AA Labels Reviews

Name: AA Labels
Address: AA Labels, 23 Wainman Road,PeterboroughCambridgeshirePE2 7BU, Peterborough
Rating: 4.71

4.7 Rating 1,443 Reviews

92 %

of reviewers recommend AA Labels

4.7

Based on 1,443 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About AA Labels:

AA Labels is a family owned business that specialises in designing, producing and printing labels, so for us the business is all about labels. We have become a market leader in labelling solutions and our labels are an integral part of products and systems used in every major market and industry sector.

Visit Website

Phone:

01733 808062

Email:

customercare@aalabels.com

Location:

AA Labels, 23 Wainman Road,PeterboroughCambridgeshirePE2 7BU
Peterborough
PE2 7BU

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AA Labels 5 star review on 4th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent items & service, thank you.”

Helpful Report

Dear Brian, thank you for your latest plain order on our Gloss White Inkjet with Permanent Adhesive labels on rolls and for taking the time to post this awesome review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊

“AA Labels provided outstanding support in finding a suitable solution for my company’s needs. Samples were provided next day together with helpful information on their website. Thank you AA labels!”

Helpful Report

Dear Stuart, thank you for your latest sample order on our Matt White Polyethylene with Permanent Adhesive labels on A4 Dry Edge sheets and for taking the time to post this awesome review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊

“Excellent quality and great service. Thank you AA labels.”

Helpful Report

Hello Trisha, Thank you for your recent printed order with Matt White Permanent Adhesive labels on A4 Dry Edge sheets, and also for taking the time to post this amazing review of your customer experience. Your kind words about your customer service experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊

“Perfect as usual.”

Helpful Report

Hello Ibrahim, Thank you for your latest printed order with our Gloss White Polypropylene Super Permanent Adhesive on rolls, and also for taking the time to post this review of your customer experience. We look forward to continuing to be of great service to you whenever you require labels. 😊

“Great service and speedy delivery.”

Helpful Report

Dear Julie, thank you for your latest plain order on our Matt White with Permanent Adhesive labels on A4 Dry Edge sheets and for taking the time to post this awesome review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊

“Much better than last year - the helpline seems more on the ball, less confused / confusing, & able to quickly answer queries. Labels themselves & turn-around time usual excellent standard. I really appreciated being told I'd specified a couple of things that weren't needed / were contradictory & subsequently given a refund for that part of my order. Thank you.”

Helpful Report

Hello Ray, Thank you for your recent printed order with Matt White Polyethylene Opaque Permanent Adhesive labels on rolls, and also for taking the time to post this amazing review of your customer experience. Your kind words about your customer service experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊

“Perfect labels, great speedy delivery.”

Helpful Report

Dear Roselle, thank you for your latest plain order on our Matt White Permanent Adhesive labels on A4 sheets, and also for taking the time to post this awesome review of your customer experience. We look forward to continuing to be of great service to you whenever you require labels. 😊

“I was very impressed with the level of customer service, the products and the speed in which my order was sent out. Excellent first experience with AA Labels”

Helpful Report

Dear David, thank you for your latest plain order on our Fluorescent Orange, Matt Yellow, and Matt Green with Permanent Adhesive labels on rolls and for taking the time to post this awesome review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊

“Labels won't stick onto the item we need to stick them onto and AA labels aren't responding to our request to collect them. I have written over 10 emails and it's been two weeks to they and get this resolved. We have been using them for many years but at this rate they will lose a valuable customer and I will be contacting my bank to get a refund. They have falsely advertised. Stickers need to stick. Shame their customer service lets customers down when there is a problem.”

Helpful Report

Dear Daniel, Thank you for raising your recent concern about feeling unassisted by our team. We have thoroughly investigated the matter and we are always mindful of the significance of a resolution that is satisfactory for both parties. You were kept up to date throughout the investigation and updated following each step of the process. As the complaint was raised about the product being faulty, we had to thoroughly investigate the matter in case this had a wider impact. After our investigation, we reached the conclusion that the labels were not faulty and it appeared that an incorrect product had been ordered. This observation was confirmed at your end, indicating that the issue lay beyond the functionality of our labels. We also sent you a summary email before the production of your labels, therein asking you to confirm all specifications, which you did. You advised that you would leave several negative reviews should we fail to replace or refund, which you have done. Furthermore, you offered to remove your reviews if we replaced or refunded your order and we have respectfully declined your offer. We would also like to take this opportunity to thank you for placing more orders after this complaint was raised; we are pleased to have not lost you as a valued customer.

“Having reconsidered my review, in which I said the postage was too high, I now believe that it was reasonable.”

Helpful Report

Dear John, thank you for your latest plain order on our Matt White Peelable Adhesive labels on A4 Dry Edge sheets, and also for taking the time to post this awesome review of your customer experience. Thank you for reconsidering your thoughts and amending the review. We look forward to continuing to be of great service to you whenever you require labels. 😊

“Having reconsidered my review, in which I said the postage was too high, I now believe that it was reasonable.”

Helpful Report

“5⭐️ service and advice from Saba. Looking forward to receiving my first batch of labels. Thank you 😊”

Helpful Report

Hello Cathie, Thank you for your recent printed order with Matt White Permanent Adhesive labels on A4 sheets, and also for taking the time to post this amazing review of your customer experience. Your kind words about your customer service experience mean a lot to us. We have passed on your comments to Saba who would like to thank you for the appreciation. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊

“I ordered some samples of three different sticker papers to figure out what type of paper would be best for a product I'm making. Not only were the samples free, they arrived very quickly, and were professionally packaged. They also were very responsive when I emailed them about a minor issue I had with their website. The sticker paper samples were also a decent size and allowed me to figure out which type I needed. I will definitely be making an order with them.”

Helpful Report

Dear Sarah, thank you for your latest sample order and for taking the time to post this awesome review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊

“As always a reliable and efficient service”

Helpful Report

Dear Janine, thank you for your latest plain order on our Gloss White Polypropylene Inkjet with Permanent Adhesive labels on A4 Dry Edge sheets and for taking the time to post this awesome review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊

“Labels are fine. Postage is too high.”

Helpful Report

“Good quality labels. Came on time. Thank you, Monik”

Helpful Report

Dear Monika, thank you for your latest plain order on our Thermal Eco Yellow with Permanent Adhesive labels on rolls and for taking the time to post this awesome review of your customer experience. We look forward to continuing to be of great service to you whenever you require labels. 😊

“Labels are spot on and I love the wide variety they offer. Customer service is good too.”

Helpful Report

Dear Fred, thank you for your latest plain order on our Matt White with Permanent Adhesive labels on sheets and for taking the time to post this awesome review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊

“Appalling service. I selected my printer type and then chose the size of label. However the labels that arrived do not fit the printer at all. I have asked to return them for a refund. Several emails and phonecalls later and AA Labels are still asking me questions before agreeing that I can return for a refund. I will not be using AA labels again. There are plenty of other companies to choose from.”

Helpful Report

“Ok but one of the colours has come through with 42 labels per roll which basically makes them useless. Not sure why they wouldn't just put it on 1 roll...”

Helpful Report

Thank you for your review. We would like to apologise for your experience. We have investigated this and can confirm the order was placed with the most cost-effective roll option, ensuring that you would not incur any additional charges. For this specific order, rewinding the labels to put on 1 roll is not advisable, as it will result in six joints on 1 roll, which does not align with our recommended standards. However, if you have any specific requirements in the future, such as requesting a single design on 1 roll, kindly inform our customer care team accordingly, and they will accommodate your request. We again apologize for any inconvenience this may have caused you. We hope your next experience with AA labels will be a better one.

“Good service communication.. Quailty of print excellent Only negative is their return/refund policy Otherwise 100% Ciaràn Ireland”

Helpful Report

Hello Ciaran, Thank you for your recent order which included plain and printed labels on A4 sheets. We'd like to express our gratitude for taking the time to share your feedback on your overall customer experience. Regarding our return policy, we require notification of any returns within 14 days of receiving your order. Regrettably, we were unable to process returns for your labels which were purchased more than 10 months ago. In the future, if you encounter a similar situation, please don't hesitate to reach out to us within 14 days of receipt. We sincerely apologize for any inconvenience this may have caused, we are committed to ensuring that your future interactions with AA Labels will be more satisfactory.

AA Labels is rated 4.7 based on 1,443 reviews