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304 Clothing Reviews

4.5 Rating 6,335 Reviews

88 %

of reviewers recommend 304 Clothing

Company Reviews

Product Reviews

4.5

Based on 6,335 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About 304 Clothing:

304 Clothing was set up by three friends who went to University together In Liverpool UK.

After countless nights out they stumbled across the idea to start making hand made vests for their friends, while they lived in.... Apartment 304!

The rest is history...

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304 Clothing 5 star review on 20th May 2023

304 Clothing 5 star review on 20th May 2023

304 Clothing 5 star review on 20th May 2023

304 Clothing 5 star review on 20th May 2023

304 Clothing 5 star review on 13th March 2023

Adele Alexander

304 Clothing 5 star review on 13th January 2023

304 Clothing 5 star review on 14th November 2022

34

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I done like the way you management rule the way the refunds are given back if we have paid with a Credit card it should go back on it because we the public my not wait anything els on the 304 clothing line so we should be given an option ???”

“I haven't received my order from 20 November and they don't reply on chat”

Good afternoon Vasilis, Thank you for you taking the time to write this review, so sorry for the delay in getting back to you. We will be emailing you from our help@304clothing.com to discuss your order in detail. Please look out for our email, we look forward to hearing from you. Kind regards, 304 Customer Care Team

“Non ho ancora ricevuto il mio ordine.”

Good morning Cristina, Thank you for taking the time to write your review, we would like to take the opportunity to speak with you further to discuss your experience in depth. Please check your emails for the message I have sent. We look forward to hearing from you. Kind regards, 304 Customer Care Team

“because my order did not reach me!!”

“fatal fatal fatal, me devolvisteis el dinero como si se hubiera cancelado y de repente me quitáis el dinero y el pedido está en mi cada… ahora quiero devolver el pedido y me cuesta 17€…”

“Its just about selling as much as they can. No Interest in Quality or Style. Packaging to Germany takes really much time and the customer care is as good as Donald Trump as president of USA.”

Good morning Johannes, Thank you for taking the time to write your review, I'm truly sorry to hear about your experience with your recent order with us, we are committed to manufacturing the highest quality clothing and of course, customer satisfaction is our first priority, we will be in contact via email to speak with you further to discuss your experience in depth. Kind regards 304 Customer Care Team

“bad service, customer service never responds and items don't arrive, I placed an order about 20 days ago and still haven't received the goods. I have been trying to ask for a refund for days but without succeeding. NOT RECOMMENDED.”

Good afternoon Mario, Thank you for taking the time to write this review, I can see we have been in contact with you regarding your order on Friday the 3rd showing tracking and the order to be delivered on the same day? We haven't received any further emails from you regarding your order. That's okay though we will send you another email to check if you have received everything okay :). We hope to hear from you soon. Kind regards, 304 Customer Care Team

“Wrong item sent”

“ik heb mijn kleding (hoodie en broek) op 4 november besteld maar is nog steeds niet binnen, denk ook niet dat dat gaat gebeuren dus zou graag m’n geld terug willen.”

Good morning, Thank you for taking the time to write this review, I can see the tracking hasn't been updated on your order. I'm truly sorry for the delay. Your order is currently with Customs on its way to you. We will be sending an email to chase for an update for you. We will be in touch via email this morning to get this issue sorted :). Kind regards, 304 Customer Care Team

“Ik ben nog steeds aan het wachten op m’n truien. Order GE1612130786GB. 😡”

Good morning Gino, Thank you for your review, so sorry to hear about your recent order. We have sent you an email with all the tracking details you need as your order is on its way to you :). They will be with you any day now. If you would like to discuss this any further, please respond to our email. Kind regards, 304 Customer Care Team

“Después de un mes no me ha llegado el pedido aún… he pedido la devolución del dinero pero no me han respondido aún…”

Good afternoon Pedro, Thank you for taking the time to write this review, we have been speaking via email regarding your order and we have advised there has been a slight delay due to customs clearance, your order is still on its way to you, the tracking details have been provided and an email to the courier service has been sent. You should be receiving your order any day now :). If you would like to speak about this further, please respond to our email and we will happily help you out. Kind regards, 304 Customer Care Team

“I have never received my order, over a month later & 20+ emails to them (with very few replies) I still have still not received my refund. I chase them most days on email and ‘chat’ where there is never anyone on the chat! And NO phone number listed anywhere to phone them. V v v fed up. DO NOT RECOMMEND.”

Good morning Vickie, Thank you for taking the time to write this review, I'm truly sorry to hear about your recent experience with us. I have checked into your order and can see we have exchanged many emails over the last few weeks as the order via Royal Mail has shown as delivered with tracking details provided. We had sent you an email on the 8th November asking for some clarification and we had sent an email to Royal mail to investigate this for you, we are yet to receive a response from Royal mail. We will be in contact again this morning to resolve the issue for you :). Kind regards, 304 Customer Care Team

“Didn’t recieve anything after 4 weeks”

Good afternoon Lex, Thank you for your review, I have checked your order and I can see we had made contact with you last Friday regarding your order and had arranged an urgent re-send after apologising that your first order has not reached you. The parcel should be with you any day now, we will send another email with all the tracking information you need and if you have any further questions we can speak with you further via email :). Kind regards, 304 Customer Care Team

“Hi there, I did not receive my items yet ! I an still waiting for it Thank you”

Good afternoon Mishari, Thank you for your review, I can see we have your order and it is currently ready for collection at your local post office as of the 6th November. We will be in touch via email to provide all the information you need. Kind regards, 304 Customer Care Team

Good afternoon Mishari, Thank you for your review, I can see your order has been dispatched and it is currently ready for collection at your local post office as of the 6th November. We will be in touch via email to provide all the information you need. Kind regards, 304 Customer Care Team

“After taking 3 week to arrange a replacement I will never be ordering again.”

Good afternoon Lynne, Thank you for taking the time to write this review, I have checked your order and can see your replacement was delivered on Monday 15th November 2021. We had spoken to you via email on the 11th of November regarding the replacement hoodie. We are committed to manufacturing the highest quality clothing and can see we resolved this issue within 2 working days of the issue being raised. If you would like to discuss anything else with us regarding your order please drop us an email, we are more than happy to help. Kind regards, 304 Customer care team help@304clothing.com

“Wore it once then washed it colour faded and can’t wear it anymore. Terrible quality never purchasing from here again .”

Good afternoon Angel, Thank you for taking the time to share a review of your recent experience with 304 clothing. We are disheartened to hear that this has happened. All of our hoodies go through extensive wash testing to prevent this from happening, so we are very surprised to hear that this has occurred. If you could please send a photo of the hoodie to help@304clothing.com and we will look into this for you. Kind regards, 304 Customer Care Team

“Absolutely not happy with the quality of the products I bought and intend to return them for full refund at my earliest convenience, as someone who has loved this brand for years now - I was terribly disapointed.”

Good afternoon Anthony, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. We will be in touch via email shortly :). Kind regards, 304 Customer Care Team

“Never received my postal order of £100+ Emailed customer service and 3 weeks now I’ve been trying to resolve it with them.”

“Very bad service! Never posted on time! Don’t give refunds!”

“My order hasn’t arrived yet after over a month from the order and I’m still waiting cause I can’t get a refund so I have to get my order after a month”

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304 Clothing is rated 4.5 based on 6,335 reviews