“Unfortunately my item arrived and I was unhappy with it.
My daughters name is Evie, yet the font made it look like something completely different so I am unable to use the item.
I contacted customer services who stated that there is nothing they can do as it is a personalised item.
The issue was with the font and I feel that there should be options for people to choose whichever font they would like. A complete waste of my money!”
“My item came damaged and when requesting a partial refund..the company instead provided a £20 voucher to spend in store within 6 months..encouraging me to spend more money with the company. The store is pretty expensive, and I would have to spend £50 to get free delivery. Wasn’t the best outcome, and the decent thing to do..would’ve have been to offer the partial refund as requested.”
“Too expensive for the poor service I received.
The “luxury” gift box was all split and broken and my items weren’t posted for a week until I had to contact customer service!”
“The items I ordered are very good quality and are reasonably priced . Also having items personalised make them more special .
Kept up to date with process of order . The packaging of the order was lovely .”
“After I had placed my order I realised I wanted to make a change… customer services were brilliant and sorted it without any hesitation! Fantastic customer services and amazing gifts”
“Oh how I loved receiving my order! It’s a gift and was so beautifully packaged, and my two personalised items are really lovely. A real treat, thank you so much 😍”
