Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,435 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,435 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 26th June 2025

160

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently purchased a second-hand Yamaha Clavinova CLP265GP digital baby grand. Absolute top-notch immaculate condition instrument looking fantastic in the lounge (even the wife doesn't mind it!). Not stopped playing it for days (like being a kid again). As you'd expect, solidly built, keyboard action fantastic, sound rich and fully bodied, feels and sounds just like a real grand piano at a fraction of the price. Very pleased, feel like i've acquired an absolute bargain. Great advice and customer service from Olly in the shop. Purchase process smooth, went in shop by chance on a Friday, saw the instrument, bought it and had it delivered very promptly by the following Tuesday.”

Bonners Music 5 star review on 9th July 2020

Helpful Report

Posted 5 years ago

“We bought a Kawai CA701 from Bonners and everything went just fine. They organised for it to be delivered and assembled by Griffin Transport who were totally professional and helpful. If we ever want an upgrade we will be contacting Bonners to do so.”

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Posted 1 day ago

“Great product, great service, great price, thank you.”

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Posted 1 day ago

“Excellent customer care and prompt service”

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Posted 2 days ago

“Great shop. Fast delivery. Thanks”

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Posted 2 days ago

“Great friendly service very helpful would recomend Bonners”

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Posted 3 days ago

“My recent purchase from Bonners Music via Reverb couldn't have been improved upon. Immediately I had placed the order the seller contacted me to provide information about delivery. The price asked was very competetive and the dispatch was very rapid. The goods were delivered within the estimated timeframe and were decently packaged. The condition description was 'Very good' but IMHO they were near perfect, in original box with all original paperwork. More than happy to give 5* since this feels like how an online business should be conducted. Happy to use Bonners Music again anytime.”

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Posted 4 days ago

“Great service from order to delivery and assembly. Guys on site were really helpful.”

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Posted 5 days ago

“very quick and efficient service - the only thing was that we didn't know that the delivery had to have a signature...”

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Posted 5 days ago

“Excellent choice, easy ordering and fast delivery. What more could I want?”

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Posted 6 days ago

“the keyboard was delivered within 2 days and they did ring me to say the piano stool was out of stock and would follow in the next few days and arrived 3 days after the keyboard so all in all second to none service and very easy to recommend. thank you”

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Posted 1 week ago

“I recently bought a Roland FP 10 package (Trellis legs, Headphones, stool etc) - great package. Bonners had the best price and package online and provided an excellent service. The package arrived within two days and everything is tip top. Very happy to recommend Bonners.”

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Posted 1 week ago

“Efficient service”

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Posted 1 week ago

“Good transaction, good price.”

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Posted 1 week ago

“Fantastic customer service. They are really knowledgeable but not pushy at all. The show room is very nice. Tony's videos are very useful! Just purchased my piano, very happy.”

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Posted 2 weeks ago

“The processing of my piano mat order was quick & efficient. There was a problem with the delivery company & it was not delivered as promised. Emma at Bonners chased this up quickly and the item arrived later the same day. Great service!”

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Posted 2 weeks ago

“Great service thanks”

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Posted 2 weeks ago

“Thank you for arranging the delivery, by the time when I order the product is out of stock, awaiting stock. Amanda gave precise info regarding delivery and met out on time as committed. Super Happy :)”

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Posted 2 weeks ago

“My keyboard arrived earlier than expected. The staff were very helpful.”

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Posted 2 weeks ago

“A most wonderful experience. Great expertise on the part of the piano guides and a heartwarming service.”

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Posted 2 weeks ago

“Delivery is fast and packaging is very secure.”

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Posted 2 weeks ago

Bonners Music is rated 4.9 based on 4,435 reviews