247 Airport Transfer Reviews

Name: 247 Airport Transfer
Address: Lumina Business Centre 32 Lumina Way, Lumina Park , Enfield, London
Rating: 4.67

4.7 Rating 1,958 Reviews

97 %

of reviewers recommend 247 Airport Transfer

Company Reviews

Metrics

Info

4.7

Based on 1,958 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat

About 247 Airport Transfer:

247 Airport Transfer is a minicab company based in London that provides professional airport, port and stations transfer.

Visit Website

Phone:

2088860026

Email:

onlinemarketing@247airporttransfer.co.uk

Location:

Lumina Business Centre 32 Lumina Way, Lumina Park , Enfield
London
EN1 1FS

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247 Airport Transfer 5 star review on 5th September 2018

Mrs. H

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“we have been using this company since 2013 but this year they have completely messed up the booking and are refusing to sort it out or refund. very rude customer service, do not book with theses”

Helpful Report

Posted 2 years ago

Dear Peter, We sincerely apologize for the inconvenience you experienced. Upon checking our internal records, it appears that your transfer was booked with a pick-up from Stansted Airport for the 28th of June. As per the conversation with our controller, the driver was released, and the reservation was cancelled as a customer no-show. This reservation was booked by yourself directly on our website. Additionally, we confirmed this booking via email on the same day. Since the error regarding the pick-up date was not from our side and the driver was dispatched accordingly, as per our terms and conditions, the reservation ID 3266663 is non-refundable. We understand that this situation is frustrating and we regret any distress caused. If there are any further details or if there is anything we can do to assist you, please feel free to contact us directly.

Posted 2 years ago

“The usual service returning from the airport as I was collected on time ….. a little delay on the out going service but couldn’t be helped due to traffic …… both drivers were professional and friendly and the vehicles were clean……..”

Helpful Report

Posted 2 years ago

Dear Kevin Hutchings, Thank you for your feedback! We’re pleased to hear that you found our service professional and our vehicles clean. We apologize for the delay due to traffic on the outgoing trip and appreciate your understanding. We look forward to serving you again soon.

Posted 2 years ago

“On time. Driver arrived within 5min of us calling him.Drove responsibly”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback! We're glad to hear that our driver arrived promptly and drove responsibly. We look forward to serving you again in the future.

Posted 2 years ago

“I’ve been using this firm for about 6 years for early morning airport transfers. Most importantly they are always punctual but also professional and comfortable.”

Helpful Report

Posted 2 years ago

Hi Phil, Thank you so much for your wonderful review! We're thrilled to hear that our punctuality, professionalism, and comfort have consistently met your expectations over the past six years. We look forward to continuing to serve you for many more early morning airport transfers! Best regards, 247 Airport Transfer Team

Posted 2 years ago

“Friendly, courteous, helpful driver met me on time at the airport pick-up location. The driver assisted with luggage handling as we walked to the car which was parked in a nearby garage. The vehicle was as expected....and was clean and in good working order. I felt like the driving was safe. I arrived at my drop-off location without any difficulties.”

Helpful Report

Posted 2 years ago

Dear Lawrence, Thank you for your kind words! We're delighted to hear that your experience with our driver and service was positive. It's great to know you felt safe and well-assisted from the airport to your destination. We look forward to serving you again in the future! Best regards, 247 Airport Transfer Team

Posted 2 years ago

“Pick-up on time, car looked and smelled good, driver was professional and helpful. Really appreciate that there was no extra cost after I had paid in advance.”

Helpful Report

Posted 2 years ago

Thank you, Cosmin! We're thrilled to hear that you had a positive experience with our service. Your kind words about our punctuality, vehicle quality, and professional driver mean a lot to us. We're glad to know you appreciated our straightforward pricing. Looking forward to serving you again soon!

Posted 2 years ago

“Great services. I will use again next time in London.”

Helpful Report

Posted 2 years ago

Dear Florence, Thank you so much for your kind feedback! We're thrilled to hear that you enjoyed our services. We look forward to serving you again on your next visit to London.

Posted 2 years ago

“Top class!!! Highly recommended!”

Helpful Report

Posted 2 years ago

Dear Diana, Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience. Your recommendation means a lot to us. Looking forward to serving you again soon!

Posted 2 years ago

“Excellent communication when my flight was changed.”

Helpful Report

Posted 2 years ago

Thank you for your feedback! We're glad to hear you appreciated our communication efforts. We always strive to keep our passengers well-informed and comfortable, especially when plans change unexpectedly. Looking forward to having you on board again soon!

Posted 2 years ago

“A great service picked arrived early very polite and professional 100% will be using them again. Also like the option of paying in advanced of paying the driver cash on the day”

Helpful Report

Posted 2 years ago

Thank you so much for your positive feedback! We're thrilled to hear that you were satisfied with the service and appreciated the flexibility in our payment options. We look forward to serving you again soon!

Posted 2 years ago

“I highly recommend their services. It was very efficient and professional. The customer service was thorough and the journey was seamless. No complaints.”

Helpful Report

Posted 2 years ago

Thank you so much for your kind words and strong recommendation! We're thrilled to hear that you found our services efficient and professional, and that you had a seamless experience with us. We strive to maintain excellent customer service, and we're glad that it met your expectations. We look forward to serving you again soon!

Posted 2 years ago

“Usual positive experience of a good service”

Helpful Report

Posted 2 years ago

Thank you for your continued support and for sharing your positive experience with our service. We're thrilled to hear that you're consistently satisfied with what we offer. Looking forward to serving you again soon!

Posted 2 years ago

“very reliable, secure and comfortable . Thank you”

Helpful Report

Posted 2 years ago

Thank you for your kind words! We're thrilled to hear you found our services reliable, secure, and comfortable. Your satisfaction is our top priority. Looking forward to serving you again!

Posted 2 years ago

“Everything perfect. Thank you so much”

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Posted 2 years ago

I'm thrilled to hear everything was perfect! Your satisfaction is our top priority. Thank you for your kind words!

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

Dear Ali, Thank you for your kind words! We're thrilled to hear you enjoyed our service. Looking forward to serving you again soon. Best regards, 247 Airport Transfer Team

Posted 2 years ago

“I have been a customer of 247 Airport Transfer for five years, primarly for my trips to Heathrow. Their consistent punctuality and friendly service have made every joirney stress free. Reliable and nice drivers always on time and ready to help with our luggage. I highly recommend 247 Airport Transfer! Thank you.”

Helpful Report

Posted 2 years ago

Dear Andrea, Thank you so much for your loyal patronage and wonderful review! We're thrilled to hear that our punctuality and friendly service have contributed to stress-free journeys for you. It's our pleasure to assist with your luggage and ensure timely transfers. Your recommendation means a lot to us. Looking forward to serving you for many more years!

Posted 2 years ago

“Remains our trusted taxi service. I've used 247 Airport Transfer several times this year and they have proved reliable and reasonable. Drivers have been pleasant and punctual. The company communicates very well with planning, queries and updates. Please keep this up!”

Helpful Report

Posted 2 years ago

Thank you so much for your wonderful feedback! We're delighted to hear that 247 Airport Transfer continues to meet your expectations with reliable and reasonably priced services. Knowing that you've found our drivers to be pleasant and punctual, and our communication effective is incredibly rewarding. Your satisfaction is our top priority, and we promise to maintain these high standards. We look forward to serving you again soon! Warm regards, 247 Airport Transfer Team

Posted 2 years ago

“great value for great service”

Helpful Report

Posted 2 years ago

Thank you so much for your kind words! We're thrilled to hear that you found great value in our service. Your satisfaction is our top priority, and we're glad we could meet your expectations. Looking forward to serving you again!

Posted 2 years ago

“We ran into a situation where the vehicle sent was not large enough for our baggage. Regardless of fault, the customer rep called me and scolded me while we were actively standing outside trying to fit ourselves in. He could have tried to help me resolve the issue in a polite manner but chose not to. I was already stressed out because we had an international flight to catch and did not appreciate being yelled at. I have never been treated that way before. It left me feeling embarrassed and angry. I kept quiet because I just needed to get to the airport. Our driver was ok. He helped find an option for us. It wasn’t his fault but he also spoke to us in a rude tone. Overall, will not use this company again.”

Helpful Report

Posted 2 years ago

Dear Michelle, We sincerely apologize for the recent inconvenience you experienced with our services. Our commitment is to consistently meet and exceed our customers' expectations, but unfortunately, there are situations when we fail to do so. After reviewing your bookings, we noticed that on your initial trip, you booked an MPV car, and the assigned driver had a bigger car type, an 8-seater cab. Please note that drivers are assigned based on availability and the specified car type. For your return journey ( booked for the same MPV car type ), the assigned driver had the MPV car. However, we understand there were challenges in accommodating all your luggage in the car trunk. It's important to mention that in compliance with TFL regulations (the jurisdiction we operate under in the UK), minicab drivers are prohibited from carrying bags inside the car; all luggage must fit in the car's boot. We apologize if this information was not communicated effectively by our operator on duty, and we regret any inconvenience caused by the lapse in service. Please be assured that we take your feedback seriously, and we will address this matter with the concerned operator to prevent such occurrences in the future. As you have been using our services in the past, you know that such situations are exceptions, and we are dedicated to providing punctual and exceptional service. We hope to have the opportunity to serve you again during your next visit to London. Thank you for bringing this to our attention, and we appreciate your understanding.

Posted 2 years ago

“Excellent, 1st Class service and professionalism. Highly recommend.”

Helpful Report

Posted 2 years ago

We're delighted to hear that you had a first-class experience with our services! Your recommendation is greatly appreciated, and it's wonderful to know that our dedication to professionalism made a positive impact. We're here for you whenever you need us in the future. Thank you for choosing us!

Posted 2 years ago

247 Airport Transfer is rated 4.7 based on 1,958 reviews