AA Labels Reviews

Name: AA Labels
Address: AA Labels, 23 Wainman Road,PeterboroughCambridgeshirePE2 7BU, Peterborough
Rating: 4.71

4.7 Rating 1,442 Reviews

92 %

of reviewers recommend AA Labels

4.7

Based on 1,442 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About AA Labels:

AA Labels is a family owned business that specialises in designing, producing and printing labels, so for us the business is all about labels. We have become a market leader in labelling solutions and our labels are an integral part of products and systems used in every major market and industry sector.

Visit Website

Phone:

01733 808062

Email:

customercare@aalabels.com

Location:

AA Labels, 23 Wainman Road,PeterboroughCambridgeshirePE2 7BU
Peterborough
PE2 7BU

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AA Labels 5 star review on 4th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Les délais sont malheureusement de plus en plus long”

Helpful Report

Dear Customer, we're sorry for the delay in your order, and we understand it's frustrating. The holdup happened because we got more orders than usual due to Christmas, and we were short-staffed for a bit. We have also kept you posted about the delay and we apologize for any inconvenience caused by the extended wait time. We understand the importance of timely deliveries and are actively working to address these issues to prevent future delays. Your patience is valued, and we regret any disappointment caused. We appreciate your understanding and look forward to the opportunity to serve you better in the future. Cher client, nous sommes désolés du retard de votre commande et nous comprenons que cela soit frustrant. Le retard s'est produit parce que nous avons reçu plus de commandes que d'habitude à cause de Noël et que nous avons manqué de personnel pendant un moment. Nous vous avons également tenu au courant du retard et nous nous excusons pour tout inconvénient causé par le temps d'attente prolongé. Nous comprenons l’importance de livraisons ponctuelles et travaillons activement à résoudre ces problèmes afin d’éviter de futurs retards. Votre patience est appréciée et nous regrettons toute déception causée. Nous apprécions votre compréhension et attendons avec impatience l’opportunité de mieux vous servir à l’avenir.

“Ordering process simple but delivery by Parcelforce a nightmare. They don't have enough delivery drivers so they claim they cannot find your property.”

Helpful Report

“Having reconsidered my review, in which I said the postage was too high, I now believe that it was reasonable.”

Helpful Report

“Labels are fine. Postage is too high.”

Helpful Report

“Ok but one of the colours has come through with 42 labels per roll which basically makes them useless. Not sure why they wouldn't just put it on 1 roll...”

Helpful Report

Thank you for your review. We would like to apologise for your experience. We have investigated this and can confirm the order was placed with the most cost-effective roll option, ensuring that you would not incur any additional charges. For this specific order, rewinding the labels to put on 1 roll is not advisable, as it will result in six joints on 1 roll, which does not align with our recommended standards. However, if you have any specific requirements in the future, such as requesting a single design on 1 roll, kindly inform our customer care team accordingly, and they will accommodate your request. We again apologize for any inconvenience this may have caused you. We hope your next experience with AA labels will be a better one.

“Ordered some custom labels due to the odd sized needed for an A5 arch-level file. friendly and helpful enough but they re having to investigate the printing template as it doesn't line up.”

Helpful Report

Hello Hayden, Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the slight misalignment of the template for printing onto the label sheets. Our team is addressing the problem to ensure better accuracy in the future. Your feedback is appreciated, and we're committed to improving our services. We hope your next experience with AA labels will be a better one.

“Print, price & professionism is always good Super long lead times though, if they could fix this they would be twice as busy I often use other company's when a 2 -3 week enquiry to delivery will not suffice”

Helpful Report

Thank you for bringing this matter to our attention. Taking into account the slight delay of one day in sending the soft proof, we took immediate action to speed up the process and sent out the order within our promised lead time. To ensure we uphold our commitment, we arranged for next-day delivery. Additionally, our agent had also communicated to you via email that the delivery would take 10 working days due to it being an embellishment order which is a longer process as we have to order a plate from our suppliers. Nonetheless, we sincerely apologise for any inconvenience caused, and we are working on how we can improve our lead times on embellishment orders going forward.

“Service was quick and efficient. When the label arrived, the colour of the label was a little darker than had been expected from the artwork.”

Helpful Report

I am sorry to hear your experience with AA Labels on this occasion wasn't a good one. One of our agents will be in contact with you shortly to take further details in order to investigate this further. We hope your next experience with AA labels will be a better one.

“Hi, Thanks for the sample of stickers, unfortunately, they were not sticky enough as the target for the stickers is very slightly dusty. Regards Brian”

Helpful Report

Thank you for bringing this matter to our attention. We have had a conversation going on with you regarding your use and application and one of our agents is in contact with you. We have raised another sample with a different material which might fulfill your need and makes your experience better with us. Please accept our apologies for the inconvenience and we hope your next experience with AA labels will be better.

“Great labels but we get most of our labels from a different company now as I cant get the aa labels templates to match with my simple software.”

Helpful Report

Thank you for bringing this matter to our attention and we do apologise for the inconvenience caused. We have already highlighted this issue to our relevant department and one of our customer care team member is in touch with you to talk through further. We hope your next experience with AA labels will be better.

“Good paper, but late delivery”

Helpful Report

Thank you for bringing this matter to our attention. I would like to inform you that your order was delayed due to the high volume of next-day orders. Please accept our apologies for any inconvenience and we hope your next experience with AA labels will be better.

“AA are efficient and professional”

Helpful Report

Good Morning. Thank you for placing an order on sheets with Matt White Polyethylene Permanent Adhesive labels on A4 Dry Edge Sheets and for also taking the time to post this review of your customer experience. You have given us a 3-star rating, We would be grateful if you could advise us where you feel we could have done better as the review rating is negative.

“Experience wasn't great. I was looking for some metallic finish labels with a matching wax ribbon. I found the labels easily enough, although the search facility on the site isn't as good or consistent as it could be. I couldn't find the wax ribbon anywere. Posted a question on the chat which promised a fast response. No response after an hour. I found the wax ribbon elsewhere, so ordered that from the other supplier and the labels rolls from AA Labels, all for next day delivery. The order was placed with more than 2 hours to go before the order cutoff time, and I paid £6.50 for Next Day delivery. Wax rolls arrived next day from the other supplier, but no labels from AA. Checked the site, found a reply had been posted to my question that morning (about 18 hours after my original request). When I tried to look at the reply, the web page refeshed and the reply was discarded because the chat was too old. The labels actually _shipped_ later that day, and arrived the following day. No refund given for shipping, although they knew they shipped a day late. The labels themselves are great, but the ordering process and web site could be significantly improved. I'll use them again, but only if I can't find the labels elsewhere, and won't bother paying for faster delivery.”

Helpful Report

Thank you for this frank, but fair review of your customer experience Roger, for which we apologise. We do not provide thermal-printer consumables, other than label rolls and we are at a loss to understand how members of our customer care missed the live-chat, particularly as we can find no record of it in the system logs. We have investigated and understand why your labels were not shipped the same-day, as they should have been and we have no intention of retaining the delivey charge for next-day delivery when we did not provide this service. Please speak with a member of our customer care tea when convenient for you. We fulfill hundreds of orders a day and generally our review rating ar higher than the industry average and hope to demonstrate this when you next need to torder labels. We are also constantly reviewing the website and customer journey to improve teh experience and will certainely take your comments into consideration. Thank you for this first order and we look forward to the opportunity of changing your opnion of us with the delivery of the next one.

“First class products”

Helpful Report

Thank you for the latest order of printed labels Ilyas and for also taking the time to post this review of your customer experience. We look forward to continuing to be of service, whenever you require labels.

“Good morning, value for money I think nothing comes close to you ! the second time I work with you for a big order for the second time the same communication problem occurs , terrible communication problem which means wasting time and of course at some point the "tones rise" .Turns out the tech department was right about the problems with the mockups they gave you to work on...... I received the labels correctly and without any problems...... I hope next time we go even faster”

Helpful Report

Merci pour vos commandes d'étiquettes imprimées Stephanos et pour avoir également publié cet avis sur votre expérience client. Nous nous excusons pour les difficultés de communication et espérons les résoudre rapidement. En attendant, nous sommes impatients de continuer à être au service de SASU L'huile D'olive Tagaris, chaque fois que vous avez besoin d'étiquettes. Thank you for your printed label orders Stephanos and for also publishing this review of your customer experience. We apologise for the communication difficulties and hope to resolve these soon. In the meantime, we look forward to continuing to be of service to SASU L'huile D'olive Tagaris, whenever you require labels.

“I’m glad someone from Aa labels phoned me: I couldn’t find the labels I had ordered previously on the website and they, of course, managed to complete my order. It would have been better had I been able to do this by myself but I have had similar issues before. Fingers crossed next time… I have returned to this company because the labels are great.”

Helpful Report

Dear Sue. I am sorry to hear that you were having some difficulties re-ordering your labels through the website. I have now checked your account and you should have no problems clicking on the re-order button next time, however, the Customer Care Team shall be more than happy to help if required. Thank you for your order. Laura

“Repeat orders shouldn't have to jump through as many hoops as the initial ordering process creates. Once the order is in place, it should be easy to repeat. Also the colour isn't consistent - even with all the checks that are put in place.”

Helpful Report

Dear Susannah, Thank you for your repeat custom over the last several years. We do have the re-order function on our website once you have logged into your account. This allows you to add a repeat order to the basket with a couple of clicks of a button. The soft-proof approval is an automated process and is in place to make sure that the correct artwork will be printed at the final stage for you. Please note that we are unable to guarantee colour matching on standard sheet printing as several variables affect the shade in colours. There are options for you to consider to be able to achieve better consistency in colour such as superior print or moving your labels onto rolls. Please do not hesitate to contact the team if you would like to discuss and explore these options further. Thank you for sharing your review. Laura.

“Your products are quite good and delivery is quick but they are too expensive compared to some clients selling the same stuff.”

Helpful Report

Hello Theodore. Firstly, thank you for your first recent order placements with AA Labels. We do pride ourselves on the quality of the products we offer and over 90% of our A4 label sheets benefit from having a dry edge. Please do consider this beneficial feature when comparing the product and prices to our competitors. Thank you. Laura.

“Customer Service Not As Good As It Has Been”

Helpful Report

Dear Kevin, I am disappointed to learn that you have not received the high level of customer service that you have previously. We shall be in contact with you soon so we can discuss your comments with you in more detail. Thank you. Laura.

“On an average one only”

Helpful Report

Good Afternoon. Thank you for taking the time to leave a review. I am unable to find an order reference number or any correspondence we have had with you. If you would like to contact our Customer Care Team to share your feedback in further detail we would appreciate this. This would help us improve our ability to provide the best service possible. Thank you. Laura.

AA Labels is rated 4.7 based on 1,442 reviews