304 Clothing Reviews

Name: 304 Clothing
Rating: 4.53

4.5 Rating 6,335 Reviews

88 %

of reviewers recommend 304 Clothing

4.5

Based on 6,335 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About 304 Clothing:

304 Clothing was set up by three friends who went to University together In Liverpool UK.

After countless nights out they stumbled across the idea to start making hand made vests for their friends, while they lived in.... Apartment 304!

The rest is history...

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304 Clothing 5 star review on 20th May 2023

Clare Robb

304 Clothing 5 star review on 13th March 2023

Adele Alexander

304 Clothing 5 star review on 13th January 2023

Obe Douglas

304 Clothing 5 star review on 14th November 2022

Gary Felix

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very sad”

Helpful Report

Good morning Belal, Thank you for taking the time to write your review, we can see your order is currently with the courier service and on it's way to you. We have sent an urgent email to the courier service to chase your order. We will email you all the updates we receive. If you need any further assistance, please respond to our email at help@304clothing.com. Kind regards, Customer care team

“Low quality and poorly cut fit”

Helpful Report

Good morning Jan, Thank you for taking the time to write your review, we are committed to manufacturing the highest quality clothing. We would like to discuss this issue further via email. We will be sending you an email this morning to look into this for you. Kind regards, Customer Care Team

“My order is stuck in the airport! 0 stars, first time buying from your shop and last”

Helpful Report

Good afternoon Sebastiao, Thank you for taking the time to write your review, I'm sorry to hear what's happened regarding your order. I have checked and the courier service does have your order, it is on its way. We will be sending you an email regarding your order now, please look out for our email in your inbox. Kind regards, Customer Care Team

“My order didn’t even arrive and when it did, items were missing and i was told to deal with it myself with Royal Mail because 304 couldn’t do anything about it or chase it up. Horrible customer service.”

304 Clothing 1 star review on 7th June 2022

Helpful Report

Good morning Shoaib, Thank you for taking the time to write your review, after checking your order there had been a link from Royal mail showing it had been successfully delivered with a photo of the sealed box at your front door. We have spoken to you via email and helped you with speaking to Royal Mail customer services. If you have any further questions, please email help@304clothing.com and we can help assist you with regards to your delivery. Kind regards, Customer Care Team

“Terrible. They do not have quality control and therefore allowed me to be sent 4 T-shirts of the same type and size (sku) that were all incorrectly sized… must have had the supplier sow in the wrong labels. Took forever to sort out and ended up charging me a restock charge. The clothing also is poor quality and the blue tee had a dye mark down the middle which I thought was a crease. Turns out, rubbish clothing”

Helpful Report

Good morning Ashley, Thank you for your review, we can assure you all checks are mandatory from the first click to process your order to receiving your order. On this rare occasion, we can see you have unfortunately received some T-shirts that would have been sent in error and we had fully informed you of this mistake, we had offered to replace the T-shirts for brand new ones but we provided you with a full refund as you requested. We are truly sorry for the experience you have had and this issue we take very seriously, we pride ourselves on our reputation in the local community and welcome further discussion to hopefully resolve any further issues you may have. If you'd like, please email help@304clothing.com. Kind regards, Customer Care Team

“I've purchased from this website a month ago and I haven't received anything. Everytime I contact them about the issue they respond with same message " we'll contact the courier and get back to you ASAP" I'm sure I'll not purchase again.”

Helpful Report

Good morning Mohammed, Thank you for your review, I'm sorry to hear about your recent experience with us. I have checked your order and can see the courier service has tried several times to contact you regarding your contact details? We will be in contact with you again today to check all the information you have provided. Please be sure to check your emails. Kind regards, Customer Care Team

“Pedi envio express y me tardó en llegar 7 dias cuando ponia de 2 a 3 dias.”

Helpful Report

Good morning, Thank you for taking the time to write your review, we would like to discuss this issue in detail. Please can you email help@304clothing.com, we will be able to help you. Kind regards, Customer Care Team

“Ordered a M size. In real life it fits like XXL..”

Helpful Report

Good afternoon Tim, Thank you for taking the time to write your review, I'm sorry to hear about the sizing issue. If you have any problems with your order please email help@304clothing.com we will happily help you out. Kind regards, Customer care team

“Brought clothes from them before they were ok but this time the colours on the tracksuit top and bottom were different shades of blue then the numbers on the top fell off after wearing and washing the top once messaged customer service and have been offered a voucher as of yet have not received it Customer service not great and quality of clothing has deteriorated skeptical about buying items again….”

Helpful Report

Good morning Marc, Thank you for taking the time to write your review. Oh dear, well that doesn't sound right does it, customer satisfaction is our first priority, so I was particularly sorry to hear about your problem with your Hoodie & Jogger. I have checked your emails and can see we have responded to every email you have sent since the beginning of the year after exchanging the joggers for you, you had advised this issue had happened more than 6 months later after purchasing the hoodie and you are right, we did offer you a voucher due to our 30 day policy. You had sent an email accepting the voucher Friday evening, unfortunately, we do not work weekends so we have sent you an email this morning with your voucher to spend with us on your next order. If you have any further questions, please let us know at help@304clothing.com. Kind regards, Customer Care Team

“My package was not delivered until now…”

Helpful Report

Good afternoon Leon, Thank you for your review, I'm sorry to hear you have not received your parcel. We will look into this ASAP. If you could please send an email to help@304clothing.com we will get in contact with the courier service to chase your order for you. Kind regards, Customer Care Team

“Bad quality”

Helpful Report

Good morning Maurice, Thank you for taking the time to write your review, we are committed to manufacturing the highest quality clothing. We would like to discuss this issue further, if you could please email help@304clothing.com we will happily help you. Kind regards, Customer Care Team

“Refund never came through”

Helpful Report

Good afternoon Megan, Thank you for taking the time to write your review, we have been speaking via email regarding your refund. We sent you an email on the 6th of April and had not heard back from you. We have responded to your emails chasing today and emailed you back within the hour of receiving the email. We will of course issue the refund now we have confirmed this is what you would like to do. If you have any further questions, we will happily help you via email. Kind regards 304 Customer Care Team.

“Fits really weird, very baggy belly and tight sleeves”

Helpful Report

Good afternoon Mark, Thank you for taking the time to write your review, I'm sorry to hear about your recent order with us. We are committed to manufacturing the highest quality clothing. If you could please send an email to help@304clothing.com with your order number and details we will look into this issue ASAP. Kind regards, 304 Customer Care Team

“Found the quality awful for the price being paid I have had fault after fault and all I get told is that it must be a one off and because you’ve washed them. Then get offered a pathetic voucher so will not buy anything again and I will tell friends and family the same which is a shame as the designs are amazing! Shame about the quality!”

Helpful Report

“The order went back to the company and I already should pay it. It's the second time that I have these problems and the company always said they haven't the order. there is much money for nothing”

Helpful Report

“Stay away from mens joggers. Holes and seams off everywhere after a few wear. Harrod like price with Walmart like quality😠”

Helpful Report

Good afternoon, Thank you for taking the time to write your review, I'm truly sorry to hear what's happened if you could please send an email with your order number and address to help@304clothing.com, we will look into this ASAP. Kind regards, 304 Customer Care Team

“I didn’t get any package. I’ll be happy if someone could reach me back and help me”

Helpful Report

Good afternoon, Thank you for your review, we have sent you an email with all the information you need. Please do reply to our email with any questions you may have and we will happily help you. Kind regards, 304 Customer Care Team

“Ridiculous handling of complaints”

Helpful Report

Good afternoon Mathias, Thank you for your review, we have spoken with you via email regarding your return. We take all of our complaints seriously and this has been processed via our management team to help with the process of your return. We have offered to help you with returning your order on this occasion but this was declined. We are more than happy to help you if you have any further questions, please email help@304clothing.com. Kind regards, 304 Customer Care Team

“Die Ware kam zum Teil mit Flecken an. Keine Reaktion auf meine Mails diesbezüglich.”

Helpful Report

Good morning Torben, Thank you for your review, unfortunately we are unable to see any emails from yourself with regards to your recent order with us. If you could please send an email to help@304clothing.com we will happily help you. Kind regards, 304 Customer Care Team

“Hi, I have not received a response regarding my request. You have received the wrong request. I have waited more than 15 days, which is not acceptable. I know that you are a large and respectable company that appreciates its customers and tries to correct the error as soon as possible, but I waited a long time and this is unbelievable”

Helpful Report

Good morning Meshal, Thank you for taking the time to write your review, I can see we have been in contact with you regarding your order and we have been waiting on a response from you. We will send another email with all the information you need and will await your answer. So sorry for the inconvienance, we will be emailing you this morning. Kind regards, 304 Customer care team

304 Clothing is rated 4.5 based on 6,335 reviews