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AA Labels Reviews

4.7 Rating 1,442 Reviews

92 %

of reviewers recommend AA Labels

Company Reviews

Product Reviews

4.7

Based on 1,442 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About AA Labels:

AA Labels is a family owned business that specialises in designing, producing and printing labels, so for us the business is all about labels. We have become a market leader in labelling solutions and our labels are an integral part of products and systems used in every major market and industry sector.

Visit Website

Phone:

01733 808062

Email:

customercare@aalabels.com

Location:

AA Labels, 23 Wainman Road,PeterboroughCambridgeshirePE2 7BU
Peterborough
PE2 7BU

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AA Labels 5 star review on 4th March 2024

AA Labels 5 star review on 4th March 2024

AA Labels 5 star review on 2nd November 2023

AA Labels 5 star review on 2nd November 2023

AA Labels 5 star review on 18th September 2023

AA Labels 5 star review on 11th August 2023

AA Labels 5 star review on 4th August 2023

7

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The labels were good, a couple of points that were not so good were that on a roll of 200 labels, there were 2 joins, the labels over the joins had a red marking making them unusable and interrupted labelling the bottles. also, the cardboard roll was shorter than the width of the roll of labels which causes an issue with my label applicator.”

Hi Vincent, Firstly I would like to apologise for your experience. Joints are very common on roll labels however, if this is something that doesn't work for you then you can raise this with our customer care team who will communicate this with our production team. The standard size of the roll core is always equal to the width of the label not to the width of the backing paper, if you require the core size to be more than the label size then please inform our customer care team while placing an order in future as this is a bespoke service. We hope your next experience with AA labels will be a better one.

“Poor quality phone lines, every time I place an order it seems to take forever, every call takes 20 mins which is too long if you have limited phone lines in to the business. Also luckily I had the job delivered to me rather than direct to the customer as everything had aa labels splashed all over it so we had to undo all the packages and remove all the labels. When you supply to us you need plain packaging”

Hi Kevin, Firstly, I would like to apologise for the service you experienced. As a valued customer for several years, we hope that you are aware that we do take pride in our service standards for all our customer enquiries and orders, we are sorry that you feel on this occasion you have not received the service expected. We have highlighted this issue to our relevant department and one of our senior customer care team agents is trying to reach out to you over phone and email to talk about this experience and how we can improve, there is no response from your side. Please call us or respond to our email so we can resolve this issue, we hope to hear from you soon.

“The reason for only 2 stars is the poor communication. Your member of staff knew my order was urgent, and should have advised me that it wasn't enough just to reply to the email stating that I agreed with the copy of the printing I had ordered and to go ahead. Instead, it wasn't until several days had passed that they came back to me saying I needed to complete other forms before it was passed. This was not made clear to me. I assumed all was well. Very bad service.”

Thank you for bringing this matter to our attention. Our customer care team was in communication with you over e-mail and phone and shared the link to the soft proof and advised that we can’t approve the soft proof on behalf of you, it has to be approved by the customer. These were approved 3 days later on 08-12-22 at 4 PM and we dispatched the order on 13-12-2022 which was the 3rd day after the approval of the soft proof which is within our lead time. We would still like to apologize for the inconvenience caused and we hope your next experience with AA labels will be better.

“Labels are good but sadly the customer service when things go wrong with delivery is really bad. Outsourced and no help in resolving issues, won't send replacements for delayed or lost orders.”

Thank you for bringing this matter to our attention. Your order was placed on 05/12 with a next-day delivery service and we dispatched the order on the same day. The delivery service which was selected was Parcel Force and due to the strikes, your order was delayed by a day. This has also been communicated on our website. Please accept our apologies for the inconvenience this has caused and we hope your next experience with AA labels will be better.

“Unfortunately the printed labels didn’t arrive in the promised timescale sp we had to bin they. We ordered them for a weekend event but they arrived on the subsequent Monday”

Thank you for bringing this matter to our attention. You approved the soft proof on 31-10-22 after 4 PM and we dispatched the order on 03-11-2022 which was the 3rd day after the approval of the soft proof which is within our timeframe. You selected Parcel Force courier services; however, there is a message on our website regarding the strikes of Royal Mail & Parcel Force which could affect delivery and cause delays. There was no delay from our end and we dispatched your order within the timeframe. We would still like to apologise for the inconvenience and we hope your next experience with AA labels will be better.

“I love everything about the labels but the customer service is really letting the team down, it’s really disappointing. I spent nearly 3k on labels with you in the past and customer service back then was great. Now I’m looking to go elsewhere due to how unhelpful a member of your staff has been, this is due to lack of knowledge of the labels you offer, my questions going unanswered and also being told the wrong information. There has been no desire to help me whatsoever. This has really slowed down my label project and I’m now having to go elsewhere for it. It’s such a shame. I think some of your employers need more support and training.”

We are very sorry to learn of this Maxwell and thank you for taking the time to bring it to our attention. The matter is now under investigation with the customer care team and we will be in contact with you to let you know what changes have been implemented to prevent a repitition of your experience. We highly value your custom and look forward to restoring the standard of service to which you have become accustomed.

“Wasn't the colour we were looking for.”

Good Morning. I am sorry to hear that the material sample you ordered was not the colour you had hoped for. We offer this free service to allow our customers to check and view the material to make sure that it is suitable for use and application. Please do be in contact with our Customer Care Team if you would like to discuss other label material options. We shall be happy to help. Thank you. Laura.

“A éviter si vous êtes en UE.”

Merci pour la dernière commande d'étiquettes produits imprimées Sylvie et de nous avoir fait part également de votre ressenti, concernant les difficultés rencontrées lors de la livraison de cette commande. Il n'est pas courant qu'il soit difficile pour les commandes expédiées de dédouaner en France et bien qu'il y ait eu des problèmes au début du BREXIT en janvier de cette année, le service normal a plus ou moins repris et la majorité des clients en La France est satisfaite du service de livraison reçu. Nous espérons vivement que vous ne laisserez pas cet incident influencer outre mesure votre décision d'utiliser les étiquettes AA et nous nous réjouissons de continuer à être au service de Tariette Provence, chaque fois que vous aurez besoin d'étiquettes. Thank you for the latest order for printed product labels Sylvie and for also making us aware of your feelings, regarding the difficulties experienced with delivery of this order. It is not a common occurence for it to be difficult for shipped orders to clear customs in France and although there were problems at the inception of BREXIT in January of this year, normal service has more, or less, resumed and the majority of customers in France are happy with the delivery service received. We very much hope that you will not let this incident overly influence your decision to use AA Labels and look forward to continuing to be of service to Tariette Provence, whenever you require labels.

“Three times I have placed an order and used my TopCashback account. Not once has the cashback been recorded or paid. A bit of a swizz when they use affiliate marketing to get customers but don't pay the commissions!”

Thank you for the recent and latest orders for matt-white Polyethylene and gloss-white Polypropylene labels James and we are sorry to learn that your TCB account has not been credited with these purchases made. As we have explained in our email, you will need to contact TCB and make a claim for the missing purchases, but please be assured that we have never failed to honour an order placed via the TCB webiste. We hope that you resolve this quickly with TCB and look forward to continuing to be of service to Frabco.com, whenever you require labels.

“I have used this merchant three times via TopCashback and not once has my cashback been recorded. Bit of a swizz really being as I spent a lot and the cashback would have been healthy.”

Thank you for the recent and latest orders for matt-white Polyethylene and gloss-white Polypropylene labels James and we are sorry to learn that your TCB account has not been credited with these purchases made. As we have explained in our email, you will need to contact TCB and make a claim for the missing purchases, but please be assured that we have never failed to honour an order placed via the TCB webiste. We hope that you resolve this quickly with TCB and look forward to continuing to be of service to Frabco.com, whenever you require labels.

“I always use AA for my labels and never had problems. But this time, I got my labels on thinner paper without being asked. When I remove the tag from the sheet, it merely rolls up because of the thin paper. I want to be asked when you use a different paper as I ordered.”

Thank you for the latest repeat order of printed product labels and for also taking the time to write and bring this matter to our attention. We have asked a member of our customer care team to contact you to discuss this matter and please do not hesitate to contact us again should this not be resolved to your complete satisfaction. Thank you for using AA Labels and we look forward to continuing to be of service to Lecker Bites, whenever you require labels.

“Labels were of good quality, however they are let down by the label design software. I couldn't get my sample labels to print correctly on the sheet and there is no option to tweek the margin settings like you can with Avery and Online Labels software. Also the fact that the quality of the label output is reduced down to 72dpi is a very poor decision. They are trying to have you buy their printing service to get good 200dpi quality prints.”

Thank you for this review Martin and we will always improve the DPI for you, but at the moment our self-design modules are undergoing maintenence to improve the customer experience and the new version will hopefully include the option to adjust the margin settings as well.

“No trust at all , advance payment and no time to answer after receiving order !”

Merci pour la dernière commande répétée et nous nous excusons si nous avons manqué un appel de votre part, ce qui n'aurait pas été intentionnel. En tant qu'entreprise, l'une des nombreuses façons dont nous parvenons à maintenir de faibles frais généraux qui nous permettent d'offrir les meilleurs prix aux clients est d'accepter le paiement au moment de la commande. Ce n'est pas tant une question de confiance, mais plus lié à notre modèle commercial. Nous apprécions vraiment vos affaires régulières Bruno et espérons que nous pourrons continuer à être au service de KVR, chaque fois que vous avez besoin d'étiquettes. Thank you for the latest repeat order and we apologise if we have missed a call from you, which would not have been intentional. As a business one of the many ways in which we manage to maintain low overhead costs that enable us to offer the best prices to customers, is by taking payment at the point of order. It is not so much about trust, but more connected to our business model. We really appreciate your regular business Bruno and hope that we might continue to be of service to KVR, whenever you require labels.

“On initial contact seems capable and competent service, very helpful customer service. I needed A3 Labels for next day delivery and they confirmed they could achieve this and offered additional product advice on the usage of the labels. Around the time the delivery was expected the following day I received a call to advise that due to the volume of orders the goods had not been dispatched leading to significant disruption and reorganising of travel, other work and activities.”

We are very sorry that on your first order placed this happened Richard and we arranged for a FOC pre-12:00 delivery the following day. Please accept our apology and we hope that this initial experience will not dissuade you from using our services again, when you next require labels.

“Pas reçu”

Nous sommes désolés que Chronopost n'ait pas effectué votre livraison et reconfirmons que votre commande a été expédiée le mercredi 21.10.20 et nous vous remercions de l'avoir porté à notre attention, notre équipe de service client est en train d'enquêter et vous contactera sous peu. Merci pour cette dernière commande et nous le résoudrons à votre satisfaction. We are very sorry that Chronopost have not made your delivery and reconfirm that your order was despatched on Wednesday 21.10.20 and thank you for bring this to our attention, our customer care team are now investigating and will be in contact with you shortly. Thank you for this latest order and we will resolve this to your satisfaction.

“Constantly disappointed with AA Labels, but I have to use them because what I need is very specific and no one else does it. The usual issues are with delivery it’s almost always delayed and no one lets you know until you call/message them. I have to order waaay in advance to be safe and even then they struggle. They messed up a print delivery for me once and I was relying on it for deliveries which set me back quite a bit. Usually the product is good when it arrives and it’s always well packaged, so that’s something. Overall I need them but if there were alternative options, I’d go with someone else. I also never write bad reviews but I got an email and thought this might help.”

Thank you for the latest order Tom and for bringing your dissatisfaction to our attention and we have asked our customer care team-leader to investigate and contact you. This is not a typical response from our customers and we apologise and need to understand why you are experienceing the difficulties outlined in you your review. Your comments have indeed helped and we will be in touch. Thank you.

“What a waste of my time Naz, and a loss for your company. I asked for a blank A4 sample and received some 35mm dots. How am I supposed to check the print quality on these? I given you 2 stars for your delivery time.”

Thank you for making us aware of this Gary and you have already spoken with Nazmin in our customer care team and she has sorted out a sample label size that will allow you to test print more easily on your printer. In relation to the postal service offered by Royal Mail, your sample was posted at 14:05:30 on Friday 24.07.20 and delivered to your letterbox yesterday, Monday 27.07.20, which is perhaps a working day later than we would have hoped, but not within our control once collected. We very much hope that you find the gloss-white Polypropylene material for inkjet printing satisfactory and look forward to continuing to be of service when you require labels.

“Je n’ai pas reçu ma commande d’échantillons :-(”

Veuillez accepter nos excuses Nadege car vos échantillons ont été expédiés le 15.06.20 et un membre de notre service client organisera un deuxième jeu d'échantillons qui vous sera envoyé. Cordialement, AA Labels Please accept our apology Nadege because your samples were despatched on 15.06.20 and a member of our customer care team will organise a second sample set to be sent to you. Kind regards, AA Labels

“Service not good at all. Not 3-5 day delivery as stated. Its actually 3-5 day dispatch. You should make this clear because it effects how people order and which service they opt for. Such slow dispatch times for a product of this type is very much out of date by todays standards. DPD offer an excellent service, why wait such a long time to dispatch. Really doesn't make much sense at all.”

Thank you for bringing this to our attention Domenic and we have investigated this matter and respond as follows. Your order was palced via the website on Monday 01.06.2020 at 21:28 and produced and despatched on Thursday 04.06.2020 at 11:39:53 for delivery to you on Friday 05.06.2020, 4 days after placing the order. We do also offer a next-day service, which if you needed the labels quickly for only another £2.67 ex VATyou could have had the labels delivered on Wednesday 03.06.2020 We apologise that you were expecting a faster delivery and for future orders if you require a fast delivery, please select the next-day delivery option.

“I informed the receptionist that I'd need the order for Thursday but it didn't arrive. The delivery company came by and left a card but I didn't hear them knocking or ringing the doorbell, so it's been delayed even further and has meant that i've had to miss my market stall day and about £200! I'm devestated. It's now due tomorrow!”

Thank you for the latest order of matt-white Polyethylene labels on A4 Dry Edge sheets Tania and we are sorry to learn that you missed the courier delivery, although that is hardly our fault and a two-star rating as a consequence seems somewhat harsh. Nevertheless we look forward to continuing to be os service to Dream Thyme whenever you require labels.

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AA Labels is rated 4.7 based on 1,442 reviews