a preference for your usual label material. We hope to resolve this with you and continue to be of service to Herbalveda, whenever you require labels.

Posted 3 years ago

“Je n’ai pas reçu le bon échantillon que j’avais demandé.”

Helpful Report

Posted 3 years ago

Nous nous excusons que vous pensiez que vos trois commandes de demande d'échantillons passées sont les mauvais matériaux d'étiquette Safa et avons demandé à notre équipe de service client de vous contacter et de résoudre ce problème. Merci d'avoir porté cela à notre attention et nous nous réjouissons de continuer à vous servir. We apologise that you think that your three sample request orders placed are the wrong label materials Safa and have asked our customer care team to contact you and reslove this matter. Thank you for bring this to our attention and we look forward to continuing to be of service.

Posted 3 years ago

“I have always been happy with AA labels but now I feel a little cheated because they charged me to change the font.”

Helpful Report

Posted 3 years ago

Thank you for sharing your feelings about this matter Helene and we have contacted you since to explain. Once your artwork provided was set-out correctly in the soft-proof provided for approval, to change the font style on an editable file is not a particularly difficult task, but it does take time and our small charge of £6.60 ex VAT is very reasonable in this respect. We hope that you can agree and look forward to continuing to be of service to Cardinal Events Limited, whenever you require labels.

Posted 3 years ago

“I will selected 0 stars if possible We placed an order in june comming up and down because of the carriers and customs clearances. At the day of today we have only partial delivery and maybe we need to pay taxes twice. Extremely disapointing. Its very difficult to make it such bad.”

Helpful Report

Posted 3 years ago

Gracias por esta revisión tan directa Carmen y por los pedidos regulares realizados durante los últimos cinco años. Lamentamos mucho la situación que se ha desarrollado con este pedido y nos disculpamos si cree que tenemos la culpa. Nuestro equipo de atención al cliente está trabajando arduamente para garantizar que la empresa de mensajería y la aduana española puedan resolver esto y entregar el saldo de su pedido. Nuestro equipo de atención al cliente continuará manteniéndolo informado y ayudándolo de todas las formas posibles. Esperamos que esta experiencia no reste valor a los muchos pedidos entregados sin problemas y esperamos seguir estando al servicio de Maison Karité, siempre que necesite etiquetas. Thank you for this very forthright review Carmen and the regular orders placed throughout the past five years. We are very sorry for the situation that has developed with this order and apologise if you feel that we are at fault. Our customer care team are working hard to ensure that the courier company and Spanish customs can resolve this and deliver the balance of your order. Our customer care team will continue to keep you informed and assist in every way possible. We hope that this experience will not detract from the many orders delivered without issue and look forward to continuing to be of service to Maison Karité, whenever you require labels.

Posted 3 years ago

“Mis-leading, error-prone, slow, unhelpful, inflexible, need I go on? This is based on our most recent experience after being a customer for years.”

Helpful Report

Posted 3 years ago

Good Morning. We are disappointed to learn of your recent experience. As a valued customer for several years, we hope that you are aware that we do take pride in our service standards for all of our customers' enquiries and orders and we are sorry that you feel that you have not received a high level of service on this occasion. I understand that your feedback is surrounding the issues we are facing with the global shortage of paper materials. We shall be in contact with you soon to talk through further. Thank you. Laura.

Posted 3 years ago

“The quotation and approval process from start to finish was so protracted than I would normally experience and at every turn the staff got it wrong. The labels turned up and all have to be scrapped because they didn't follow clear written instructions. Won't be working with AA again and it is disappointing because they used to be so on the ball.”

Helpful Report

Posted 3 years ago

Hello Jessica. Thank you for taking the time to leave your valuable feedback and we are sorry to hear of your negative experience. We are disappointed to learn that you have received your labels not as you expected. Our Customer Care Team has been in contact with you and we are carefully looking into the points raised and working towards a satisfactory resolution. Please do not hesitate to be in touch with the team if you would like to discuss this further. Thank you. Laura.

Posted 3 years ago

“...................”

Helpful Report

Posted 3 years ago

Hello Ellie. We are sorry that you have felt the need to leave a 1-star review. Our Customer Care Team have tried to make contact with you over the phone to discuss your experience and the troubles you have faced with your material sample order. We hope to be able to speak to you soon to put things right. Thank you. Laura.

Posted 3 years ago

“terrible refund policy, how easy was it to get a refund? impossible I wasn't offered one because I used two stickers off 1 reel of a pack of 3. I excepted my error in ordering the wrong reel but thought I would get refunded on the two I hadn't used. this was not your policy.”

Helpful Report

Posted 4 years ago

Thank you for letting us know about this John and we apologise for the experience that you have had regarding this order, which we are looking into and understand that it can be difficult ordering label materials for thermal printers that operate in both direct and transfer printing modes. The matt-white paper labels would work perfectly well in your printer if you used the ribbon-transfer mode. We will get back to you regarding your order.

Posted 4 years ago

“Traitement de commande très long cette fois-ci.”

Helpful Report

Posted 4 years ago

Veuillez accepter nos excuses pour le retard dans la production et l'expédition de vos étiquettes imprimées Baptiste, nous avons reçu l'autorisation de procéder à la production à 10:01:21 le 22.11.21 et programmé vos tirages, qui ont été envoyés le 30.11.21 À l'avenir nous espérons être en mesure de produire et d'expédier dans les 3 à 5 jours ouvrables, à partir de l'approbation des illustrations et nous sommes impatients de continuer à être au service de Macrobapt, chaque fois que vous avez besoin d'étiquettes. Please accept our apology for the delay in producing and despatching your printed labels Baptiste, we received the approval to proceed with production at 10:01:21 on 22.11.21 and scheduled your print-runs, which were sent on 30.11.21 In future we hope to be able to produce and despatch within our 3 - 5 working day guideline, from approval of artwork and look forward to continuing to be of service to Macrobapt, whenever you require labels.

Posted 4 years ago

“AALabels has processed my orders perfectly for years: great choice of products, fast delivery, good support. But since the Brexit, AALabels is unable to ship outside UK. I'm still waiting for my labels ordered 3 weeks ago. If you are outside the UK, forget it.”

Helpful Report

Posted 4 years ago

We are so sorry for the disruption and inconvenience caused, as a consequence of the courier company DPD clearing through the Netherlands and preventing you from reclaiming consumer tax on your orders Szaniszlo. We are informed that they intend to have a hub up and running in Belgium, early in 2022. In those countries where the courier company does currently have hubs, such as France, Germany, Netherlands, Spain etc. There is no disruption to our regular standard of service. We sincerely thank you for the patience exercised in trying to make this continue to work for you, but realise that at the end of the day, you have to do what is right for your business. Nonetheless, we hope that we might still be of service again, at some point in the future and thank you for your custom to date.

Posted 4 years ago

“Huge amount of problems running labels through our Xerox machine . Badly packed sheets , some around the wrong way , the perf tears when going through the machine ( some sheets ) Not happy”

Helpful Report

Posted 4 years ago

We were very sorry to learn of this Jeremy and Sally from our customer care team has been contacting you to try and understand and resolve your colleagues printing problem. Hopefully we achieve a satisfactory outcome and look forward to continuing to provide labels for you.

Posted 4 years ago

“These were advertised as avery programme compatible they are not, plus I've gone to use the programme to use the label templates and it's not even avaialble.....”

Helpful Report

Posted 4 years ago

Thank you for the order of plain, gloss-white, Polypropylene labels on A4 Dry Edge sheets for use with Inkjet printers Michelle and we apologise that our label design software is undergoing maintenance, but the MS Word & PDF templates for the Avery size equivalent are still available for download from the website. As soon as our label design modules functionality is reinstated, we will let you know and perhaps we can still be of service with our range of materials, adhesives, standard label shapes and sizes.

Posted 4 years ago

“Non délivré car vous avez demandé le retour du colis sans raison.”

Helpful Report

Posted 4 years ago

Merci pour la dernière commande renouvelée d'étiquettes en papier uni, blanc mat sur feuilles A4 Dry Edge Aurelie et d'avoir également pris le temps de poster ce bilan de votre expérience client, pour lequel nous avonsplogisé. Un membre de notre équipe de service à la clientèle vous a déjà parlé ce matin du problème avec l'entreprise de messagerie, que nous essayons de résoudre et de faire livrer nos étiquettes. Nous attendons avec impatience le rétablissement du service normal à l'avenir, après la pandémie de Covid et de continuer à être au service de Ciap, chaque fois que vous aurez besoin d'étiquettes. Thank you for the latest repeat order of plain, matt-white, paper labels on A4 Dry Edge sheets Aurelie and for also taking the time to post this review of your customer experience, for which we aplogise. A member of our customer care team has already spoken with you this morning, regarding the problem with the courier company, which we are trying to resolve and get our labels delivered. We look forward to the restoration of normal service in future, post-Covid pandemic and continuing to be of service to Ciap, whenever you require labels.

Posted 4 years ago

“Hello. The parcel is not delivered and seems to be blocked somewhere in the UK. Could be a consequence of Brexit? I cannot get any more information. Best regards.”

Helpful Report

Posted 5 years ago

Nous sommes désolés Pierre et travaillons dur avec nos coursiers pour comprendre pourquoi certaines commandes sont sélectionnées et conservées par les autorités douanières. Si nous ne pouvons pas valider votre commande, nous fabriquerons à nouveau et utiliserons un autre service de messagerie. Merci pour votre patience et nous attendons avec impatience la restauration de notre service de livraison rapide normal. We are very sorry Pierre and are working hard with our couriers to understand why some orders are being selected and held by the customs authorities. If we cannot release your order we will manufacture again and use an alternative courier. Thank you for your patience and we look forward to the restoration of our normal fast delivery service.

Posted 5 years ago

“They said 3/5 days deliver, order on Monday did herb it till Sunday. Called them on Friday they refuse to help. Won’t use again snd I don’t recommend it”

Helpful Report

Posted 5 years ago

Thank you for the first order of plain, luxury paper, sand coloured labels on A4 Dry Edge sheets Alfonso and we apologise that your labels arrived one day late on a Sunday and will take this up with the courier company concerned. Your order was placed on the website at 17:40 on Monday 30.11.20 after the close of production for the day, effectively putting it into Tuesday 01.12.20 and was despatched and collected by a courier at 14:39 on Friday 04.12.20 for delivery Saturday 05.12.20 5 days after the order was placed and within our order fulfilment time-frame, that it arrive a day late on Sunday 06.12.20 was to a very large extent out of our control and probably attributable to the time of year, but we will nonetheless report the matter to the courier company. We can understand your annoyance, but hope that we might continue to be of service again, at some point, whenever you require labels.

Posted 5 years ago

“The product was not delivered as per the proof (the images were not aligned - and more than the 1/2mm stated). I’ve made three phone calls and about five emails regarding the good will guesture of at least a partial refund - and you offered me 10% on a new ordered - which is pretty terrible suggesting I would want to spend more money with you. I was then told that I would have to sent the stickers back for a refund which is again just lumping more work on me for you not delivering the product promised. I just really dislike when companies ask me to be so stringent with a proofing process and then deliver a poor product. A really pet peeve and I won’t be using you again.”

Helpful Report

Posted 5 years ago

Thank you for the order of printed labels John and we are sorry that you do not feel that the registration is as expected, but with 120 small 14mm x 12mm oval labels on an A4 sheet, for flat-bed printing, there will always be a degree of movement through the transport path in the printer. For exact registration the printing process requires a reel-to-reel press, which we have and this would then be produced as roll labels and can be ordered for conversion to A4 sheets if required from our Premium Printing Service.

Posted 5 years ago

“Hi, Im sorry, but I haven't received anything at this time, I'm still waiting for my delivery... postal service says : nobody present at the address.....but I never saw anyone come...”

Helpful Report

Posted 5 years ago

Nous nous excusons pour la non-livraison Jean Luc et vous remercions de l'avoir porté à notre attention. Votre commande a été expédiée les mêmes jours que votre commande, le lundi 26.10.20 et vos étiquettes en papier uni crème de luxe sur feuilles A4 Dry Edge devraient être avec vous maintenant. Notre service client prend contact avec Chronopost et vous informera des nouvelles modalités de livraison proposées. We apologise for the non-delivery Jean Luc and thank you for bringing this to our attention. Your order was despatched on the same days as ordered, Monday 26.10.20 and your plain, luxury cream, paper labels on A4 Dry Edge sheets should be with you by now. Our customer care team are contacting Chronopost and will advise you of the proposed new delivery arrangements.

Posted 5 years ago

AA Labels is rated 4.7 based on 1,739 reviews