The Hamilton Pen Company Reviews

Name: The Hamilton Pen Company
Address: Unit 10 Trident Park, Poseidon Way,, Warwick
Rating: 4.90

4.9 Rating 3,181 Reviews

98 %

of reviewers recommend The Hamilton Pen Company

4.9

Based on 3,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Hamilton Pen Company:

Hamilton Pens is a UK based online store for Pens, Pencils, Refills, Journals and Accessories of all kinds.

We stock a wide range of brands which is growing literally on a daily basis, so you can bet that we have you covered!

We offer free first class shipping on all orders over £20 in the UK and have no limits on how small or large your order is. Each one is as important as the last and will be processed swiftly and with great care.

Keep writing!

Visit Website

Phone:

01926 962765

Email:

info@hamiltonpens.com

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The Hamilton Pen Company 5 star review on 25th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As expected, nothing less! A reliable company”

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“Great range, very quick delivery - great to be able to support a small company rather than Bezos. These guys are my 'go-to' from now on. Oh, and you can use Apple Pay, as well.”

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“No one else stocks these refills-well done!”

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“I ordered a few new refills for a Montegrappa rollerball pen. They were incredibly quickly sent out the same day and arrived the very next day. Sadly I ordered the wrong size of refill but Jon of the Hamilton Pen Company was incredibly professional and helpful in recommending a replacement which he sent out immediately with a pre paid envelope for the return of the original refills. I could not have asked for a more speedy, professional and superb service. Truly fast and efficient and my refund returned immediately. Highly recommend this company. Thank you.”

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“Quick delivery of Carran D'Ache biro refills These are hard to find elsewhere. Is a good site for all things pen related.”

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“I was writing a very special letter and wanted some really nice writing paper and envelopes and I found it with this company. It was packed very nicely and it arrived and certainly was the good standard I had expected thank you very much”

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“Excellent pen, good price, excellent communication, excellent service.”

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“First class service, the refills arrived within a couple of days very satisfied and would recommend.”

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“The new refills are very, “hit and miss” at the moment. Ink flow is not consistent. If there’s no improvement I shall have to return them.”

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“Beautiful quality pen, fantastic delivery time and very reasonable price.”

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“Very good all round delivery, communication, quality of product and price. Would definitely buy from them again.”

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“Easy website, quick delivery, great products. Thank you!”

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“they had caran d'ache 2mm leads in stock at a good price, no need for special order; fast delivery”

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“The pens came very quickly, had a slight issue with one but the customer service team sorted out within 2 days of notice. Overall great price and great customer service”

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“It was just a clip for a fish space pen. 'Just'? The previous original clip, 20 years old decided it had HAD enough and retired to the spare bits of metal basket. Unfortunately for me that clip was necessary to hold it into my 30-year-old mini Filofax that I use as a wallet. Long story right without my pen falling out every opportunity I was very grateful that the new clip from hamilton pen Company arrived swiftly. It even seems better than the old one but that's hard to tell because the old one is gone. Long story short, full marks, thank you guys:-)”

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“Rapid turn around of orders. Immediate refund on unwanted items. Accurate information on products.”

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“Well laid-out website, reasonable prices, fast postage and good products. Will definitely shop here again.”

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“Excellent and helpful service. Prompt delivery and reasonable prices for high quality items.”

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“You only get to find out how good a company are when you have a problem. I purchased an Esterbrook Estie from Hamilton pens which I wasn't happy with (the problem was with the pen itself) Hamilton Pens accepted the pen for return without issue and sent me a replacement. There was no faff, no issue just smooth first class service. I will undoubtedly be buying from Hamilton Pens in the future and will do so without hesitation. I'll leave you to decide if this is recommendation enough...”

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“Excellent customer service.”

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The Hamilton Pen Company is rated 4.9 based on 3,181 reviews