AA Labels Reviews

Name: AA Labels
Address: AA Labels, 23 Wainman Road,PeterboroughCambridgeshirePE2 7BU, Peterborough
Rating: 4.71

4.7 Rating 1,442 Reviews

92 %

of reviewers recommend AA Labels

4.7

Based on 1,442 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About AA Labels:

AA Labels is a family owned business that specialises in designing, producing and printing labels, so for us the business is all about labels. We have become a market leader in labelling solutions and our labels are an integral part of products and systems used in every major market and industry sector.

Visit Website

Phone:

01733 808062

Email:

customercare@aalabels.com

Location:

AA Labels, 23 Wainman Road,PeterboroughCambridgeshirePE2 7BU
Peterborough
PE2 7BU

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AA Labels 5 star review on 4th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After speaking with the team issues were sorted and delivery came on 🕰️”

Helpful Report

Hello Danny, we appreciate you sharing your feedback with us. It's great to know that our team successfully addressed and resolved the issues you faced. We sincerely apologize for any inconvenience caused by the one-day delay. Once again, thank you for your understanding and patience. If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out. We value your feedback and look forward to assisting you better in the future. 😊

“I prefer ordering over the phone to ordering online. I got a bit confused. However, I received the labels quickly as per usual. That's more important to me.”

Helpful Report

Hello Tania, Thank you for your latest plain order with our Matt White Polyethylene Permanent Adhesive labels on A4 Dry Edge Sheets and for taking the time to post this awesome review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊

“We’ve used AALabels for a few years and the quality of their blank labels is excellent. On this occasion we had a delay in despatch but cannot knock the quality.”

Helpful Report

Dear Gareth, Thank you for your latest plain order on our Matt White with Permanent Adhesive labels on rolls and for taking the time to post this awesome review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊

“The costumer service was professional and helpful.”

Helpful Report

Dear Daniel, thank you for your latest plain order on our Matt White Super Permanent Adhesive labels on A4 sheets and for taking the time to post this awesome review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊

“Having reconsidered my review, in which I said the postage was too high, I now believe that it was reasonable.”

Helpful Report

Dear John, thank you for your latest plain order on our Matt White Peelable Adhesive labels on A4 Dry Edge sheets, and also for taking the time to post this awesome review of your customer experience. Thank you for reconsidering your thoughts and amending the review. We look forward to continuing to be of great service to you whenever you require labels. 😊

“Good service communication.. Quailty of print excellent Only negative is their return/refund policy Otherwise 100% Ciaràn Ireland”

Helpful Report

Hello Ciaran, Thank you for your recent order which included plain and printed labels on A4 sheets. We'd like to express our gratitude for taking the time to share your feedback on your overall customer experience. Regarding our return policy, we require notification of any returns within 14 days of receiving your order. Regrettably, we were unable to process returns for your labels which were purchased more than 10 months ago. In the future, if you encounter a similar situation, please don't hesitate to reach out to us within 14 days of receipt. We sincerely apologize for any inconvenience this may have caused, we are committed to ensuring that your future interactions with AA Labels will be more satisfactory.

“I did find your website quite difficult to navigate I rang in the end to get some help. The young lady was very helpful, and the service was very good once the order was placed.”

Helpful Report

Hi Philip, thank you for your latest printed order with Matt White Super Permanent Adhesive labels on A4 Dry Edge sheets, and also for taking out the time to post this amazing review of your customer experience. We do apologies that you find our website quite difficult to navigate. It has been shared with the relevant team. Your kind words about your customer service experience mean a lot to us. We look forward to continuing to be of great service to you whenever you require labels. 😊

“Speedy service and good quality product. Would recommend.”

Helpful Report

Dear Rose, thank you for your latest plain order on our Matt White with Permanent Adhesive labels on A4 sheets and also for taking out the time to post this awesome review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊

“Produit conforme et livraison rapide. Interface pour Mac OS 10.10.5 Yosemite, difficile à utiliser.”

Helpful Report

Hello Jean, we thank you for your recent order of our matte white permanent adhesive labels on A4 sheets with dry edges and also for taking the time to post this review on your excellent customer experience. We hope we can continue to serve you, whenever you need labels 😊 Bonjour Jean, nous vous remercions pour votre dernière commande de nos étiquettes adhésives permanentes blanc mat sur feuilles A4 à bords secs et aussi pour avoir pris le temps de poster cet avis sur votre excellente expérience client. Nous espérons pouvoir continuer à vous servir, chaque fois que vous aurez besoin d'étiquettes 😊

“Next day order placed but unfortunately, due to apparent system issues, was not sent out until the next day. Due to problems with the delivery courier the order was not delivered until 4 days after it should have been”

Helpful Report

Thank you for your review and for bringing this to our attention. We sincerely apologize for the issues you have faced from the delay in the dispatch of your order due to our system error. Our agent has been in touch and I believe this has been dealt with and you are satisfied with the outcome. While we strive to provide a seamless delivery experience, there are instances where external factors, such as courier issues, are beyond our control. This matter was taken seriously and it was raised with our courier partners to prevent such occurrences in the future. We hope your next experience with AA labels will be a better one.

“There were alot of problems with the delivery by parcelforce but AA labels called me every day to check and rearranged the delivery with DPD, who were very efficient.”

Helpful Report

Dear Christine, thank you for your review and for bringing this to our attention. We sincerely apologize for the issues you have faced from the delay in the dispatch of your order due to our system error. Our agent has been in touch and tried our best to resolve and arranged the delivery with DPD and we are happy to see that you are satisfied with the outcome. While we strive to provide a seamless delivery experience, there are instances where external factors, such as courier issues, are beyond our control. This matter was taken seriously and it was raised with our courier partners to prevent such occurrences in the future. We hope your next experience with AA labels will be a better one. 😊

“Very good & prompt service. Ordering on website can be tricky but that's because there are so many options.”

Helpful Report

Dear Barry, thank you for your latest printed order with our Matt White Permanent Adhesive labels on A4 Dry Edge sheets and also for taking out the time to post this review of your amazing customer experience. We look forward to continuing to be of great service to you whenever you require labels. 😊

“I was really pleased with the labels and print quality. The product was worth 5*s. The only reason why I have deducted a mark is because of the ordering process on the website. It is very confusing and not at all dyslexia friendly. I had to get someone else to make the order for me because I just found the website impossible to navigate. Had I not had someone else to do this for me, I would not have been able to place the order and would have gone elsewhere.”

Helpful Report

Thank you for your latest printed order with our Semi-Gloss White Permanent adhesive labels on A4 Dry Edge sheets, and also for taking out the time to post this review of your customer experience. We have forwarded your feedback to our development team and one of our agents will contact you shortly. We do apologies that you have faced difficulty while using our website. You can always contact our customer care team by phone (01733 588390) or e-mail at customercare@aalabels.com. We hope your next experience with AA labels will be a better one.

“Excellent printing quality”

Helpful Report

Thank you for your latest sample order of Matt White Permanent Adhesive Labels and for also taking the time to post this review of your great customer experience. We look forward to continuing to be of service, whenever you require labels.

“Labels took longer than expected but when they arrived they look incredible, can't fault them. I'd rather wait longer yo get them as perfect as they are. Thank you!”

Helpful Report

Thank you for your latest printed order on our Coated Bright Silver Polypropylene Permanent Adhesive labels with Gloss Lamination on rolls, and also for taking out the time to post this review of your customer experience. We look forward to continuing to be of great service to you whenever you require labels.

“Great service. Thann you”

Helpful Report

Thank you for your latest order of plain labels with Matt White Paper Labels with Permanent Adhesives on A4 Dry Edge Sheets and for also taking the time to post this review of your great customer experience. We look forward to continuing to be of service, whenever you require labels.

“Although I'd ordered blank labels from AA labels before, I'd never used their service to print my design on labels before. The online design tool was clunky and poor, so I downloaded a template and created the design and then uploaded it. The review process, which you have to wait for before you can approve the design and the labels can be printed, took a full day, which seems excessive to me, but once that was done, they were produced fairly quickly. Sadly, because of the postal strikes I felt I had to pay the extra to get courier delivery, and I'm glad I did. Would I use this service again? Not sure, to be honest. For a small volume the costs are a bit prohibitive, although the printing and the labels are good, hence the 4 stars.”

Helpful Report

Thank you for your latest printed order on our Matt White Permanent Adhesive A4 Dry Edge Sheet labels, and also for taking out the time to post this review of your customer experience. I have forwarded your concerns to the relevant department who will look into this. We require 24 hours for a soft proof to be created and sent, we however dispatched your order within 3 days from approval. We hope to be of great service to you whenever you require labels.

“I love the quality of AA labels. I order the high gloss waterproof labels which prevent oil damage to the label from my products. Would highly recommend”

Helpful Report

Thank you for your latest printed order on our High Gloss White Permanent Adhesive A4 Dry Edge Sheet labels, and also for taking out the time to post this review of your customer experience. We look forward to continuing to be of great service to you whenever you require labels.

“Good service good help from agent delivery a bit slow”

Helpful Report

Thank you for your latest printed order on our Matt White Permanent Adhesive A4 Dry Edge labels on sheets, and also for taking out the time to post this review of your customer experience. We look forward to continuing to be of great service to you whenever you require labels.

“Great products at great prices! I personally just think the website could be slightly more optimised for mobile phone use”

Helpful Report

Thank you for your latest order of sample labels with Matt White Opaque Permanent Adhesive Paper labels and Semi-Gloss White/Opaque Permanent Labels on A4 Dry Edge sheets and for also taking the time to post this review of your great customer experience. I have sent your suggestion to the relevant department to look into. We look forward to continuing to be of service, whenever you require labels.

AA Labels is rated 4.7 based on 1,442 reviews