I booked a room on Thursday evening I was told I could cancel two working days before (no times mentioned of when I needed to cancel by - please check your recorded messages ) I I then phone to cancel only to be told Toking days - If I had made the call 4/5 pm I totally understand the non refund - I have used the zipcube in the past I have researched your company I would like a refund - I will create and make noise at I think this a total injustice I believe in discretion and great customer service I will create a blog,twitter, facebook warning business to about the aftercare service, what makes it worse I would have re-booked at a later stage but I just could not commit to times/dates ( SANTACRUZ, Guillaume - ) your CEO will get t know as will his other counterpart