Zipcube Reviews

4.79 Rating 424 Reviews
97 %
of reviewers recommend Zipcube
Merchant Metrics
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
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About Zipcube:

Zipcube is an online marketplace for meeting rooms and venues. With over 600 meeting rooms and 400 meeting venues, we are London’s #1 trusted venue provider!

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Anonymous  // 01/01/2019
No support or any service whatsoever! I had to find a meeting room with a two day notice and found zipcube site. I have managed to book a room via zipcube and got a confirmation from the venue host. But unfortunately my customer changed the meeting date so I had to adjust too. There was no option to cancel or change the booking on the website. Chat and phone number is not working at all at any time of the day. Tried emailing and didn’t hear anything back too. So I have been speaking to the venue host directly who had advised that they couldn’t accommodate the change so I had no choice but to cancel. The venue host couldn’t cancel it too. I have tried contacting zipcube regarding my refund but didn’t hear anything at all as again no chat, no phone or email. No way to get hold of anyone so I don’t think I will see my money again. Please avoid zipcube
Posted 2 weeks ago
Hi Irina, I am sorry that you did not have a great experience with Zipcube. I have looked at your requests on the system, and I can see that no payment has been taken from you. The two requests that you made that were not accepted were never charged. For the one that was accepted, a refund had already been processed, even though the point that you cancelled the room was within the chargeable period, but given everything that is going on at the moment, we thought we would do our best to be accommodating. I can see that you did try to call a couple of times, but all of those were outside of the working hours of the Zipcube teams. I am sorry that no-one called you back, but the team have been swamped with calls. However we should have found a way to call you back. No emails were received from you though. We do our best to provide excellent service but clearly failed to live up to standards on this occasion. I can 100% confirm though you have not been charged anything by Zipcube. Sorry.
Posted 2 weeks ago
I have been trying to contact zipcube past 10 days regarding a query to book a venue for the party but it hasn't been resolved. I have sent multiple emails and I am still waiting to book the venue.
Posted 1 month ago
Hi, I am sorry to hear that you have not had a great experience on the website. We do rely on the venues with whom we work for some of the information required, and at the moment, with everything that is going on, a lot of them still have staff on furlough and so are slow to come back to us. We do try our best to respond to all enquiries in a timely basis but clearly we failed in this instance and I am sorry that we were not able to help.
Posted 1 month ago
Poor service. My room was cancelled at late notice and the service there after wasn't good at all. I won't be using again.
Posted 1 year ago
I recently booked a room through Zipcube but had to cancel it again shortly after. I'd paid extra for the flexible rate but there was no where on the website to cancel so I had to email. No one replied to my first or second email, nor to the message I left on the chatbot on the website. So I got charged £160 for the room I didn't use. I called to complain and they said someone would call me back - not heard a thing. Totally useless from start to finish
Posted 1 year ago
Hi James, I do apologise for the experience that you had with Zipcube, this is not what we want any of our customers to have. We strive to make sure that customers receive excellent service but on this occasion we failed. The cancellation was requested within the period where the booking was no longer refundable, however this should have been made clear to you on the phone and you ought to have received the call about this.
Posted 1 year ago
I made a booking via zipcube website, and 1 hour before my event the venue call me to tell me they did not have the room available as this website never inform them about the booking I made. I had to cancel my event at the last minute. It has been over a week and I still did not get a refund of the money I paid, even though zipcube told me I will have it in 2 to 3 working days. Please be mindful and double check with the venue as they might not know you have booked a place via zipcube even though zipcube confirms it.
Posted 1 year ago
BE VERY WARY OF USING ZIPCUBE! If you're booking a venue and pay for the 'right to cancel', be aware that Zipcube will take your money even if you cancel within the time frames stated. When you try and communicate this, they ignore you and then claim there's nothing they can do. I advise people to use other services where possible.
Posted 3 years ago
One of our key member of staff had an emergency sickness/accident which meant that we had to cancel our meeting. We had paid for the flexible package. We tried to get in touch with Zipcube over the weekend to cancel the meeting room and left them a message. When we followed up with them on Monday, their response was that they will have to charge us for the meeting room at full price because we had not cancelled 2 days before the meeting. The guy went on explaining that it had to be 2 working days not weekends. I explained that it was an emergency sickness/accident and he just gave me the same response over and over. We were charged the full price in the end with no empathy in the staff's manner. We had to phone twice on the day as the first staff did not get back to us in adequate time. Just like it's name, 'Cube', they are inflexible, they do not know how to operate outside the cube for unforeseen circumstances.
Posted 3 years ago
Hello, We are sorry that on this occasion that you did not feel that you received adequate service. We spoke to the venue twice on your behalf in order to see whether on this occasion they might be able to offer a refund, however due to the fact that your initial message asking to cancel the booking was made the evening before the meeting was due to take place, the venue were not willing to refund the booking. We have to adhere to the venue's decision in this case, as it did not fall within the flexible option offered, as the cancellation request was made the evening before. We are sorry that we were not able to help further.
Posted 3 years ago
I booked a room on Thursday evening I was told I could cancel two working days before (no times mentioned of when I needed to cancel by - please check your recorded messages ) I I then phone to cancel only to be told Toking days - If I had made the call 4/5 pm I totally understand the non refund - I have used the zipcube in the past I have researched your company I would like a refund - I will create and make noise at I think this a total injustice I believe in discretion and great customer service I will create a blog,twitter, facebook warning business to about the aftercare service, what makes it worse I would have re-booked at a later stage but I just could not commit to times/dates ( SANTACRUZ, Guillaume - ) your CEO will get t know as will his other counterpart
Posted 3 years ago
Zipcube is rated 4.79 based on 424 reviews