Name: 304 Clothing
Rating: 4.53

“Hoodie and print looks very well. The cut of the hoodie is not that good. Sadly like an big Box or something. Whatever - I took it to the tailor - now I like it a lot. Maybe take some research/work for better fitted blanks!”

Helpful Report

Thank you for taking the time to share your positive feedback! We are thrilled to hear that your recent order has been successfully delivered. If you have any additional questions or if there's anything else we can assist you with, please don't hesitate to reach out by emailing help@304clothing.com Your satisfaction is incredibly important to us, and we're here to make sure your experience remains seamless. We sincerely appreciate your support and for choosing 304 Clothing. Thank you for your business!

“I had ordered since 1 month and till now I didn’t get my order, in same time i paid for express delivery”

Helpful Report

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

“Quality of the clothes were really good not thin cheap fabric which is great but they got delivered with a couple of stains on like they were sent from a EG: vintage shop… not that noticeable but Ovbs I can see them but not enough for the hassle of sending clothes back that’s just a process I can’t be bothered with.”

Helpful Report

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

“,,,,,,,,,,”

Helpful Report

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

“Website is very easy but the delivery was toooo long.”

Helpful Report

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

“Expect long delays for delivery and even lo ger delays for return processing. Quality is OK, but material is very thin. Not as thick and comfy as items look in the pictures. Some items ordered in same size come up in different shape too.”

Helpful Report

Hello Aimee, We are sorry to hear that you have experienced issues with your order. Your return was processing as we began our move to our new warehouse, which put a delay on returns being processed. We sincerely apologise that we were unable to fulfill your exchange at this time. In regards to your delivery, your order was created on the evening of the 31st March. It was then dispatched on the 4th April and arrived with you 2 days later. This is within our 1-4 working days fulfillment timeframe. We hope that these issues have now been resolved but if you have any further questions, do not hesitate to contact us at help@304clothing.com Kind regards, 304 Customer Care Team

“I love the fabric, but the sizes are always a problem for me. Every M shirt has a different fitting and a man S in Ovesize is more a woman S normal fit…”

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“The clothes are ok my daughter loves them. But they are appalling at customer service especially if you buy from the sales. It’s not free returns they charge you a “restocking fee” the equivalent of the delivery cost. And they take so long to refund you, you start to worry you might not get it. Terrible customer service, totally unexpected bad experience.”

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“I really like your brand. However after making a purchase and after wearing the garment just twice, it already starting bobbling. I did contact 304 about this and you did offer a discount which I accepted. It's a shame as it's put me off buying anything furhter from you”

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“Ordered the wrong size on 19th Feb for my daughter and it has taken nearly a month to get my refund. ( I still haven’t received it). Not happy that I will be losing not only my postage but another £2.99 fee for ‘restocking’. Daughter wants to reorder- as I am paying we will wait and see”

Helpful Report

Hello Sue, I am sorry to hear that you have experienced refund delays. I can see here that your return was dealt with within 5 working days from the date your parcel was received, which is our usual turn around time for returns. An email notification was sent to you on the 7th March. Please allow 5-10 working days, excluding weekends, for the refund to appear in your account. If you have any questions, then do not hesitate to contact us at help@304clothing.com Kind regards, 304 Customer Care Team

“I am happy with the t-shirt but did not recieve my free jumper”

Helpful Report

Hello Thomas, Thank you for your feedback, we are glad to hear you are happy with your T-shirt :) I can see here that a free hoodie did not appear in your order confirmation. Unfortunately it looks as though the free hoodie was not added to your basket correctly. Once orders are dispatched we unfortunately cannot send out a free hoodie separately. This is stated in our T&C's linked here- https://www.304clothing.com/pages/terms-and-conditions If you have any further questions then do not hesitate to contact us at help@304clothing.com. Kind regards, 304 Customer Care Team

“Initially impressed with thickness of both Hoodie and jumper however once washed once both went thin Also motive has gone wrinkly in the wash too Unfortunately this has put me off buying again”

Helpful Report

Hello Kerry, We are sorry to hear that your items became faulty after being washed. We take this feedback seriously and if you could respond to the email we have sent you with some photographs of the damage, we will investigate this further for you. Kind regards, 304 Customer Care Team

“Disappointed with the black hoodie I recently purchased. Way below the standard I’ve enjoyed for years.”

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“The t-shirt on this picture looks amazing and it is a reason why I purchased one. However the item which arrived wasn't same, but it was much shorter which wasn't good enough. I like 304 Mens t-shirts because of the length however recent purchase didn't really match to advertised pictures”

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“Jumper was brilliant but leg length on relaxed joggers was way to short had to give them to my daughter 🥴”

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“Nice design but my hoodie's lace ripped during the first washing”

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“The item took a too much long time to arrive, and the package was partially wrecked. Luckily the item was ok! And it's exactly what I expected.”

Helpful Report

Hello Maria I am glad you are happy with your order, I am sorry for the delay in receiving your order Rose 304 Clothing

“I ordered second time, first time quality was amazing, the hood was big. This time I order same model, but black color and the hood was much smaller, thin fabric. I don't like it at all. Probably they started to use cheaper and less materials”

Helpful Report

Hello Viktorija, I am sorry you are not happy with your item Please contact us at help@304clothing.com And we can look into this for you Thank you Rose

“good clothes, but a bit unclear how to exchange an item to another size if you live outside the uk.”

Helpful Report

Hello Marilene, Please email us at help@304clothing.com and we can explain the exchange process to you.

“Usually very happy with your clothes but shipping is more often than not a disaster. Untrackable shipments, more delays than already mentioned online. Also the newer collection of shorts has a lot of (it seems) hastily made finishing as after the 1st wash a lot of the threading is already letting go in multiple places. Used to getting better quality from 304 and hoping this batch is a one of and not the quality from now on. Kind regards, Dennis”

Helpful Report


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

304 Clothing Reviews