I'm not too sure in regards to guaranteed speeds... I've not had a speed guarantee since installation and the customer service turned a blind eye, even when provided evidence every single time. It should never turn to the point that their end-user has to start diagnosing problems and prove that it is the WISP's problem. Yet, 6G say that I'm having the speed guarantee, but they don't bother to help when you mention that majority of the issues are during peak times (when customer service is closed). It would've been a good start for them to not confirm that they were using indoor frequencies on outdoor equipment (I'm sure Ofcom would love to hear the voicemail recording). Even when IX Wireless engineers come back out to a new install and even agree that the previous installation was awful and not to standards... They did not clip any cables and also left a hole un-filled for the Anker for their ladders. I've given up even trying to communicate to customer support, I might as well speak to a break wall. They even cancelled our landline without prior agreement, I'm still waiting on confirmation of the landline number import to their VoIP service, yet again poor customer service when you have to ask for an update multiple times and have been waiting since January 2022. I do not recommend this company, won't even accept liability and agree to cancel the contract free of charge due to them not keeping their promise on the speed guarantee, and even if the speeds are "good" for that brief moment, expect high latency times, making anything impossible to do real-time. Not to mention that their contract starts at the point of sale and not the point of installation. Meaning that the 2-week cancellation has already passed by the time that you realise that you've made a mistake.