I recently booked a room through Zipcube but had to cancel it again shortly after. I'd paid extra for the flexible rate but there was no where on the website to cancel so I had to email. No one replied to my first or second email, nor to the message I left on the chatbot on the website. So I got charged £160 for the room I didn't use. I called to complain and they said someone would call me back - not heard a thing. Totally useless from start to finish
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