1st Choice Insurance Reviews

Name: 1st Choice Insurance
Address: Jupiter House, Sitka Drive, Shrewsbury Business Park, Shrewsbury, Shropshire
Rating: 4.87

4.9 Rating 1,475 Reviews

97 %

of reviewers recommend 1st Choice Insurance

Company Reviews

Metrics

Info

4.9

Based on 1,475 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About 1st Choice Insurance:

We're a national commercial insurance broker, who compares over 80+ insurance policies to save businesses time, hassle & money! We pride ourselves on being friendly and knowledgeable and we'd like to deliver the best customer service to our clients. If you have an issue, please do not hesitate to contact us so that we can resolve it.

Visit Website

Phone:

01743770500

Email:

admin@1stchoiceinsurance.co.uk

Location:

Jupiter House, Sitka Drive, Shrewsbury Business Park, Shrewsbury
Shropshire
SY2 6LG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service l, never answer the call.”

Helpful Report

Hi there! Sorry to hear you've been having problems getting through on our phone line today, are you calling our general office line on 01743 770 500? If you are struggling to get through to a particular department line then all our advisors could be busy. If in doubt you can always send us an email to request a call back from the next available agent - email us on admin@1stchoiceinsurance.co.uk

“Repeat of they offer”

Helpful Report

“The bad company in UK.This company deceive me many times”

Helpful Report

“terrible rip offs!!!!! don't waste your time with these, if you will be cancelling insurance will cost you double you paid. If you want to waste your money with these scams go for it!”

Helpful Report

Hi Aivaras, we're sorry to hear that you have been unhappy with the service provided, we would like to resolve this issue for you and hopefully turn your review into a positive one. If you would like to make a formal complaint please get in touch with the Admin Team on 01743 770 500 or admin@1stchoiceinsurance.co.uk

“Horrible company. They keep all your money when you cancel your insurance. They will be so nice to you at the start. Please be careful.”

Helpful Report

Hello, Very sorry to hear you have had a bad experience. If your policy has been canceled a return premium should have been offered. I can't find your record to be able to help any more here, but if you could please call Rose on 01743 770500 and i'm positive we will be able to help you more. Thanks 1st Choice Insurance

“Took out a policy and then told it was cancelled got hold of someone and told there ring me back but still waiting for phone call only been three days Called there number and spent hour and half on hold and then give up waiting would not recommend going with these again you pay cheap and that’s the service you get”

Helpful Report

“This company is an absolute disgrace and should be avoided. After taking out a policy and paying in full I started receiving emails asking for proof of no claims and proof from a previous insurer an old claim was a non fault claim ,All this was sent. I then received emails saying there was an additional premium of £1086.20 or they would cancel policy. My previous insurer confirmed by letter my previous claim was hit and run and recorded as Non fault but Ist choice made excuse after excuse not to accept it. Finally with nowhere to go and banging my head against a brick wall I agreed to pay the balance, I asked for monthly direct debit for this balance ,their answer was ,as I had opted to pay in full at start of policy I could not pay the additional premium by installments ,so I had no choice but to cancel the policy. Gave them £1700, Refund of £1300 £400 taken for 3 weeks cover, Absolute disgrace and a nightmare to try and resolve issues they manufacture”

Helpful Report

“I will not even give them one star but no choice. They did my courier insurance and take £320.19. 2days later they email me saying that my insurance will be cancelled. Because my car is not suitable for courier. There Was Luke cheaslum. Mike.Daniel . Rose. Everybody was saying we will call you back no body was calling me. The wanted to steal my money. After they give me £50 short of my money. Don’t give your money at front. I was out of work for three weeks. My number is07737792000 I don’t know what to do? Is there any one can help?”

Helpful Report

“Very unhelpful I'm a disatifed custom as you have stolen just shy off £1100 off me with no refund also resulted in a cancelled policy and you also block my number so thank a bunch 1st choice !!!”

Helpful Report

Hello Liam, The only reason we or an insurer would ever cancel a policy would be if there was a claim or discrepancies in the details we were given when the policy was incepted. Please feel free to call us on 0800 078 7003 and we will do our best to help you. Thanks 1st Choice Insurance

“I never received my policy all year despite requesting twice I never received any renewal quotes when my policy came to end and when I spoke directly to my insurers they informed me that they have told 1st choice a month ago that they will not be able to insure this year very unhappy with the lack of service”

Helpful Report

“Really a bad choice of choosing this insurance , I mean I told them initially everything and one day I received a call that my Insurace is cancel and now I can’t drive . Later they took good commission as well by refunding me less amount . Don’t try this”

Helpful Report

Very sorry to hear you are unhappy. If you would like to call our office then we will be happy to give you more detail. Thanks, 1st Choice

“One of the worst insurance company’s I’ve ever been with”

Helpful Report

Very sorry to hear you are unhappy. If you would like to call our office then we will be happy to discuss things with you further. Thanks, 1st Choice

“Avoid them,they gave me deferent information every time I spoke with them”

Helpful Report

Hello, Sorry to hear this was the case. We always give honest open information to each client. We don't want you to feel as if you were treated differently. Please feel free to call the office and ask for Mandy, she can help! Thanks Callum

“They gaved me an offer and after I insured the car with them they increased the rate and ask me to pay a very high rate ,unafordable .”

Helpful Report

Very sorry to hear you are unhappy. Any changes in premium would be down to discrepancies in material facts disclosed to us. If you would like to call our office then we will be happy to give you more detail. Thanks, 1st Choice

1st Choice Insurance is rated 4.9 based on 1,475 reviews