“Well cosmos parts have kept me waiting 6 weeks after sending me the wrong part completely sent it back £30.84 then lies and more lies and yes you guessed it no part still no refund of the £180 for the part unreliable not recommended”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
“Despite assurances the fuel rail connector pipe and fittings came off a 2000 Jaguar XKR the pipe cannot have done. The photo could not calrify this, and I relied on assurance which was wrong. No way would the pipe go under the supercharger drive shaft as it should have done, or over it, so despite part number given it was wrong and may have come off much later model? So not good and I had to adapt with new fuel hose and jubilee clips, making the plastic end connectors VERY expensive, but I had to use them this weekend. Any consideration of a goodwill rebate on price would be much appreciated.”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“The parts arrived quickly,unfortunately the breakers sent the wrong parts twice.they picked up the wrong parts quickly and I have received my refund.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“The first quotes £60 and get a ring back to be told it is in fact £143 desperate so agreed after 3 weeks still not received the mirror so yet another call to be told oh it was broken. The second told me yes they definitely had the mirror just as I wanted so £160 later I received the mirror but not as I needed so have to send it back what a waste of 4 weeks!!😵”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Disappointing. We spoke direct with the supplier who confirmed body part was in good condition. On receipt the part had multiple scratches and dents which were all repairable but increased the cost of repair by over £150.00 as needed so much work and respray! Will not use this supplier again as feel we were misinformed.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, log into your account and you’ll be able to click the “Report a problem” link and fill in a brief outline of the problem.
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Customer Care - 1st Choice.
“I had a problem with a supplier 1st choice were very little help I had to sort the problem out myself, it was some of the worst customer service I have ever received and will never go down this route again . I hasten to add I was sent the wrong part asked to return it at my expense to get either a refund or exchange I complained to 1st choice and they responded with if you buy something from m&s you must return it before you will get a refund!!! Last but not least I refused to return the incorrect part at my expense #1 part company refunded me and told me to throw it in the bin after I was told I would be getting a visit. #2 part company sent a driver to collect and then refunded me minus delivery !!!”
“The supplier you linked me up with was a pain. The delivery of the parts never happened. They continually blamed various couriers. Every time I contacted them them to find out what was happening they promised to phone back and over more than two weeks and AT LEAST 6 phone calls, not once did they ring. I complained to you and received an ignorant reply from the suppliers. I will not use first choice or that supplier again.”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 25/01/2021.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. We understand that a refund has now been made. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
“Very disappointed in that I paid for an item on the 30th Dec and then this week was informed that the item was not actually available and I had to contact the supplier to ask for the refund. I am now in the hunt for a new item having had the car sat for 2 weeks.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Finding the parts was easy, very quick and efficient. When I received the parts, they were not as advertised and broke. Can't be used on my car. £200 down the drain 😑”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
“Recently ordered a part from autoparts hull. door locking mechanism. ordered 5th Oct. still not received 21st Oct. Cancelled order requesting full refund.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
Our records show that three breakers' quotes were issued for this car parts request. You may find one of the other quotes useful. Please log in to your account to view the details: https://www.1stchoice.co.uk/login
Or if you have not found the parts you need, you can log back into the site and re-send your request automatically.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with a supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“1st choice gathering all suppliers at one roof and making commission but not taking any responsibilities if anything goes wrong . I don’t think people will get the accurate parts what they need it . It’s very hard to reach customer service. Plenty risk involved.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Not great. I wasn't expecting perfect but I was expecting better than what I got. Damaged tailgate with multiple sharp dents and the main loom clip is broken so it leaks water as it doesn't seal. Tail light wasn't much better than the one I had. After 20 years of repairing cars I should know better than to buy second hand parts online with no photos!”
Thanks for your recent feedback. We’re sorry to hear you have experienced problems with this supplier.
From our FAQs page: https://www.1stchoice.co.uk/faqs
Q: What happens if a part supplied is faulty?
A: Simply log into your account and you’ll be able to click the “Report a problem” link and fill in a brief outline of the problem and we’ll look into it for you.
All the best
Customer Care - 1st Choice.
“the service a joke when part did not arrive days after irang to find out where part was I was told part was broken and returned to them so why dit they not contact me and now I am still waiting for my money to be put back into my account why they take it in mins not so quick to return it”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Nsf good no problems osf had main bolt snapped off at head so thread was left in so contacted seller and was told ill get a call back mon but havnt heard a thing so had to spend another £30 on drill bits so thanks for that greatfully appreciated otherwise”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
From our FAQs page: https://www.1stchoice.co.uk/faqs
Q: What happens if a part supplied is faulty?
A: Simply log into your account and you’ll be able to click the “Report a problem” link and fill in a brief outline of the problem and we’ll look into it for you.
All the best
Customer Care - 1st Choice.
