AA Labels Reviews

Name: AA Labels
Address: AA Labels, 23 Wainman Road,PeterboroughCambridgeshirePE2 7BU, Peterborough
Rating: 4.71

4.7 Rating 1,620 Reviews

92 %

of reviewers recommend AA Labels

4.7

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About AA Labels:

AA Labels is a family owned business that specialises in designing, producing and printing labels, so for us the business is all about labels. We have become a market leader in labelling solutions and our labels are an integral part of products and systems used in every major market and industry sector.

Visit Website

Phone:

01733 808062

Email:

customercare@aalabels.com

Location:

AA Labels, 23 Wainman Road,PeterboroughCambridgeshirePE2 7BU
Peterborough
PE2 7BU

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Labels are fine normally delivered in time had a slight delay but was kept informed. Unfortunatley the labels wer put on a pallet in very flimsy boxes - when I removed from pallet the boxes were not adequate for the weight of the label rolls - new heavier duty boxes had to be purchased as the rolls of labels would get damaged or not have a good shelf live.”

Helpful Report

Posted 4 days ago

“Hi AALabels, I'm only doing a review for 1 reason - your despatch. It is poor these days. Having ordered from you for well over a decade now, it is getting slower and slower. And more and more expensive. Perhaps that's the point. But to more long-term, loyal customers, I feel you should not be charging such high figures(remember, anyone can log into any of the portal shipping websites and get 10kg boxes shipped by FedEx, DPD or many many others for less than £6) just to get the order there in reasonable time. ANd if you need the point proved - having selected the free service, it did not arrive in time for me to give a review, despite you requesting one!”

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Posted 2 weeks ago

“AA have always been highly efficient and professional. They are rapid in getting orders out and I can't rate them highly enough.”

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Posted 2 months ago

Hello Tania, thank you for Plain Matt White Polyethylene Permanent A4 Dry Edge Sheet Labels order and also for taking the time to post this amazing review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels or cartons.🙂

Posted 2 months ago

“I requested some samples and they arrived very quickly”

Helpful Report

Posted 2 months ago

Hello Keith, thank you for the Sample Labels order and also for taking the time to post this amazing review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels or cartons.🙂

Posted 2 months ago

“peelable labels work well.”

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Posted 2 months ago

Hello, thank you for Plain Matt White - Peelable A4 Dry Edge Sheet Labels order and also for taking the time to post this amazing review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels or cartons.🙂

Posted 2 months ago

“Quick good service. The labels are exactly what we asked for, good quality.”

Helpful Report

Posted 3 months ago

Hello Tim, Thank you for Printed Coated Bright Silver Polypropylene Permanent adhesive roll Labels order, your patience throughout the process and also for taking the time to post this amazing review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels or cartons.🙂

Posted 2 months ago

“Great service from AA, great quality labels. Courier service form Parcelforce was rubbish. We paid for an express service, plus a.m. delivery and the parcels did not arrive for 4 days. Not AA fault but completely affected our production process”

Helpful Report

Posted 5 months ago

Hello Steve, Thank you for your A4 Dry Edge Sheet Labels order and for your honest review. We’re sorry for the inconvenience caused by the delays with the courier. While their actions are outside our control, we understand how this impacted your production process and truly appreciate your patience. We're glad we could assist in resolving the issue. Your kind words about our labels and service mean a lot to us, and we look forward to providing you with a smoother experience in the future. We look forward to continuing to be of great service to you whenever you require labels or cartons.

Posted 4 months ago

“Good value, efficient service, offering enough label dimension options to exactly match my packaging sticker needs. This was all done online - I dont remember the customer service, dont think I needed it.”

Helpful Report

Posted 5 months ago

Hello Jamie, Thank you for your Printed Matt White Paprt Permanent A4 Dry Edge Sheet Labels order and also for taking the time to post this amazing review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels or cartons.🙂

Posted 5 months ago

“Ordering was easy (re-using a design from a year ago) and delivery efficient. I was rather disappointed with the price, but a custiomer services person got in touch to explain the costs, which was very proactive of this company. So although this was initially going to be a 3-star review, I've upgraded it to 4 stars.”

Helpful Report

Posted 6 months ago

Hello Adrian, Thank you for your recent order of Matt White Permanent A4 Sheet Labels and for updating the review you left for us. We're pleased to hear that our explanation of the pricing structure and label evaluation process was helpful. We greatly appreciate your understanding and look forward to continuing to provide you with exceptional service for your label and carton needs.

Posted 6 months ago

“Not bad at all good”

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Posted 6 months ago

Hello John, Thank you for your Printed Polypropylene Permanent adhesive labels order and also for taking the time to post this amazing review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels or cartons.🙂

Posted 6 months ago

“Things gwet more and more difficult to make a payment. Not AAlabels fault”

Helpful Report

Posted 7 months ago

Hello Donald, Thank you for your recent order of Plain Matt White - Permanent A4 Dry Edge Sheet Labels and for taking the time to share your feedback. We’re sorry to hear you found the payment process challenging. While we understand this is outside our direct control, we have a dedicated team available to assist with any issues you may encounter. Please don’t hesitate to reach out to us on our secure line at 01733 588390, and we’ll be happy to help. We truly value your business and are delighted to know that we’ve met your expectations in other areas. Your feedback encourages us to maintain our high standards of quality and service. We look forward to continuing to serve your label and carton needs in the future.

Posted 6 months ago

“Not delivered as quickly as advised when placing order but satisfactory on the whole. Good well packed and presented. Will use again.”

Helpful Report

Posted 8 months ago

Hello, Thank you for your Plain Matt White - Permanent A4 Dry Edge Sheet Labels order and also for taking the time to post this amazing review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. In the future, we will try our best to meet your lead time expectations as well. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels or cartons.

Posted 8 months ago

“Good service, turnaround time is fine”

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Posted 8 months ago

“The parcel was eventually delivered after the problem with Parcel force.”

Helpful Report

Posted 10 months ago

Hello Graham, thank you for your feedback. We sincerely apologize for the inconvenience you faced with Parcel Force. We're pleased to hear that your parcel was eventually delivered. Parcel Force has informed us that their driver encountered difficulties locating your address. We greatly appreciate your patience and understanding during this time. We have already communicated this issue to Parcel Force to ensure smoother deliveries in the future. Should you have any additional concerns or require further assistance, please do not hesitate to reach out to us.

Posted 10 months ago

“After speaking with the team issues were sorted and delivery came on 🕰️”

Helpful Report

Posted 1 year ago

Hello Danny, we appreciate you sharing your feedback with us. It's great to know that our team successfully addressed and resolved the issues you faced. We sincerely apologize for any inconvenience caused by the one-day delay. Once again, thank you for your understanding and patience. If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out. We value your feedback and look forward to assisting you better in the future. 😊

Posted 1 year ago

“I prefer ordering over the phone to ordering online. I got a bit confused. However, I received the labels quickly as per usual. That's more important to me.”

Helpful Report

Posted 1 year ago

Hello Tania, Thank you for your latest plain order with our Matt White Polyethylene Permanent Adhesive labels on A4 Dry Edge Sheets and for taking the time to post this awesome review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊

Posted 1 year ago

“We’ve used AALabels for a few years and the quality of their blank labels is excellent. On this occasion we had a delay in despatch but cannot knock the quality.”

Helpful Report

Posted 1 year ago

Dear Gareth, Thank you for your latest plain order on our Matt White with Permanent Adhesive labels on rolls and for taking the time to post this awesome review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊

Posted 1 year ago

“The costumer service was professional and helpful.”

Helpful Report

Posted 1 year ago

Dear Daniel, thank you for your latest plain order on our Matt White Super Permanent Adhesive labels on A4 sheets and for taking the time to post this awesome review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊

Posted 1 year ago

“Having reconsidered my review, in which I said the postage was too high, I now believe that it was reasonable.”

Helpful Report

Posted 1 year ago

Dear John, thank you for your latest plain order on our Matt White Peelable Adhesive labels on A4 Dry Edge sheets, and also for taking the time to post this awesome review of your customer experience. Thank you for reconsidering your thoughts and amending the review. We look forward to continuing to be of great service to you whenever you require labels. 😊

Posted 1 year ago

“Good service communication.. Quailty of print excellent Only negative is their return/refund policy Otherwise 100% Ciaràn Ireland”

Helpful Report

Posted 1 year ago

Hello Ciaran, Thank you for your recent order which included plain and printed labels on A4 sheets. We'd like to express our gratitude for taking the time to share your feedback on your overall customer experience. Regarding our return policy, we require notification of any returns within 14 days of receiving your order. Regrettably, we were unable to process returns for your labels which were purchased more than 10 months ago. In the future, if you encounter a similar situation, please don't hesitate to reach out to us within 14 days of receipt. We sincerely apologize for any inconvenience this may have caused, we are committed to ensuring that your future interactions with AA Labels will be more satisfactory.

Posted 1 year ago

AA Labels is rated 4.7 based on 1,620 reviews