AA Labels Reviews

Name: AA Labels
Address: AA Labels, 23 Wainman Road,PeterboroughCambridgeshirePE2 7BU, Peterborough
Rating: 4.71

4.7 Rating 1,738 Reviews

92 %

of reviewers recommend AA Labels

4.7

Based on 1,738 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About AA Labels:

AA Labels is a family owned business that specialises in designing, producing and printing labels, so for us the business is all about labels. We have become a market leader in labelling solutions and our labels are an integral part of products and systems used in every major market and industry sector.

Visit Website

Phone:

01733 808062

Email:

customercare@aalabels.com

Location:

AA Labels, 23 Wainman Road,PeterboroughCambridgeshirePE2 7BU
Peterborough
PE2 7BU

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AA Labels 5 star review on 27th November 2025

David A

Rod J

AA Labels 5 star review on 11th April 2025

Komal H

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely appalling service. Placed two orders with a deadline that AA Labels were made aware of. One order got completely missed and the other then arrived 6 weeks later and was sent to the wrong address despite AA Labels being put in direct contact with our manufacturing company. I was then told that I could pay the extra charge for them sending it to the wrong address! I paid to sort the problem out myself to then find that the labels had been printed incorrectly on the roll! Bad communication and main member of office staff clearly doesn't know what she is doing and doesn't have a proficient level of English or customer service to do their job well. Asked to speak with a manager on numerous occasions and emails were fielded and questions not answered. Would never use again. Very disappointed and cost my business a month of sales due to not receiving the labels on time.”

Helpful Report

Posted 5 years ago

Thank you Liv and we are currently investigating what happened with your printed label order and will be in communication with you shortly. Please accept our apology for the issues that you have experienced which are certainely not in keeping with our customer service standards.

Posted 5 years ago

“Bonjour Nous sommes dans l'incapacité de tester les échantillons car nous imprimons en bobine”

Helpful Report

Posted 5 years ago

Veuillez accepter nos excuses pour ne pas avoir compris que vous aviez besoin d'un échantillon de matériel sur rouleaux et non sur une feuille A4. Notre équipe de service à la clientèle organise le renvoi de l'échantillon de polypropylène blanc brillant pour imprimantes à jet d'encre sur un rouleau afin que vous puissiez évaluer l'imprimabilité. Merci d'avoir porté ceci à notre attention. Please accept our apology for not understanding that you required sample material on a rolls and not an A4 sheet. Our customer care team are arranging to resend the the sample of gloss-white Polypropylene for inkjet printers on a roll so that you can assess the printability. Thank you for bringing this to our attention.

Posted 5 years ago

“Very disappointed”

Helpful Report

Posted 5 years ago

We are also dissapointed and sorry Malgorzata, our customer care team worked diligently with you to express your printed labels so that you could meet your deadline, only to be let-down by the courier service in Ireland. Hopefully next time we can produce your labels and factor in the extra day dleivery required.

Posted 5 years ago

“Printing labels not good”

Helpful Report

Posted 5 years ago

We are dissapointed to learn that you are not satisfied with your printed wrap-around product labels Baskaran and a member of our customer care team has immediately contacted you to discuss this with you. The vibrancy of the colours is exactly as in the artwork file provided and the approved soft-proof for printing, however, our designers can work with you on any colour changes required on future orders. Thank you for the subsequent orders of matt-yellow plain labels and we look forward to continuing to be of service to Serans Limited whenever you require plain and printed labels.

Posted 5 years ago

“The online label builder is not easy to use and it does not match the actual labels.”

Helpful Report

Posted 5 years ago

Thank you for the first order of labels Kimberley and for providing us with this information. We are sorry to learn that you have been having problems using our online tools to creat your tamper-evident lid label designs, but can see from the screen-shot added on Hotjar that you appear to have tried to use the "Template Selection" tool, on which there is less functionality than "Label Designer" in terms of design tools. We have passed both reviews on to our customer care team to contact you and see what assistance we can provide to help you with your label designs. Which we hope we can resolve and look forward to continuing to be of service whenever you require labels.

Posted 5 years ago

“order number AA235680 Bonjour, J'ai reçu les étiquettes seulement le 21.07 Le format ne correspond pas au modèle que j'ai demandé. Les angles devraient être beaucoup plus arrondis. Dans ma demande j'ai mentionné le diamètre extérieur max 105 mm. J'ai reçu avec un diamètre de 130mm. Je peux dérouler et jeter une bonne partie des étiquettes. Merci de trouver une solution. Salutations. S. Gunther”

Helpful Report

Posted 5 years ago

Merci d'avoir porté cela à notre attention Stéphane et veuillez accepter nos excuses si nous avons manqué par inadvertance votre note sur le formulaire d'approbation du client concernant la taille et le format de votre étiquette personnalisée. Un membre de notre service client a déjà été en contact avec vous et nous enquêtons sur la situation et nous vous recontacterons sous peu. Soyez assuré que nous ferons tout notre possible pour que vous ayez les bonnes étiquettes. Thank you for bringing this to our attention Stéphane and please accept our apology if we have inadvertently missed your note on the customer approval form for your custom label size and format. A member of our customer care has already been in contact with you and we are investigating the situation and will be back in contact with you shortly. Please be assured that we will do all that we possibly can to ensure you have the correct labels.

Posted 5 years ago

“Paying in advance is something I am not used and spending time by giving my opinion !”

Helpful Report

Posted 5 years ago

Merci pour la commande répétée d'étiquettes en polypropylène blanc mat à utiliser avec les imprimantes thermiques directes Bruno et nous nous excusons de constater que nos conditions commerciales et notre demande de rétroaction sur les performances sont irritantes. Nous avons transmis vos commentaires à notre équipe de service client pour enquêter et voir ce que nous pouvons faire pour vous aider avec cela. En attendant, nous espérons continuer à servir de service à KVR chaque fois que vous aurez besoin d'étiquettes. Thank you for the repeat order of matt-white Polypropylene labels for use with direct-thermal printers Bruno and we apologise that you find our terms of trading and performance feedback request irratating. We have passed your comments on to our customer care team to investigate and see what we can do to help you with this. In the meantime we hope to continue being of srvice to KVR whenever you require labels.

Posted 5 years ago

“I am very dissapointed for all the steps. Impossible to confirm the order online. Then need to do it per email with the pro forma invoice, no proof for a week. Then need to call and to relaunch everyday to have my order after two weeks. I think it is a total disaster you need to review completely your process!”

Helpful Report

Posted 5 years ago

Merci pour la commande répétée d'étiquettes imprimées sur papier blanc mat et nous sommes désolés d'apprendre votre déception pour le service reçu. Cependant, nous sommes un peu confus car vous avez passé la commande le mardi 16.06.20 à 11:56 avec le paiement à suivre et les étiquettes imprimées vous ont été expédiées le mercredi 24.06.20 à 14:35, soit seulement 7 jours ouvrables après avoir passé le commande et en attente de paiement. Nous nous excusons évidemment que vous vous attendiez clairement à autre chose, mais nous nous réjouissons de l'opportunité de continuer à travailler avec vous et à fournir le service client dont vous avez besoin. Thank you for the repeat order of printed labels on matt-white paper and we are very sorry to learn of your dissapointment with the service recieved. However we are a little confused as you placed the order on Tuesday 16.06.20 at 11:56 with payment to follow and the printed labels were despatched to you on Wednesday 24.06.20 at 14:35 which is only 7 working days from placing the order and waiting for payment. We obviously apologise that you clearly expected something else, but look forward to the opportunity of continuing to work with you and provide the customer service that you require.

Posted 5 years ago

“Horrible company to deal with”

Helpful Report

Posted 5 years ago

Thank you for sharing your feelings publicly John and we have always tried to be supportive and fair, even crediting returned orders for incorrect material for direct thermal printing, although ordered online, after guidance was sought from our customer care team. Also thank you for the most recent order placed yesterday and we hope to continue being of service and to work to restore a satisfactory working relationship with E Pagani & Co. Ltd.

Posted 5 years ago

“Placed order on thursday for next day delivery, recieved item on tuesday 4 days after.”

Helpful Report

Posted 5 years ago

Thank you for the first order of large, full-sheet A4 labels Adam and we are sorry to learn that you are obviously dissapointed with the order fulfillment time. However your order was placed on our website at 22:14 on Thursday 07.05.20 and the following day (Friday 08.05.20) was a public holiday and then the weekend. Upon our production staff returning to work on Monday 11.05.20 your label order was despatched at 17:03:02 for next woirking-day delivery, as promised and we are not sure why you obvioulsy consider this unacceptable. We hope that we can still be of service when you next require labels, now you know that it is a next working-day service, excluding public holidays and weekends, as explained clearly on the website.

Posted 5 years ago

AA Labels is rated 4.7 based on 1,738 reviews