304 Clothing Reviews

Name: 304 Clothing
Rating: 4.53

4.5 Rating 6,337 Reviews

88 %

of reviewers recommend 304 Clothing

4.5

Based on 6,337 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About 304 Clothing:

304 Clothing was set up by three friends who went to University together In Liverpool UK.

After countless nights out they stumbled across the idea to start making hand made vests for their friends, while they lived in.... Apartment 304!

The rest is history...

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304 Clothing 5 star review on 20th May 2023

Clare Robb

304 Clothing 5 star review on 13th March 2023

Adele Alexander

304 Clothing 5 star review on 13th January 2023

Obe Douglas

304 Clothing 5 star review on 14th November 2022

Gary Felix

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not to be recommended. Almost two months delivery time.”

Helpful Report

“So far nearly a month and my order still hasn't been received! No idea where it is and waiting for a refund...”

Helpful Report

Good afternoon Roman, Thank you for your review, we have checked your order and can see it is currently on it's way to you. We will be in touch via email to provide all the tracking details you need, if you have any further questions please do not hesitate to email help@304clothing.com. Kind regards, 304 Customer Care Team

“I ordered a size M and I received an S. I will never buy anything from you again.”

Helpful Report

Good morning Andrea, Thank you for taking the time to share a review about your recent experience with 304 clothing. We are disheartened to hear that this has happened. We would like to take the opportunity to speak with you further to discuss your experience in depth. Please check your emails for the message I have sent. We look forward to hearing from you. Kind regards, 304 Customer Care Team

“Purchased a track pants and top and haven’t received it yet. It’s over a month and the delivery status doesn’t update ever. Emailed a complaint and haven’t received any feedback. Will not recommend buying from this company and will never buy from them again.”

Helpful Report

Good morning Faizel, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. We will be in touch this morning to take a look into your order for you. Kind regards, 304 Customer Care Team

“Bad and for more than 1 month i am waiting and the automatic reply didn’t help me .. this will be my last time”

Helpful Report

Good morning Rami, Thank you for taking the time to write this review, we are truly sorry to hear about your experience with us here at 304 Clothing. We have provided the tracking details to your previous email to us. We will be chasing your order again with the courier service to get an update on your order. We will be in touch this morning to let you know the next steps. Kind regards, 304 Customer Care Team.

“Over a month and I still haven’t received my package”

Helpful Report

“Customer service is terrible”

Helpful Report

Good morning Ihab, Thank you for taking the time to write your review, I have tracked your order and can see everything has been delivered okay and we haven't received any emails from you regarding your order. If you need any assistance, please email help@304clothing.com and we will happily help you in anyway we can :) Kind regards, 304 Customer Care Team

“been waiting over 1 week for my items to be delivered, still not arrived nor had response from my emails i sent”

Helpful Report

Good afternoon Megan, Thank you for your review, I can see we have received your email late yesterday afternoon. I'm truly sorry for the delay in getting back to you, as you can probably understand we get a huge amount of emails come through each day and we try respond as quickly as we can. We will be in contact with all the information you need shortly :). Kind regards, 304 Customer Care Team

“My order still hasn’t came ? Where is it at ?? Sick of waiting:(”

Helpful Report

Good morning Emilis, Thank you for your review, I'm truly sorry for what's happened. I have checked your order and can see it is still on its way to you. We will be in contact via email this morning to get this issue resolved. Kind regards, 304 Customer Care Team

“I placed an order on June 25th. I still haven't received anything. I'm still trying to get my order. but it's taking so long now. and my complaints mail is not answered. I want my money back!! i am very disappointed.”

Helpful Report

“Ordered clothing over three weeks ago, sent me the wrong parcel invoiced to another person. Sent the parcel back, not heard anything back in two weeks, my correct parcel hasn’t been sent to me and I haven’t received a refund! Will not be using the company again absolutely shocking”

Helpful Report

Good morning, I'm truly sorry to hear what's happened, if you could provide your details to help@304clothing.com. We will look into this ASAP for you. Kind regards, 304

“I didn’t receive anything”

Helpful Report

Good morning Hisham, Thank you for taking the time to write your review, I have checked your order and can see we have tried to get in contact with you several times regarding your parcel. The order has not been processed due to the incorrect address provided. Once we update the system with your correct address the order will be re-sent ASAP. If you have any further questions, please email help@304clothing.com. Kind regards, Charlie Customer Care Team

“Shocking. The armpit in the hoodie ripped within 2-3 hrs of having the purchase and this was just from normal wearing of this product. Removed tags as I was happy until this happened and then I no longer wanted the items so I wanted a refund. The customer service was shocking”

Helpful Report

Good afternoon Connor, Thank you for your review, after looking into order I can see we did everything to help you. I'm truly sorry this had happened, as soon as we found out about the fault we had sent you a replacement hoodie and said for you to keep the original hoodie too. If you do have any further questions or queries please do not hesitate to email us back help@304clothing.com. Kind Regards, 304 Help Team

“Express delivery took 20 days”

Helpful Report

Good afternoon Alex, Thank you for your review, I have checked your order and can see it was made on the 19th May, no express delivery was purchased and it was delivered on the 1st June 9 working days after the order was made. I'm truly sorry for the delay as it should only take around 3 - 7 days to reach you. If you have any further questions, please do not hesitate to contact us via email to help@304clothing.com. Kind Regards, 304 Help Team

“Don’t use this company! I ordered 2 products, 1 of them was different to what i ordered. I then contacted them to tell them this isn’t what i ordered. They replied and said they would give me 50% if i bought the product again. So they wanted me to spend more money from there problem they created. Poor poor company!”

Helpful Report

Good morning Matty, Thank you for taking the time to write this review, I have looked into your order and can see after offering a 50% voucher and for you to keep the socks that we had sent you, you had decided to send the order back, we provided a full refund for the order as soon as we could. I'm truly sorry for what happened but we had done everything we could possibly do to help you. If you would like to discuss this matter more, we will be happy to :) please email help@304clothing.com. Kind Regards, Charlie 304 Help Team

“I have yet to receive my clothing after they said delivered. 3 emails later and still no response... a waste of 140 bucks... come on 304 I’ve purchased plenty of your clothing this is unacceptable to ghost a customer.”

Helpful Report

Good morning Chris, Thank you for your review, I can understand your frustration, we have been in contact and advised that your order has been delivered to the address provided. We have emailed courier service to raise a claim and investigate this matter as your order has shown as delivered. We will be in contact this morning to chase again for you. Kind Regards, 304 Help Team

“Slow delivery and bad customer service. Complaint was never responded too.”

Helpful Report

Good morning Adam, I'm sorry to hear about your recent experience, I have looked into your complaint and we had responded via email but had no response from yourself with any further information. We will be in contact again to get this issue resolved for you :) we look forward to hearing from you. Kind Regards, Charlie 304 Help Team

“Put an order in a week ago, confirmed that my order had gone through just no confirmation that it was being processed or what date it would be getting delivered via a courier. Sent over an email and still no response.”

Helpful Report

Good afternoon Neal, We have received your email and sent you tracking details for your order, which will be with you soon as shown on the tracking. If you need any further assistance, please let us know. We are more than happy to help you with any tracking or order information you need. Kind regards, 304 Help Team

“Haven’t received”

Helpful Report

Good afternoon Pablo, Thank you for your review, I have investigated your order and can see the order has been delivered to your address via the tracking details provided. We will be in touch via email to investigate this for you. Kind regards, 304 Help Team

“They lost half the package. It's been two weeks and they are just letting me wait. No refund. No resending.”

Helpful Report

Good morning Raymond, We have been speaking via email, the last being Friday 7th May. We provided the tracking details from the courier service showing both parcels have been delivered to your address. We will be in touch to figure out the best way forward. Kind Regards, 304 Help Team

304 Clothing is rated 4.5 based on 6,337 reviews