Name: 1st Line Future Planning
Address: The CourthouseMargaret StreetAmmanford, The CourthouseMargaret StreetAmmanford, Ammanford
Rating: 4.95

“This has to be the worst company I have ever dealt with. They took 2k of my Mum's money back in Jan 2023 and still have not come up with the trust. I have been chasing them every few weeks with a promise of a call-back and nothing. Even the MD got involved and asked me not to leave a negative review until he had time to look into my complaint and promised me a call back - again nothing. As it stands, Mum has lost 2k and this company is not responding to me. I have asked for Mum's money back but again, nothing. I would warn anyone from using this company as I don't believe all their positive reviews are legitimate. They are a cowboy set-up for sure.”

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Posted 1 year ago

“Leslie was brilliant thank you”

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Posted 2 years ago

Thank you for your lovely review, Sonia. I am so pleased that you are happy with the service Leslie provided for you. Thank you for awarding us with 4 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 2 years ago

“Very helpful and very informative”

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Posted 2 years ago

Thank you for your lovely review, William. I am so pleased that you are happy with the service Ian provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 2 years ago

“Sue explained everything in detail for us without the legal jargon. So pleased we now will have everything sorted for the future.”

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Posted 2 years ago

Thank you for your lovely review, Sue. I am so pleased that you are happy with the service Susan provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 2 years ago

“Ian was very helpful and explained everything in a way that was easy to understand, this enabled us to make choices that were right for us. Thank you”

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Posted 2 years ago

“Leslie the advisor was so engaging and helpful. I changed my mind about a couple of things the next day. She was so obliging, understanding and helpful.”

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Posted 2 years ago

Thank you for your lovely review, Peter. I am so pleased that you are happy with the service Leslie provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 2 years ago

“Great service and our advisor Kerry Barnwell explained everything clearly and in a way that was easy to understand.”

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Posted 2 years ago

Thank you for your lovely review, Christopher. I am so pleased that you are happy with the service Kerry provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 2 years ago

“Kerry was fantastic, explained everything in detail, likes her Tea haha . Happily reccommend”

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Posted 2 years ago

Thank you for your lovely review, David. I am so pleased that you are happy with the service Kerry provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 2 years ago

“Was helpful and took time to explain things”

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Posted 2 years ago

Thank you for your lovely review, Sheila. I am so pleased that you are happy with the service Mercia provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 2 years ago

“Very friendly and very helpful”

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Posted 2 years ago

Thank you for your lovely review, Christine. I am so pleased that you are happy with the service Kerry provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 2 years ago

“Kerry ,A very pleasant lady who knew her stuff and explained it to me very well.made the experience easy. Thank you Kerry.”

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Posted 2 years ago

Thank you for your lovely review, Derek. I am so pleased that you are happy with the service Kerry provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 2 years ago

“Appointment went really well salesman Ian Cooper was very honest and very helpful not pushy at all so I felt very comfortable with buying the product from him. Would recommend 1st Line Future without hesitation”

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Posted 2 years ago

Thank you for your lovely review, Belinda. I am so pleased that you are happy with the service Ian provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 2 years ago

“Very worthwhile visitt. from Kerry. She explained all that I needed to do, plus some other ideas. This was followed by a phone call today to go through the namesvof my executors. I found very comfortable speaking to both people. Very professional l company.”

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Posted 2 years ago

Thank you for your lovely review, Maureen. I am so pleased that you are happy with the service Kerry provided for you. Thank you for awarding us with 4 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 2 years ago

“The lady was very helpful and friendly listened to everything that was required and wanted couldn't of asked for more absolutely amazing service”

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Posted 2 years ago

Thank you for your lovely review, Dennis. I am so pleased that you are happy with the service Leslie provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 2 years ago

“Kerry was very good explaining every thing to us very good and friendly with her job”

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Posted 2 years ago

Thank you for your lovely review, Gloria. I am so pleased that you are happy with the service Kerry provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 2 years ago

“Extremely pleased with the efficiency of the staff and how quick the process was.”

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Posted 2 years ago

Thank you for your lovely review, Marilyn. I am so pleased that you are happy with the service Kevin provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 2 years ago

“I was impressed with your consultant Kerry Barker. She was essy to talk to. Explained some inclusions as to what and why I had made certain exclusions. Pointed out how you will be holding a copy of the certificate that I will have. Many Thanks. Maureen A. Arnold”

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Posted 2 years ago

Thank you for your lovely review, Maureen. I am so pleased that you are happy with the service Kerry provided for you. Thank you for awarding us with 4 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 2 years ago

“Very professional happy with my choice, help with any changes in my future at anytime. Thankyou ..”

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Posted 2 years ago

Thank you for your lovely review, Sharon. I am so pleased that you are happy with the service Joanne provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 2 years ago

“Ian cooper was a top bloke, explained everything very clear to me and any questions I had even if I needed them repeated to me for me to fully understand he was patient and fully explained it clearly everything again would recommend him to anyone thanks ian”

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Posted 2 years ago

Thank you for your lovely review, Mandy. I am so pleased that you are happy with the service Ian provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 2 years ago

“Leslie Davies was great she went through everything very carefully everything was quite clear at all points. Leslie was very friendly but also very efficient in her dealings & presentation. Thank you.”

Helpful Report

Posted 2 years ago

Thank you for your lovely review, Doris. I am so pleased that you are happy with the service Leslie provided for you. Thank you for awarding us with 5 stars. We love to help people, in the same manner as we have assisted you. Therefore if you wish to recommend a friend or relative, we are offering up to £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefutureplanning.com or call our Customer Services team on 0800 009 6494. Thank you.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

1st Line Future Planning Reviews