Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,776 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,776 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exceptional service! As an optical dispenser I was extremely specific in which particular brand and range of varifocal I wanted as a first time wearer. I received them just over 1 week later! Wow! The glazing was done exceptionally well, the interaction with the team throughout was prompt, informative and very pleasant! From the moment I put my varifocals on for the 1st time I adapted instantly (literally within a couple of minutes) I strongly recommend NewLenses as an alternative to the highstreet. My varifocals worked out to be over £100 cheaper than what I was quoted on the highstreet and the quality of lens I ordered far exceeded the lower standard quality I was offered by highstreet well known opticians that would have cost me more. Great job to the team! I will never go anywhere else now that I have experienced New Lenses A little advice from a professional perspective... if you are supplying your own frame for varifocals get the heights and mono PDs taken at the time of your sight test. It doesnt cost you anything and it helps the lab techs when glazing your frame! Fantastic job! Worth every penny and keeps more money in the pocket than to go anywhere else!”

Helpful Report

Posted 4 years ago

Hi Eve, Thank you very much for taking the time to provide your feedback. It is lovely to hear that our work is appreciated, especially from an optical dispenser! Please let us know if we can help with anything else in the future. Kind regards, Adam.

Posted 4 years ago

“Great service, quick turnaround would highly recommend to anyone.”

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Posted 6 days ago

“This is the second time I have used Newlenses, I was impressed first time so I thought I would try them again following a change in my prescription. I was able to email them to discuss these changes and was reassured that they would be able to reglaze an old frame that i had. The whole experience was extremely swift and easy, so again, a very happy customer! Did I mention extremely cost efficient when comparted to High Street Opticians?”

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Posted 6 days ago

“Excellent experience from ordering through to prompt delivery.”

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Posted 1 week ago

“Great service as always”

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Posted 1 month ago

“Superb Service • I highly recommend”

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Posted 2 months ago

“Excellent service from the team. Very knowleageable and efficient. Highly recommend Newlenses Mr P”

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Posted 2 months ago

“Excellent service - fast response and sensible prices”

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Posted 2 months ago

“I’ve used this service a few times and never been unhappy saves a fortune on glasses”

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Posted 2 months ago

“Very Very Good - sent a pair of glasses to have new lens fitted - they were back with me, in less than a week. The lens they fitted, were a perfect fit and matched my prescription. Really couldn't get any better - post to them, they fit new lens, they post back - less than a week to get them back!”

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Posted 3 months ago

“Delighted with the great personal service I received from this company. I gave them a tough re-glazing job with a prescription outside normal limits. Andy confirmed in a couple of emails that they could help with a special order and I've now received the glasses which give excellent vision.”

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Posted 3 months ago

“I'm very happy with my new glasses, the ordering was straightforward, then I posted the frame and the prescription, arrived a week or so later. Thank you”

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Posted 3 months ago

“Just saw some nice frames but needed by prescription lenses in. My friend told me about this service. I was a little worried about spending 90 quid on lenses. But I needn't have worried for them on and they are fab. Will deffo do again”

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Posted 4 months ago

“Great service and good communication. I've not purchased new lenses before and I was slightly nervous as my frames are expensive, but they did exactly what they said. Very impressed.”

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Posted 4 months ago

“I am using the new lenses for reading and I am happy that I have used the service.”

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Posted 4 months ago

“Very quick easy helpful service with glasses delivered promptly and at a good price compared to High Street Opticinas.”

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Posted 5 months ago

“I had a problem with my elderly frames, which broke while being re-lensed. New Lenses re-lensed two other pairs for me free of charge, and also fitted new lenses to a replacemnet set of frames I found some time later - again, free. Excellent service.”

Helpful Report

Posted 6 months ago

“I did a reglaze. The service was quick and I asked for gradual tint which was not on their advertised options but they were able to do this for me. Communication was fast, will def use them again!”

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Posted 7 months ago

“I couldn't add a buy one get one free to my basket every time I tried it just wanted to charge me full price so ended up with one pair instead of two. It needs to be made easier to get the offers but they are great quality”

Helpful Report

Posted 7 months ago

Firstly, we are pleased to hear that you are pleased with your glasses. Our Buy One Get One Free offer is activated by putting 2 qualifying products into your basket. We are sorry this wasn’t clear and we will contact you separately to arrange the second frame.

Posted 7 months ago

“Excellent very professional company arrived promptly very pleased with the lenses and excellent communication re posting etc . Andy is very helpful and this is my fifth pair to be reglazed by New lenses .”

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Posted 7 months ago

“Great service. My replaced glasses were returned to me in no time. I'm very pleased with them and the cost was excellent. I saved so much by using New Lenses. Thank you.”

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Posted 8 months ago

Newlenses.co.uk is rated 4.8 based on 1,776 reviews