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304 Clothing Reviews

4.5 Rating 6,337 Reviews

88 %

of reviewers recommend 304 Clothing

Company Reviews

Product Reviews

4.5

Based on 6,337 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About 304 Clothing:

304 Clothing was set up by three friends who went to University together In Liverpool UK.

After countless nights out they stumbled across the idea to start making hand made vests for their friends, while they lived in.... Apartment 304!

The rest is history...

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304 Clothing 5 star review on 20th May 2023

304 Clothing 5 star review on 20th May 2023

304 Clothing 5 star review on 20th May 2023

304 Clothing 5 star review on 20th May 2023

304 Clothing 5 star review on 13th March 2023

Adele Alexander

304 Clothing 5 star review on 13th January 2023

304 Clothing 5 star review on 14th November 2022

34

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sweater and hoodie feels really cheap. From the 2 shirts there is 1 shirt of good quality material.”

“ill fitting, not true to size”

Good Morning Elizabeth, I'm sorry to hear about your recent order with us, if you want to email help@304clothing.com we will happily exchange your hoodie for you. If you want to let me know what size you normally go for and we can measure this especially for you :) look forward to hearing from you. Kind Regards, Charlie 304 Help Team

“Shocking selection of clothes. Awful designs and feels cheap. Couldn’t be bothered with the hassle of sending back. All chucked into a charity bag”

“I waited 18 working days for my order to arrive (although the estimated was 5-9) only to find out that the items in the deluxe mustery box that I ordered are not even the same items on the site. 304 clearly states in FAQ that in the mystery box there is a fully priced tracksuit”

Good Morning Chrysostomos, Thank you for your review, I'm sorry to hear about your recent purchase. All of our mystery boxes are random selected items from the warehouse, if you are not happy, we will exchange the items for you. All the information you need is on our website. If you need any further assistance, please do not hesitate to contact us by emailing help@304clothing.com. Kind Regards, Charlie 304 Help Team

“Unfortunately I have had a bad experience and I am upset as I love your clothing. I ordered 3 XL hoodies and they came and didn’t fit, however they fitted my 15 year old brother who fits a size medium in most his clothing. Honestly this isn’t any sort of dig to say I hate the brand or anything like that, this was just my experience. That’s why I didn’t bother returning them as they all fitted my brother. Even though they didn’t fit the hoodie itself was actually really nice.”

Good Afternoon Nav, I'm sorry to hear about your recent experience with us. We will be in touch via email to look into this issue for you :). Kind Regards, Charlie 304 Help Team

“I've placed my order on 08/03 and today 24/03 still havent recieved it. The page stated that it takes 5-9 working days but when I tracked down tha parcel it's not even close and it hasn't had any changes for the last 5 days. Unprofessional and unacceptable. I am deeply disappointed”

Good Afternoon Chrysostomos, I'm so sorry to hear about your recent order with us, we will be in touch via email to provide tracking details and some more information on your order. We look forward to hearing from you :). Kind Regards, Charlie 304 Help Team

“After 2 wears of the tracksuit bottoms I have 3 holes underneath the groin area. Disappointed”

Good Morning Jamie, I'm truly sorry to see what's happened, we will be in touch via email to get this issue resolved for you :). Kind Regards, Charlie 304 Help Team

“After ordering a Mens Mystery Box amongst other previous items, and washing them and the colours fading and the clothing destroyed, 304 Were quick to send out replacements. However after ordering a Women's Mystery Box in Female Size Medium, some clothing came and was the wrong size and actually for a Male. Only one item came out of 6 in the package, that was what was ordered and that was a Ladies Hoody in Medium. Tried returning using, what I can only describe as a unfit for pupose return Royal Mail system, and the QR code used to generate the Return label was nit recognised, which means that unless I have access to a printer, I can't send back unless it comes out of my own pocket, which no doubt 304 won't refund either. They don't have a phone you can call, and if by any chance you manage to Get a call they call on a withheld number. They also say they are always on hand online to answer any queries, which I agree with, however they pick and choose when they want to be there most helpful. Its also very long winded and wastes so much time. Now I am landed with £84.99 of clothing for my partner, that she now does not want, due to rudeness and lack of service from 304 itself, which I am not able to return. Absolutely disgusting.”

“I didn’t receive my parcel until now, so I can’t give you a review”

Good Morning Robert, I'm sorry to hear what's happened, usually orders take 2/5 days to reach Germany, at the moment it is taking up to 7 days maximum due to the current circumstances. We will be in contact regarding your order to check if you have received everything okay. Kind Regards, Charlie 304 Help Team

“Terrible delivery & very vague customer services.”

Hi Tracy, Thank you for taking the time to share such a detailed review about your recent experience with 304 clothing. We are disheartened to hear about your experience, I can see we have been in contact with you via email to explain what had happened regarding the leggings as well as providing you with a full refund and voucher for the inconvenience. Everything had been clearly explained to you, if you have any further questions, please email help@304clothing.com and we can re-cap on what was discussed :). Kind Regards, 304 Help Team.

“Order took 3 weeks to be acknowledged one of the itmes went out of stock. So I ordered something else to replace it. Heard nothing for another week. Had to email. Order was finally sent out and was missing one of the items. To be told I was told about this I wasn't I was told about another item. To then wait again for the item to be finally sent out. Was really disappointed with the service and the communication regarding this order.”

Good Morning Victoria, I'm sorry to hear about the trouble you have had regarding your recent order with us, I can see we have been in contact with you via email as soon as you had emailed. We had rectified the issue by sending you a new hoodie out. If you have any further issues please do email help@304clothing.com and we can investigate this further for you :). Kind Regards, Charlie 304 Help Team

“Found a Hole in my joggers after an hour of wear sent a photo to customer service and received no reply.”

Good Morning Stephanie, I'm sorry to hear but can you try sending the photo to help@304clothing.com as I can not see your email :( not a problem though we will get this issue resolved ASAP. Kind Regards, Charlie 304 Help Team

“Bad exp. never order again”

Good Afternoon Yaqoub, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. If you could please email help@304clothing.com with your order number and details on the issue you have had we will figure out the best way forward. Kind Regards, Charlie 304 Help Team

“Very poor”

Good Morning Alexis, I can see you have received your order, if you could please email help@304clothing.com we can figure out the best way forward to resolve the issue you may have had. Kind Regards, Charlie 304 Help Team

“Item ordered 8th Jan, money out if my account 11th Jan, still waiting delivery 29th Jan, despite 2 e-mails sent NO reply!”

Good Afternoon, I'm sorry to hear about your recent experience with us, if you could please provide your order number and email address to help@304clothing.com we can resolve this issue for you. Kind Regards, Charlie 304 Help Team.

“The fabric is low quality, and the size is not accurate.”

Good Morning Fajer, Thank you for your review, I'm sorry to hear what's happen. We will be in contact via email to get this issue resolved for you. Kind Regards, Charlie 304 Help Team

“It never arrived and they dont give my money back. This company sucks!”

Good Afternoon Yael, Thank you for your review, we are currently speaking over Facebook chat about your issue. Your order is on its way to you. We will resolve ASAP for you :). Kind Regards, Charlie 304 Help Team

“Awful customer service and support. Will not be ordering or recommending!”

Good Afternoon Stacey, Thank you for bringing this to our attention. We're sorry you had a bad experience. we will be in contact via email to look into the issue you are having. Kind Regards, Charlie 304 Help Team

“I don't have my order !! 3 weeks have passed since the order was placed!! where is my order?”

Good Afternoon JB, Please can you provide your order number and email address ASAP to Help@304clothing.com and we will look into your order for you. Kind Regards, Charlie 304 Help Team

“After 3 weeks still not received my package and even after some tries to contact them by the chat option, after checkout, but also no reaction. After 3 weeks I received an email for my opinion, what a joke. Here is my review!”

Good Afternoon Robbe, We have responded to your emails, I'm truly sorry for the delay. We will be investigating this issue for you. If you need any further assistance, please do not hesitate to email help@304clothing.com. Kind Regards, Charlie 304 Help Team

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304 Clothing is rated 4.5 based on 6,337 reviews