247 Airport Transfer Reviews

Name: 247 Airport Transfer
Address: Lumina Business Centre 32 Lumina Way, Lumina Park , Enfield, London
Rating: 4.67

4.7 Rating 1,954 Reviews

97 %

of reviewers recommend 247 Airport Transfer

Company Reviews

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4.7

Based on 1,954 reviews

Customer Service
Communication Channels	Email, Live Chat

About 247 Airport Transfer:

247 Airport Transfer is a minicab company based in London that provides professional airport, port and stations transfer.

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Phone:

2088860026

Email:

onlinemarketing@247airporttransfer.co.uk

Location:

Lumina Business Centre 32 Lumina Way, Lumina Park , Enfield
London
EN1 1FS

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247 Airport Transfer 5 star review on 5th September 2018

Mrs. H

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt and professional driver!”

Helpful Report

Posted 10 years ago

Dear Maria, Thank you for your feedback and for the time you took to write your review. We look forward to your future bookings. Have a lovely day! Kind regards, The 247 Airport Transfer Team

Posted 10 years ago

“Very reasonably priced, always available and on time, very professional with confirmation of ride Very pleased indeed”

Helpful Report

Posted 10 years ago

Dear Nina, Thank you for your time and for your kind words. Our main concern is to provide always timely and affordable prices to our customers. We are glad that you have found our minicab services excellent and we look forward to your future bookings. Have a lovely day! Kind regards, The 247 Airport Transfer Team

Posted 10 years ago

“Driver was an one hour late. He was relying on Google map and was not familiar with London streets.”

Helpful Report

Posted 10 years ago

Dear Yui, Thank you for sending your feedback in regards with the journey booked! We are sorry to hear that the things didn't go exactly the way we all expected. We sincerely do apologize for all the issues that you have faced and we are tremendously sorry for the inconvenient situation that we have put you in. Following your concern, we have immediately checked what happened with the concerned driver and controller on duty. The driver sends you over his utmost sincere apologies to the customer for what happened. The flight was initially supposed to land at 20:55. But following the Heathrow website, it landed earlier at 20:29, unfortunately the driver did not have any other available driver who could have came earlier and pick you up. The drivers were already allocated on their jobs. We completely understand that something like this is not acceptable and we assure you that this was forwarded to the drivers supervisor as well. We will be taken this on board. The driver is new in the minicab industry and he is still learning, we do apologize for all the trouble caused and inconveniences for this booking. If there is anything we can to reduce the inconvenience caused, please do not hesitate to contact us. Have a nice day ahead. Best regards, The 247 Airport Transfer Team

Posted 10 years ago

“Easy to book. Pick up was on time and the driver very helpful. Fast transfer straight to our destination.”

Helpful Report

Posted 10 years ago

Dear Philip, Thank you for the review sent. We are always trying to provide professional and on time to you. We look forward to your future bookings. Have a great day! Best regards, The 247 Airport Transfer Team

Posted 10 years ago

“We always book only these transfers! Amazing service, strongly recommended for everyone! ;)”

Helpful Report

Posted 10 years ago

Dear Viktorija, Thank you for the time you took to write your review. Your kind words and your loyalty are much appreciated. We look forward to providing you with excellent minicab services in the future. Have a lovely day! Kind regards, The 247 Airport Transfer Team

Posted 10 years ago

“Very prompt and courteous driver.”

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Posted 10 years ago

Dear Paul, We thank you for the review sent. We are looking forward to provide you with professional services and drivers in the near future. Have a great day! Best regards, The 247 Airport Transfer Team

Posted 10 years ago

“Reasonable prices, clean cars, quick response when I needed to make changes, always on time. Will definitely use again on my next visit.”

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Posted 10 years ago

Dear Susan, We wish to express our gratitude for your kind words of appreciation. Our main purpose is to provide our customers with excellent services. We are looking forward to your future bookings. Have a lovely day! Kind regards, The 247 Airport Transfer Team

Posted 10 years ago

“Driver was polite. However he showed up 30+ minutes late. We called your company repeatedly during this time, asking where the car was. Operator insisted the taxi gps was saying he was there ( he was clearly not) which made the experience pretty bad. He also kept telling us he would call the driver and call us back, but ge didn't ( instead we had to keep calling the operator to check what was going on). Luckily we had left sufficient time or we would have run the risk of missing our flight! I have booked a few times mow with your company and your drivers and cars are good, but, you have to understand that for a airport transfer service, reliability and showing up on time are much more important than a nice car or friendly driver.”

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Posted 10 years ago

“We were very pleased with 24/7's service. The driver was on time (actually, was early) and was very professional. He was an excellent driver and got us to the airport without any problems. I would strongly recommend their service”

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Posted 10 years ago

Dear Nancy, We thank you for your review and for your kind words of appreciation. We are glad that you have found our services agreeable and that you where satisfied with the journey. Your recommendation is much appreciated. Have a lovely day! Kind regards, The 247 Airport Transfer Team

Posted 10 years ago

“First experience and very impressed. Driver awaiting us as arranged for a comfortable and efficient transfer. We'll definitely use again and happy to recommend.”

Helpful Report

Posted 10 years ago

Dear Neil, Thank you for the time you took to write your review. We are glad that your first experience with us was excellent and we do hope to provide you with the same professional journeys in the future. Have a great day! Best regards, The 247 Airport Transfer Team

Posted 10 years ago

“The service was good but I was disappointed with the online portal which did not allow me to book the ride conveniently.”

Helpful Report

Posted 10 years ago

Dear Sheila, Thank you for the review sent and for the time you took to write. We are sorry for any inconvenience our booking system has caused, it is a new platform and we are working hard to make all the improvements necessary in order for you to have a positive experience online. We hope to have a resolution for this issue soon. Your patience in this matter is much appreciated. Have a lovely day! Kind regards, The 247 Airport Transfer Team

Posted 10 years ago

“Always the right time, the right car. Thanks.”

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Posted 10 years ago

Dear Faisal, Thank you for the review sent and for the time you took to write it. We appreciate you honesty and look forward to your future bookings. Have a great day! Best regards, The 247 Airport Transfer Team

Posted 10 years ago

“Many thanks. On time despite the 3am meeting time! Good driver and would use your company again. Thank you”

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Posted 10 years ago

Dear Natasha, Thank you for your great feedback. It is our mission to provide timely and professional minicab services to our clients and we are glad you are among our most loyal ones. We look forward to your future bookings. Have a lovely day! Kind regards, The 247 Airport Transfer Team

Posted 10 years ago

“The service was excellent. Fot the back trip was an strike on the London metro and the transfer company solved this problem perfectly.”

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Posted 10 years ago

Dear Antonio, Thank you for the time took to write your review. We sincerely appreciate your kind words and we are looking forward to your future bookings. Have a great day! Bind regards, The 247 Airport Transfer Team

Posted 10 years ago

“We had a 5:30 AM pickup and the driver was outside our door BEFORE the time. Drive was good with no traffic and had plenty of time at the airport. Customer service was great. Always get a response in less than 30 minutes. Thanks again. Becky”

Helpful Report

Posted 10 years ago

Dear Rebecca, We would like to thank you for the kind words of appreciation. We are glad that you find our minicab services and we hope to always provide you with excellent and on time bookings. Have a lovely day! Kind regards, The 247 Airport Transfer Team

Posted 10 years ago

“My name is Pia Montserrat Corona Montemayor from Spain and I booked a round trip from Heatrow to Southampton port on the 1st and 15th of August. My booking reference numbers for these transfer were: Booking 1: Reference Number: 103298 On this transfer the pick up time was right but I paid an extra of 10 Pounds for selecting an specific driver ( Driver: DAVID ADRIAN) and he wasn’t there so I would like to have a refund for this 10 extra pounds Booking 2: Reference Number: 103301 This booking had to be changed due to the death of one of the passenger’s mother and I explained everything to the customer service online 3 days before the pick up and they changed the time in order to pick us at 12:00pm at the port. We had also paid the extra 10 Pounds service of choosing the driver ( Driver : DAVID ADRIAN) and he wasn’t there. The company knew about the extremely urgent and important about this specific transfer and I received a call from your office telling me that the driver would take 20 minutes more. Then after that time past, they call again to tell we had to wait another 40 minutes. When that time past they called again to say that the driver was already there and that it would be only 15 minutes more but that was again a lie. The driver took more than 1 hour and 45 minutes to arrive. The car wasn’t the one we asked for, the driver was very unpolite and he was all stressed because he hadn’t eaten all day, so he had to eat during the ride, and smoke during the ride because HE WAS STRESSED, when he should be worried about her passenger who had just lost her mother and also because of the delay she couldn’t take the 4:00 flight she wanted to arrive on time to her family’s ceremony. He drop us off at 3:00 pm not enough time to make the changes needed for her to take that plane. Also he told us he was told to take this ride at 11:00 am just an hour before he had to pick us up and that time is not enough to go from London to Southampton is at least 2 hours. I also got lots of lies during phone calls, about an accident causing delay in the road that we asked to the driver and the security on the port and they both denied the accident. And I could list more awful situations about this transfer but I first want to hear what can you have to say about this situation and how are you going to compensate us for that.”

Helpful Report

Posted 10 years ago

Dear Pia, Thank you for sending your feedback in regards with the journeys booked! We are sorry to hear that the things didn't go exactly the way we all expected. We sincerely do apologize for all the issues that you have faced and we are tremendously sorry for the extremely inconvenient situation that we have put you in. Following your concern, we have immediately checked what happened with our controller on duty and we have also forwarded this to the drivers supervisor so he can be aware of what happened as well. Please be assured that we will address all these matters in an appropriate manner with the concerned driver allocated for the return journey. Please be kind to allow us to explain further what happened. On July we have released a new booking system and all the bookings made online by customers were automatically transferred into the new one. The driver pre-selected online was not shown on none of the bookings, this is the reason why the controllers did not see these requests. We have checked this information with our tech team and on the old application, indeed David was selected, for which you have paid 5£ per each booking extra. We confirm that the amount of 10£ for both of the reservation will be refunded back to your account. In regards to the return journey we are still waiting for an explanation from our driver. He was coming from Heathrow and the controller did not have any other MPV driver available to switch him and he was forced to leave him to this job in the given circumstances. We do apologize for his attitude during the journey, we assure you that such behavior is not acceptable and his activity will be reviewed by our drivers supervisor. We completely understand your frustration and disappointment, there are no excuses to express our sincere apologies for this event. By way of apology, we would like to inform you that we will process the refund for 30% for the money paid in advance. If there is anything we can do to reduce the inconvenience caused or to assist you with further, please do not hesitate to contact us. We deeply apologize for this situation once again and we rely on your understanding! Your patience and assistance have been much appreciated. Best regards, The 247 Airport Transfer Team

Posted 10 years ago

“Driver was on time, as usual. Car was clean and driver drove carefully. I have used this company several times and have always been happy with the service.”

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Posted 10 years ago

Dear Terence, Thank you for your review provided. We hope to always provide your with excellent minicab services. Have a great day! Best regards, The 247 Airport Transfer Team

Posted 10 years ago

“We were extremely satisfied Heathrow to London and return. Both on time pickups and totally as "advertised". Return to Heathrow in a Mercedes sedan . Very clean and comfortable vehicle. Other vehicle not as large but comfortable as well. Drivers courteous. We would definitely use again.”

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Posted 10 years ago

Dear Hart, Thank you for your kind words and for the review sent. We look forward to your future bookings. Have a lovely day! Best regards, The 247 Airport Transfer Team

Posted 10 years ago

“On Time, Nice Driver, Safe Trip”

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Posted 10 years ago

Dear Jonathan, Thank you for your feedback. We appreciate the time you took to write it and we want to let you know that we will continue to provide the most professional services for your future bookings. Have a lovely day! Best regards, The 247 Airport Transfer Team

Posted 10 years ago

“Good service”

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Posted 10 years ago

Dear Tracy, Thank you for your review. We appreciate your feedback and we hope to soon provide you with excellent minicab services. Have a lovely day! Kind regards, The 247 Airport Transfer Team

Posted 10 years ago

247 Airport Transfer is rated 4.7 based on 1,954 reviews