SCOOT CITY LTD Reviews

Name: SCOOT CITY LTD
Rating: 4.52

4.5 Rating 143 Reviews

87 %

of reviewers recommend SCOOT CITY LTD

Company Reviews

Product Reviews

Metrics

4.5

Based on 143 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

SCOOT CITY LTD 2 star review on 24th November 2023

Anonymous

Anonymous // 01/01/2019

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“Not had a great experience scooter still not working feeling a bit let down”

SCOOT CITY LTD 2 star review on 17th November 2023

Helpful Report

Posted 5 months ago

Dear Peter, Thank you so much for your honest review about SCOOT CITY LTD. I'm sorry to hear that you haven't had a great experience and your scooter is still not working. We take great pride in providing excellent customer service, and it's disheartening to hear that you're feeling a bit let down. Our records show that we have tried reaching out to you on several occasions but have not received any further details from you regarding the issue you are experiencing. If you can please provide a video which explains the problem we can then provide you the best solution to help you resolve. We are ready and waiting to provide you with the required support you need. We really value our clients and strive to offer the best service possible.

Posted 5 months ago

“Communication, delivery, customer services and mainly the product - amazing experience!”

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Posted 7 months ago

Thank you so much for your 5 star rating of SCOOT CITY LTD! We truly appreciate your kind words. We are so pleased to hear that we provided you with an amazing experience in all aspects, especially in regards to communication, delivery, customer service and our product. Thank you again for your kind review!

Posted 7 months ago

“Lots of choices and excellent items”

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Posted 7 months ago

Thank you Valentin for your 5 star rating of SCOOT CITY LTD. We are very pleased you found lots of choices and excellent items. It's customers like you who make our business successful and we really appreciate your support.

Posted 7 months ago

“Good first time discount (£50) on an already competitively priced Dyu e-bike. Ordered and delivered within the working week. Very satisfied with service, product & price.👍”

Helpful Report

Posted 9 months ago

Thank you so much for your 5 star rating, Julian! We are so pleased to hear that you were very satisfied with our service, product and price, and that you enjoyed the good first-time discount on the Dyu e-bike. We appreciate your support, and we hope you have a pleasant ride with your new e-bike.

Posted 9 months ago

“my son loves this scooter”

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Posted 9 months ago

Thank you so much, Pam, for the 5-star rating! we are so glad to hear about your order experience. and that like your son loves his scooter too—that means a lot to us! We appreciate your kind words and your support.

Posted 9 months ago

“I bought the scooter for my husband but was disappointed when it had a fault and only ran a short distance.When contacting scoot city we were asked to send rhe scooter to an address in London.We then had a video sent to us on our phone showing exactly what the gent was doing and him finding the fault.He returned the scooter to us and we received a new battery that was sent from Germany.The scooter is fantastic speedy easy to ride.Wonderful for my husband who has knee problems.Thankyou”

Helpful Report

Posted 9 months ago

Thank you so much Valerie for taking the time out of your day to share your positive experience with us and for giving us a 5 star rating! We are pleased to hear that we were able to resolve the issue with your scooter swiftly and that we succeeded in meeting your needs. We thank you again for your continued support! Best Regards

Posted 9 months ago

“Por communication and late tracking number.”

Helpful Report

Posted 10 months ago

Hi Levente! Thank you so much for your helpful feedback. We truly appreciate you taking the time to share your experience with us. Our goal is to provide the highest quality products and services to our customers. Regarding tracking our standard shipment timeframe is 2-4 business days which does not include handling, handling can be between 24-48hrs before shipping, We value all of our customer feedback as we recognize that this helps us keep improving our services. If there's anything else we can do to make your experience better, please don't hesitate to reach out to us again. Thanks again for taking the time to share your thoughts.

Posted 10 months ago

“nice parts but when asked on how to install instructions were given for a different scooter with little to do with the question”

Helpful Report

Posted 10 months ago

Thank you Jayne for taking the time to give us feedback. We apologize if our instructions on how to replace the part you purchased fell short. We aim to provide easy-to-follow instructions and apologize if the instructions we provided did not meet your expectations. Could you please tell us more about the experience and how can we make things better going forward? Should you require further support with instructions please do let us know. We truly appreciate you taking the time to leave us with this feedback. Thank you for your support.

Posted 10 months ago

“I'm very pleased with my electric bike only problem was the back wheel mud guard screw just wouldn't tighten as the thread had gone on it so my husband will drill a permanent hole in. The service was quick and kept me updated. Would definitely recommend.”

Helpful Report

Posted 11 months ago

Thank you Jackie for your fantastic 5 star rating of SCOOT CITY LTD. I'm glad to hear that you were pleased with the level of service provided to you by our team and that you would recommend us to others. We always appreciate hearing from our customers and we are delighted to hear that we have succeeded in meeting your needs. We wish you all the best

Posted 11 months ago

“Great build quality and so many great features, like “Cruise Control “ who knew you could get that on an escooter. Loving my iX4.”

Helpful Report

Posted 1 year ago

Thank you so much Rob for the 5 star rating of SCOOT CITY LTD! We appreciate you taking the time to leave us your thoughts and are glad to hear that you are enjoying your new iX4. We work hard in delivering great quality products and service, and we are pleased that we have succeeded in meeting your needs. Thank you again for your valued feedback. Best regards

Posted 1 year ago

“The customer service of Scoot is exceptional. You can feel confident that you have made a good choice with this company. I can recommend them without hesitation.”

Helpful Report

Posted 1 year ago

Thank you Henry for the 5 star rating of SCOOT CITY LTD! We are glad to hear, that you pleased with the customer service, and that you have faith in our company. We always appreciate hearing from our customers, and thank you again for your business.

Posted 1 year ago

“Considering this had to be imported to the UK, it arrived very quickly. Despite Brexit, there were no issues. I love it. Only downside is my kids love it also. They’re already planning how and when they’re going to use it. This will be useful when we stay at our static. Getting me out and about. Assuming I ever see it again after my daughter gets on it. It’s very flat and wild out there. Ideal for my scooter travels. I bought it initially to help me with my mobility. I’m not ready for a mobility scooter. Still young at heart and wanted something fun. I’m excited at the prospect of getting out and about. I tried it as soon as I received it, set it up and did the checks. The quality is nice. No chips or sharp bits. The only issue was the hilarious instructions. Information lost in translation. Here’s two hilariously funny ones (imo). Don't play tricks on electric tea cookers Do not transport passengers with electrodes Overall I’d recommend and would buy again”

Helpful Report

Posted 1 year ago

Thank you so much for the 5 star rating, Debra! We are thrilled that you are pleased with your SCOOT CITY LTD purchase. We appreciate that you have chosen to purchase from us again, and it sounds like you and your family are having lots of fun with it! We are so glad that the transportation of your scooter to the UK went smoothly in spite of Brexit an that you are able to enjoy it for your mobility needs. Our team strives to produce quality items, and thanks to your feedback, we can ensure our customers continue to receive the best products possible. Thank you for your support!

Posted 1 year ago

“Brilliant , fast service, goods as described”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us a 5 star review, Ste! We’re thrilled that you found our services to be "brilliant and fast" and that the goods were as described. We really appreciate to have you as part of our SCOOT CITY LTD family. Thanks again!

Posted 1 year ago

“I didn't get my electric scooter yet...”

Helpful Report

Posted 1 year ago

Hello Dariusz, to confirm the provided tracking details for your order confirms that your order was delivered to you earlier this week. It was also delivered within our stated shipment time frame. We have tried reaching out to you and until now we have not received any response from you. We assume that everything is now in order and that you've now received your package. We wish to thank you for your business and wish you all the best.

Posted 1 year ago

“Hi I bought 2 fiido L3 powerful foldable ebike best ones I've had ....scoot city superb people very helpful had a broken charger and they got me another no problem couldn't rate them highly enough trustworthy company”

Helpful Report

Posted 1 year ago

Thank you so much Kevin for your 5 star rating of SCOOT CITY LTD! It's great to hear that you had a positive experience with us. We really appreciate you taking the time to share your experience with us, and we look forward to serving you in the future!

Posted 1 year ago

“Absolutely brilliant.. 10x better than my previous scooter! Highly recommend.”

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Posted 1 year ago

Thank you so much, Jamie! We really appreciate your five-star rating of SCOOT CITY LTD. We are so glad you are happy with your purchase and enjoying your new scooter. We are thrilled to hear your review, absolutely brilliant, and glad it is 10x better than your previous scooter. We thank you again for your kind words!

Posted 1 year ago

“Brought the electric scooter for my daughters 13th birthday and she’s going to love it”

Helpful Report

Posted 1 year ago

Thank you for your valued feedback, we are delighted to hear about your experience with us. it's great to know that we've succeeding in meeting your needs. We love hearing from our customers, so thank you again for taking the time to share your thoughts.

Posted 1 year ago

“Excellent scooter very pleased with it, fast delivery considering I ordered it during the holidays. Pascual was a great help too, excellent customer service.”

Helpful Report

Posted 1 year ago

Thank you for taking a moment to share your experience with us. We’re proud to deliver great value to our customers, so we are delighted that you are satisfied with the overall service provided to you. We thank you again for trusting us to deliver on time and wish you all the best.

Posted 1 year ago

“Ordering system easy to use. Product delivery communicated clearly and kept me up to date. Order arrived on time.”

Helpful Report

Posted 1 year ago

Thank you for your valued feedback, we are delighted to hear about your experience with our customer support and delivery. We work hard in both of these areas, and it's great to know that we succeeding in meeting your needs. We love hearing from our customers, so thank you again for taking the time to share your thoughts.

Posted 1 year ago

“Fantastic service and fast postage. Had to change an items size, and still managed to get the replacement in time for Christmas as well as the refund for the incorrect item ordered! We’ll definitely use again and would recommend.”

Helpful Report

Posted 1 year ago

Thank you for taking a moment to share your experience with us. We’re proud to deliver great value to our customers, so we are delighted that you are satisfied with the overall service provided to you. We love hearing from our customers and it's great to know that we succeeding in meeting your needs. We thank you again for trusting us to deliver on time and wish you all the best.

Posted 1 year ago

SCOOT CITY LTD is rated 4.5 based on 143 reviews