AA Labels Reviews

Name: AA Labels
Address: AA Labels, 23 Wainman Road,PeterboroughCambridgeshirePE2 7BU, Peterborough
Rating: 4.71

4.7 Rating 1,443 Reviews

92 %

of reviewers recommend AA Labels

4.7

Based on 1,443 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About AA Labels:

AA Labels is a family owned business that specialises in designing, producing and printing labels, so for us the business is all about labels. We have become a market leader in labelling solutions and our labels are an integral part of products and systems used in every major market and industry sector.

Visit Website

Phone:

01733 808062

Email:

customercare@aalabels.com

Location:

AA Labels, 23 Wainman Road,PeterboroughCambridgeshirePE2 7BU
Peterborough
PE2 7BU

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AA Labels 5 star review on 4th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“terrible refund policy, how easy was it to get a refund? impossible I wasn't offered one because I used two stickers off 1 reel of a pack of 3. I excepted my error in ordering the wrong reel but thought I would get refunded on the two I hadn't used. this was not your policy.”

Helpful Report

Thank you for letting us know about this John and we apologise for the experience that you have had regarding this order, which we are looking into and understand that it can be difficult ordering label materials for thermal printers that operate in both direct and transfer printing modes. The matt-white paper labels would work perfectly well in your printer if you used the ribbon-transfer mode. We will get back to you regarding your order.

“Traitement de commande très long cette fois-ci.”

Helpful Report

Veuillez accepter nos excuses pour le retard dans la production et l'expédition de vos étiquettes imprimées Baptiste, nous avons reçu l'autorisation de procéder à la production à 10:01:21 le 22.11.21 et programmé vos tirages, qui ont été envoyés le 30.11.21 À l'avenir nous espérons être en mesure de produire et d'expédier dans les 3 à 5 jours ouvrables, à partir de l'approbation des illustrations et nous sommes impatients de continuer à être au service de Macrobapt, chaque fois que vous avez besoin d'étiquettes. Please accept our apology for the delay in producing and despatching your printed labels Baptiste, we received the approval to proceed with production at 10:01:21 on 22.11.21 and scheduled your print-runs, which were sent on 30.11.21 In future we hope to be able to produce and despatch within our 3 - 5 working day guideline, from approval of artwork and look forward to continuing to be of service to Macrobapt, whenever you require labels.

“AALabels has processed my orders perfectly for years: great choice of products, fast delivery, good support. But since the Brexit, AALabels is unable to ship outside UK. I'm still waiting for my labels ordered 3 weeks ago. If you are outside the UK, forget it.”

Helpful Report

We are so sorry for the disruption and inconvenience caused, as a consequence of the courier company DPD clearing through the Netherlands and preventing you from reclaiming consumer tax on your orders Szaniszlo. We are informed that they intend to have a hub up and running in Belgium, early in 2022. In those countries where the courier company does currently have hubs, such as France, Germany, Netherlands, Spain etc. There is no disruption to our regular standard of service. We sincerely thank you for the patience exercised in trying to make this continue to work for you, but realise that at the end of the day, you have to do what is right for your business. Nonetheless, we hope that we might still be of service again, at some point in the future and thank you for your custom to date.

“Huge amount of problems running labels through our Xerox machine . Badly packed sheets , some around the wrong way , the perf tears when going through the machine ( some sheets ) Not happy”

Helpful Report

We were very sorry to learn of this Jeremy and Sally from our customer care team has been contacting you to try and understand and resolve your colleagues printing problem. Hopefully we achieve a satisfactory outcome and look forward to continuing to provide labels for you.

“These were advertised as avery programme compatible they are not, plus I've gone to use the programme to use the label templates and it's not even avaialble.....”

Helpful Report

Thank you for the order of plain, gloss-white, Polypropylene labels on A4 Dry Edge sheets for use with Inkjet printers Michelle and we apologise that our label design software is undergoing maintenance, but the MS Word & PDF templates for the Avery size equivalent are still available for download from the website. As soon as our label design modules functionality is reinstated, we will let you know and perhaps we can still be of service with our range of materials, adhesives, standard label shapes and sizes.

“Non délivré car vous avez demandé le retour du colis sans raison.”

Helpful Report

Merci pour la dernière commande renouvelée d'étiquettes en papier uni, blanc mat sur feuilles A4 Dry Edge Aurelie et d'avoir également pris le temps de poster ce bilan de votre expérience client, pour lequel nous avonsplogisé. Un membre de notre équipe de service à la clientèle vous a déjà parlé ce matin du problème avec l'entreprise de messagerie, que nous essayons de résoudre et de faire livrer nos étiquettes. Nous attendons avec impatience le rétablissement du service normal à l'avenir, après la pandémie de Covid et de continuer à être au service de Ciap, chaque fois que vous aurez besoin d'étiquettes. Thank you for the latest repeat order of plain, matt-white, paper labels on A4 Dry Edge sheets Aurelie and for also taking the time to post this review of your customer experience, for which we aplogise. A member of our customer care team has already spoken with you this morning, regarding the problem with the courier company, which we are trying to resolve and get our labels delivered. We look forward to the restoration of normal service in future, post-Covid pandemic and continuing to be of service to Ciap, whenever you require labels.

“Hello. The parcel is not delivered and seems to be blocked somewhere in the UK. Could be a consequence of Brexit? I cannot get any more information. Best regards.”

Helpful Report

Nous sommes désolés Pierre et travaillons dur avec nos coursiers pour comprendre pourquoi certaines commandes sont sélectionnées et conservées par les autorités douanières. Si nous ne pouvons pas valider votre commande, nous fabriquerons à nouveau et utiliserons un autre service de messagerie. Merci pour votre patience et nous attendons avec impatience la restauration de notre service de livraison rapide normal. We are very sorry Pierre and are working hard with our couriers to understand why some orders are being selected and held by the customs authorities. If we cannot release your order we will manufacture again and use an alternative courier. Thank you for your patience and we look forward to the restoration of our normal fast delivery service.

“They said 3/5 days deliver, order on Monday did herb it till Sunday. Called them on Friday they refuse to help. Won’t use again snd I don’t recommend it”

Helpful Report

Thank you for the first order of plain, luxury paper, sand coloured labels on A4 Dry Edge sheets Alfonso and we apologise that your labels arrived one day late on a Sunday and will take this up with the courier company concerned. Your order was placed on the website at 17:40 on Monday 30.11.20 after the close of production for the day, effectively putting it into Tuesday 01.12.20 and was despatched and collected by a courier at 14:39 on Friday 04.12.20 for delivery Saturday 05.12.20 5 days after the order was placed and within our order fulfilment time-frame, that it arrive a day late on Sunday 06.12.20 was to a very large extent out of our control and probably attributable to the time of year, but we will nonetheless report the matter to the courier company. We can understand your annoyance, but hope that we might continue to be of service again, at some point, whenever you require labels.

“The product was not delivered as per the proof (the images were not aligned - and more than the 1/2mm stated). I’ve made three phone calls and about five emails regarding the good will guesture of at least a partial refund - and you offered me 10% on a new ordered - which is pretty terrible suggesting I would want to spend more money with you. I was then told that I would have to sent the stickers back for a refund which is again just lumping more work on me for you not delivering the product promised. I just really dislike when companies ask me to be so stringent with a proofing process and then deliver a poor product. A really pet peeve and I won’t be using you again.”

Helpful Report

Thank you for the order of printed labels John and we are sorry that you do not feel that the registration is as expected, but with 120 small 14mm x 12mm oval labels on an A4 sheet, for flat-bed printing, there will always be a degree of movement through the transport path in the printer. For exact registration the printing process requires a reel-to-reel press, which we have and this would then be produced as roll labels and can be ordered for conversion to A4 sheets if required from our Premium Printing Service.

“Hi, Im sorry, but I haven't received anything at this time, I'm still waiting for my delivery... postal service says : nobody present at the address.....but I never saw anyone come...”

Helpful Report

Nous nous excusons pour la non-livraison Jean Luc et vous remercions de l'avoir porté à notre attention. Votre commande a été expédiée les mêmes jours que votre commande, le lundi 26.10.20 et vos étiquettes en papier uni crème de luxe sur feuilles A4 Dry Edge devraient être avec vous maintenant. Notre service client prend contact avec Chronopost et vous informera des nouvelles modalités de livraison proposées. We apologise for the non-delivery Jean Luc and thank you for bringing this to our attention. Your order was despatched on the same days as ordered, Monday 26.10.20 and your plain, luxury cream, paper labels on A4 Dry Edge sheets should be with you by now. Our customer care team are contacting Chronopost and will advise you of the proposed new delivery arrangements.

“Absolutely appalling service. Placed two orders with a deadline that AA Labels were made aware of. One order got completely missed and the other then arrived 6 weeks later and was sent to the wrong address despite AA Labels being put in direct contact with our manufacturing company. I was then told that I could pay the extra charge for them sending it to the wrong address! I paid to sort the problem out myself to then find that the labels had been printed incorrectly on the roll! Bad communication and main member of office staff clearly doesn't know what she is doing and doesn't have a proficient level of English or customer service to do their job well. Asked to speak with a manager on numerous occasions and emails were fielded and questions not answered. Would never use again. Very disappointed and cost my business a month of sales due to not receiving the labels on time.”

Helpful Report

Thank you Liv and we are currently investigating what happened with your printed label order and will be in communication with you shortly. Please accept our apology for the issues that you have experienced which are certainely not in keeping with our customer service standards.

“Bonjour Nous sommes dans l'incapacité de tester les échantillons car nous imprimons en bobine”

Helpful Report

Veuillez accepter nos excuses pour ne pas avoir compris que vous aviez besoin d'un échantillon de matériel sur rouleaux et non sur une feuille A4. Notre équipe de service à la clientèle organise le renvoi de l'échantillon de polypropylène blanc brillant pour imprimantes à jet d'encre sur un rouleau afin que vous puissiez évaluer l'imprimabilité. Merci d'avoir porté ceci à notre attention. Please accept our apology for not understanding that you required sample material on a rolls and not an A4 sheet. Our customer care team are arranging to resend the the sample of gloss-white Polypropylene for inkjet printers on a roll so that you can assess the printability. Thank you for bringing this to our attention.

“Very disappointed”

Helpful Report

We are also dissapointed and sorry Malgorzata, our customer care team worked diligently with you to express your printed labels so that you could meet your deadline, only to be let-down by the courier service in Ireland. Hopefully next time we can produce your labels and factor in the extra day dleivery required.

“Printing labels not good”

Helpful Report

We are dissapointed to learn that you are not satisfied with your printed wrap-around product labels Baskaran and a member of our customer care team has immediately contacted you to discuss this with you. The vibrancy of the colours is exactly as in the artwork file provided and the approved soft-proof for printing, however, our designers can work with you on any colour changes required on future orders. Thank you for the subsequent orders of matt-yellow plain labels and we look forward to continuing to be of service to Serans Limited whenever you require plain and printed labels.

“The online label builder is not easy to use and it does not match the actual labels.”

Helpful Report

Thank you for the first order of labels Kimberley and for providing us with this information. We are sorry to learn that you have been having problems using our online tools to creat your tamper-evident lid label designs, but can see from the screen-shot added on Hotjar that you appear to have tried to use the "Template Selection" tool, on which there is less functionality than "Label Designer" in terms of design tools. We have passed both reviews on to our customer care team to contact you and see what assistance we can provide to help you with your label designs. Which we hope we can resolve and look forward to continuing to be of service whenever you require labels.

“order number AA235680 Bonjour, J'ai reçu les étiquettes seulement le 21.07 Le format ne correspond pas au modèle que j'ai demandé. Les angles devraient être beaucoup plus arrondis. Dans ma demande j'ai mentionné le diamètre extérieur max 105 mm. J'ai reçu avec un diamètre de 130mm. Je peux dérouler et jeter une bonne partie des étiquettes. Merci de trouver une solution. Salutations. S. Gunther”

Helpful Report

Merci d'avoir porté cela à notre attention Stéphane et veuillez accepter nos excuses si nous avons manqué par inadvertance votre note sur le formulaire d'approbation du client concernant la taille et le format de votre étiquette personnalisée. Un membre de notre service client a déjà été en contact avec vous et nous enquêtons sur la situation et nous vous recontacterons sous peu. Soyez assuré que nous ferons tout notre possible pour que vous ayez les bonnes étiquettes. Thank you for bringing this to our attention Stéphane and please accept our apology if we have inadvertently missed your note on the customer approval form for your custom label size and format. A member of our customer care has already been in contact with you and we are investigating the situation and will be back in contact with you shortly. Please be assured that we will do all that we possibly can to ensure you have the correct labels.

“Paying in advance is something I am not used and spending time by giving my opinion !”

Helpful Report

Merci pour la commande répétée d'étiquettes en polypropylène blanc mat à utiliser avec les imprimantes thermiques directes Bruno et nous nous excusons de constater que nos conditions commerciales et notre demande de rétroaction sur les performances sont irritantes. Nous avons transmis vos commentaires à notre équipe de service client pour enquêter et voir ce que nous pouvons faire pour vous aider avec cela. En attendant, nous espérons continuer à servir de service à KVR chaque fois que vous aurez besoin d'étiquettes. Thank you for the repeat order of matt-white Polypropylene labels for use with direct-thermal printers Bruno and we apologise that you find our terms of trading and performance feedback request irratating. We have passed your comments on to our customer care team to investigate and see what we can do to help you with this. In the meantime we hope to continue being of srvice to KVR whenever you require labels.

“I am very dissapointed for all the steps. Impossible to confirm the order online. Then need to do it per email with the pro forma invoice, no proof for a week. Then need to call and to relaunch everyday to have my order after two weeks. I think it is a total disaster you need to review completely your process!”

Helpful Report

Merci pour la commande répétée d'étiquettes imprimées sur papier blanc mat et nous sommes désolés d'apprendre votre déception pour le service reçu. Cependant, nous sommes un peu confus car vous avez passé la commande le mardi 16.06.20 à 11:56 avec le paiement à suivre et les étiquettes imprimées vous ont été expédiées le mercredi 24.06.20 à 14:35, soit seulement 7 jours ouvrables après avoir passé le commande et en attente de paiement. Nous nous excusons évidemment que vous vous attendiez clairement à autre chose, mais nous nous réjouissons de l'opportunité de continuer à travailler avec vous et à fournir le service client dont vous avez besoin. Thank you for the repeat order of printed labels on matt-white paper and we are very sorry to learn of your dissapointment with the service recieved. However we are a little confused as you placed the order on Tuesday 16.06.20 at 11:56 with payment to follow and the printed labels were despatched to you on Wednesday 24.06.20 at 14:35 which is only 7 working days from placing the order and waiting for payment. We obviously apologise that you clearly expected something else, but look forward to the opportunity of continuing to work with you and provide the customer service that you require.

“Horrible company to deal with”

Helpful Report

Thank you for sharing your feelings publicly John and we have always tried to be supportive and fair, even crediting returned orders for incorrect material for direct thermal printing, although ordered online, after guidance was sought from our customer care team. Also thank you for the most recent order placed yesterday and we hope to continue being of service and to work to restore a satisfactory working relationship with E Pagani & Co. Ltd.

“Placed order on thursday for next day delivery, recieved item on tuesday 4 days after.”

Helpful Report

Thank you for the first order of large, full-sheet A4 labels Adam and we are sorry to learn that you are obviously dissapointed with the order fulfillment time. However your order was placed on our website at 22:14 on Thursday 07.05.20 and the following day (Friday 08.05.20) was a public holiday and then the weekend. Upon our production staff returning to work on Monday 11.05.20 your label order was despatched at 17:03:02 for next woirking-day delivery, as promised and we are not sure why you obvioulsy consider this unacceptable. We hope that we can still be of service when you next require labels, now you know that it is a next working-day service, excluding public holidays and weekends, as explained clearly on the website.

AA Labels is rated 4.7 based on 1,443 reviews